876870 - m.danner.com - Site completely unusable

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Kevin Brosnan [Ex-Mozilla]]

Going to http://m.danner.com/#home in a Firefox browser results in a completely unusable site.

Comment 1

[Karl Dubost💡 :karlcow]

On Opera Mobile Android, just the top bar and the rest is blank.
On Firefox for Android, the top bar is broken. 
On the Android Stock Browser the site is displayed.
It looks like a webkit CSS issue.

Need to be analyzed in a bit more details.

Comment 2

[Mike Taylor [:miketaylr]]

They're using Sencha Touch, so this won't work on anything else but WebKit.

<script src="http://www.danner.com/mobile_store/sencha-touch.js?v=17"></script>
<script src="http://www.danner.com/mobile_store/lfi-core.js?v=17"></script>

Looking through the CSS, there are 577 instances of -webkit- (including lots of non-standard things like -webkit-mask-image) and 36 instances of -moz-.

Comment 3

[Karl Dubost💡 :karlcow]

Not sure if there is anything we can do, except telling them that the site is not usable on things outside of webkit engines. It doesn't work on Firefox 24 Desktop too. The desktop site is working on Firefox 24.

When entering, just http://danner.com/ on Firefox for Android we are redirected to the mobile version which is unusable.
And on Firefox OS, we get the desktop site which in the circumstances is better than the mobile site.

http://danner.custhelp.com/app/answers/detail/a_id/585/kw/contact%20us
Sent a mail anyway

Subject: Danner Mobile sites and non webkit browsers
Date: Fri, 18 Oct 2013 23:43:42 +0200
Message-Id: <[e-mail]>
To: [e-mail]

Hi,

I'm Karl working at Mozilla on Web compatibility issues.
We noticed that the Danner Mobile Web site is working only on Webkit =
browsers (android, chrome, safari). Unfortunately it is a giant mess on =
other browsers such as Firefox OS, Firefox for Android, Opera Mobile, =
etc.

We have an open bug about it.
https://bugzilla.mozilla.org/show_bug.cgi?id=3D876870

Do you have any plans of making a mobile web version compatible with non =
webkit browsers? That would be cool.

Thanks.

Comment 4

[Karl Dubost💡 :karlcow]

> Your message has been received. We are currenlty implementing
> a new computer system which has caused some delays in our 
> response time. We will reply to your e-mails as soon as possible, 
> but it may take up to 8 business days for a response (excluding 
> weekends.) Thanks!
> 
> If you are requesting a change or to update your order, or if 
> you require immediate assistance, please contact us by phone.


So they never followed-up on this issue, except for sending me a survey poll about their email service quality.


Let's try once more through twitter this time.
Trying through twitter
http://twitter.com/MozWebCompat/status/503772771084558336

Comment 5

[Karl Dubost💡 :karlcow]

This is now INVALID.
They ditched their Sencha Web site, and don't have a mobile site anymore.