Closed Bug 864825 Opened 12 years ago Closed 9 years ago

Touch Keyboard causing Flash plugin to crash

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
20 Branch
Platform:
x86
Windows 8
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: gbhebert, Unassigned)

References

Details

(Keywords: hang, reproducible)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.2; rv:20.0) Gecko/20100101 Firefox/20.0 Build ID: 20130409194949 Steps to reproduce: Went to youtube.com, pulled up Touch Keyboard (tabtip.exe) to enter input into search bar, closed touch keyboard. Actual results: Flash plugin, crashed after closing the Touch Keyboard Expected results: The plugin should not have crashed, Does not happen on other sites with that do not contain flash content
Component: Untriaged → General
Keywords: flashplayer
Please can you provide the crash ID from the about:crashes page? Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Severity: normal → critical
Component: General → Untriaged
Flags: needinfo?(gbhebert)
Keywords: flashplayer → crash, stackwanted
bp-aa59b292-e7c3-4a74-9ab8-f4f8c2130423 ac147484-3cc2-4954-a556-3514146b4644 ac147484-3cc2-4954-a556-3514146b4644-broswer Are the crash ID's that appear when it happens
Flags: needinfo?(gbhebert)
This does happen in safe mode
(In reply to gbhebert from comment #2) > ac147484-3cc2-4954-a556-3514146b4644 > ac147484-3cc2-4954-a556-3514146b4644-broswer Please provide the crash link for those.
Crash Signature: [@ hang | NtUserPeekMessage | _PeekMessage ]
Component: Untriaged → Plug-ins
Flags: needinfo?(gbhebert)
Keywords: crash → hang
Product: Firefox → Core
When I click on the errors there is no crash link
Flags: needinfo?(gbhebert)
Blocks: win-touch-issues
Status: UNCONFIRMED → NEW
Ever confirmed: true
Could you reproduce this with Firefox Nightly and provide crash IDs for that?
Flags: needinfo?(gbhebert)
In Nightly about:crashes shows the crash id as bp-hr-20130424-a943cad0-380e-4ba2-ae17-65f666fc773b / here is the page it leads to https://crash-analysis.mozilla.com/hang-reports/2013/04-24/hr-20130424-a943cad0-380e-4ba2-ae17-65f666fc773b.html
Flags: needinfo?(gbhebert)
I see you're using Flash 11.5.502. Please update to the latest Flash (11.7.x) and see if it works. If not, a Nightly crash link for that would be nice.
Flags: needinfo?(gbhebert)
I tried using Flash 11.7 but it ran horribly on my computer when watching videos, the video would pause, but the audio would continue, hardware acceleration for both firefox and flash were off and protected mode was off. So I rolled back to 11.5 which was the last known version that worked fine.
Flags: needinfo?(gbhebert)
Could you still check if it has the same issue?
bp-hr-20130424-a466e833-af29-447c-b046-31e07988b557 reported as crash ID with Flash 11.7, data page for ID; https://crash-analysis.mozilla.com/hang-reports/2013/04-24/hr-20130424-a466e833-af29-447c-b046-31e07988b557.html
The issue does not happen if the flash plugin is disabled
Actually I think I may have fixed the issue After setting the dom.ipc.plugins.timeoutSecs in about:config to 60 seconds from 45 seconds Flash Player is no longer crashing
I was able to crash FF 20.0.1, Flash 11.5.502.149 while playing with Touch Keyboard (tabtip.exe) on youtube.com, but I don't have some very specific STR yet. I'll keep digging. http://crash-stats.mozilla.com/report/index/bp-43bb0201-8bc7-4d2e-8d94-f215d2130425
(In reply to Paul Silaghi [QA] from comment #14) > I was able to crash FF 20.0.1, Flash 11.5.502.149 Please try with the latest Nightly and Flash.
Keywords: stackwanted
(In reply to Paul Silaghi [QA] from comment #14) > I was able to crash FF 20.0.1, Flash 11.5.502.149 while playing with Touch > Keyboard (tabtip.exe) on youtube.com, but I don't have some very specific > STR yet. I'll keep digging. > http://crash-stats.mozilla.com/report/index/bp-43bb0201-8bc7-4d2e-8d94- > f215d2130425 Try with Flash 11.7 disable hardware accleration on Firefox and Flash Player, also in about:config try changing dom.ipc.plugins.timeoutSecs to a higher number such as 60 seconds instead of default 45 seconds
Reproducible with Flash 11.7.700.169 on Nightly 23.0a1 (2013-04-25). STR: 1. open a youtube video 2. open the Touch Keyboard 3. expand the keyboard (right top button, near X) 4. close/open quickly the keyboard 10-20 times AR: Flash plugin crash https://crash-analysis.mozilla.com/hang-reports/2013/04-26/hr-20130426-cd71376f-d264-4bc1-91f6-e8c4b649fa68.html
Blocks: 789379
Crash Signature: [@ hang | NtUserPeekMessage | _PeekMessage ] → [@ hang | NtUserPeekMessage | _PeekMessage ] [@ hang | __security_check_cookie | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
Keywords: reproducible
When I go to Youtube I get the HTML5 player and I don't see any problems with that. Can you still reproduce this problem? If so, are you doing something to disable the HTML5 player and force the Flash player?
Flags: needinfo?(paul.silaghi)
I guess in 2013 HTML5 wasn't the default player for youtube. But now it is, and I don't see any problem with the touch keyboard. I also tried on some Flash games sites, FX 50.0a1 (2016-07-07) Win 7.
Flags: needinfo?(paul.silaghi)
Great, thanks for checking!
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
Product: Core → Core Graveyard
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