866018 - [Buri][RESET] after send USSD

Status: RESOLVED FIXED

(Firefox OS Graveyard :: Gaia::Dialer, defect, P1)

Description

[sync-1]

Created an attachment (id=399219)
 Video
 
 AU_LINUX_GECKO_ICS_STRAWBERRY_V1.01.00.01.019.080
 Firefox os  v1.0.1
 Mozilla build ID:20130418070206
 
 +++ This bug was initially created as a clone of Bug #446323 +++
 
 DEFECT DESCRIPTION: Device is reproducing reset 100% after send USSD command *#124#. as you can see in attach video device will go to welcome screen after send the reject of network.
 
 I try to send logs for you tomorrow.
 
  EXPECTED BEHAVIOUR: Avoid reset.
 
  REPRODUCING PROCEDURES:
 1.- Send USSD with *#124# command.
 2.- network will answer with "unknown application" then the device reset.
 
  ASSOCIATE SPECIFICATION:
 
  TEST PLAN REFERENCE:
 
  TOOLS AND PLATFORMS USED:
 
  USER IMPACT: Blocking homologation issue
 
  REPRODUCING RATE:100%
 
  For FT PR, Please list reference mobile's behavior:
 
 ++++++++++ end of initial bug #446323 description ++++++++++
 
 
 
 CONTACT INFO (Name,Phone number):
 
  DEFECT DESCRIPTION:
 
  REPRODUCING PROCEDURES:
 
  EXPECTED BEHAVIOUR:
 
  ASSOCIATE SPECIFICATION:
 
  TEST PLAN REFERENCE:
 
  TOOLS AND PLATFORMS USED:
 
  USER IMPACT:
 
  REPRODUCING RATE:
 
  For FT PR, Please list reference mobile's behavior:

Comment 1

[sync-1]

Clone from brother

Comment 2

[sync-1]

Attachment: Video_USSD_sending_reset

Clone from brother

Comment 3

[Joe Cheng [:jcheng] (please needinfo)]

what's the purpose of this code and expected behaviror? *#124#

Comment 4

[Cheng-An, XIONG]

Attachment: log based on version of Mozilla build ID: 20130422230201

Comment 5

[Cheng-An, XIONG]

Command *#125# and *#126# are some USSD used by TELEFONICA for NIPPER service,
this is use to pay in some places with the credit on device, is like a money
transfer, it is not to much used in Mexico, the problem is than device after
receive de USSD responds from network device reproduce reset 100%.
Attach some logs from tahiti as good reference.

Comment 6

[José Antonio Olivera Ortega [:jaoo]]

(In reply to Cheng-An, XIONG from comment #4)
> Created attachment 744380 [details]
> log based on version of Mozilla build ID: 20130422230201

There are no REQUEST_SEND_USSD requests in the attached logs. Could you provide/attach the |adb logcat -b radio| output after reproducing the issue please? Thanks.

Comment 7

[José Antonio Olivera Ortega [:jaoo]]

(In reply to José Antonio Olivera Ortega [:jaoo] PTO until 3rd May from comment #6)
> There are no REQUEST_SEND_USSD requests in the attached logs. Could you
> provide/attach the |adb logcat -b radio| output after reproducing the issue
> please? Thanks.

This is what we get after performing a test:

D/RIL_QC_B2G(  145): [0130]> CANCEL_USSD
D/RIL_QC_B2G(  145): [0130]< CANCEL_USSD
D/RIL_QC_B2G(  145): [UNSL]< UNSOL_SIGNAL_STRENGTH {[signalStrength=30,bitErrorRate=255,CDMA_SS.dbm=-1,CDMA_SSecio=-1,EVDO_SS.dbm=-1,EVDO_SS.ecio=-1,EVDO_SS.signalNoiseRatio=-1,LTE_SS.signalStrength=99,LTE_SS.rsrp=-32767,LTE_SS.rsrq=-32767,LTE_SS.rssnr=-32767,LTE_SS.cqi=-32767}
D/RIL_QC_B2G(  145): [0131]> SEND_USSD (*#124#)
D/RIL_QC_B2G(  145): [0131]< SEND_USSD
D/RIL_QC_B2G(  145): [UNSL]< UNSOL_ON_USSD {0,Servicio no disponible}
D/RIL_QC_B2G(  145): [0132]> CANCEL_USSD
D/RIL_QC_B2G(  145): [0132]< CANCEL_USSD

Comment 8

[Carol Yang [:cyang]]

From the video, it does not appear that USSD is causing the problem as the phone crashed a few seconds after USSD was displayed. Since I cannot reproduce this here, please attempt to run with gdb attached to verify if the crash is caused by USSD. If it is a USSD caused crash, please upload the stack trace via our SR system and we can provide support there.

Comment 9

[Viga]

Attachment: Log

Comment 10

[Viga]

New log added.

Comment 11

[Viga]

Problem still been reproduced in SW 126, 

Command *#125# and *#126# are some USSD used by TELEFONICA for NIPPER service,
this is use to pay in some places with the credit on device, is like a money
transfer, it is not to much used in Mexico, the problem is than device after
receive de USSD responds from network device reproduce reset 100%.
Attach some logs from tahiti as good reference.

Comment 12

[Michael Vines [:m1] [:evilmachines]]

We understand that's this is still an issue, so please create an SR for this so that we can support you immediately.   Please also provide the SR # here so that I can confirm it is routed appropriately.  Thanks!

Comment 13

[Viga]

I will do it.

Comment 15

[Viga]

Hi Carol, I've logged a case at Qualcomm. The case number is 01182745. And I add back trace when crashing.

Comment 16

[Joe Cheng [:jcheng] (please needinfo)]

partner tracking in SR. clear blocking flag

Comment 17

[Carol Yang [:cyang]]

Thanks weijia! This has been fixed and will be included in AU_LINUX_GECKO_ICS_STRAWBERRY_V1.01.00.01.019.103

Comment 18

[sync-1]

available in AU_LINUX_GECKO_ICS_STRAWBERRY_V1.01.00.01.019.103