877433 - [MMS] Not downloading the MMS after the data is turned on

Status: RESOLVED DUPLICATE of bug 878360

(Firefox OS Graveyard :: Gaia::SMS, defect)

Description

[Anshul]

STR:
- Turn off the data connection from the settings
- Send an MMS to the device under test
- A message is shown in the messaging app (though no notification in the status bar).
- Turn on the data connection

Expected: Once the data connection is connected, the MMS should be downloaded
Observer: The message is stuck at screen that says "I have sent you a file. It will be available until <date>". Please refer to the attachment.

Comment 1

[Anshul]

Attachment: Not able to download MMS after the data connection is available

Comment 2

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

Are you use AT&T sim card?
Could you please follow below steps to clarify the problem?
1. Use other smart phone(like Android phone) to send a MMS via this sim card.
=> To clarify the sim card issue,
2. Check the APN settings in FFOS phone(in settings/celluar/messaging)
=> Please double check the id/password/MMSC
3. Receive a MMS on FFOS phone first.
=> This step can clarify some APN settings issue.
4. Send a MMS on FFOS phone.
=> If fail, please send a log with MMS/RIL debug messages.

To enable MMS/RIL debug log, you need to add two lines,
'pref("mms.debugging.enabled", true);'
'pref("ril.debugging.enabled", true);', into /system/b2g/defaults/pref/user.js in device.
Then reboot device or restart b2g service.

detailed step:
adb remount
adb pull /system/b2g/defaults/pref/user.js user.js
[update user.js with adding 'pref("mms.debugging.enabled", true);''pref("ril.debugging.enabled", true);']
adb push user.js /system/b2g/defaults/pref/user.js
adb shell reboot

Please tell me when do you send the MMS. It will help me to find the related logs.

Comment 3

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

What is the value in Settings/Cellular & Data/Auto retrieve? "On with roaming", "On without roaming" or "Off" ?

> Created attachment 755647 [details]
> Not able to download MMS after the data connection is available

Comment 4

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

No need step 4. Send a MMS on FFOS phone.
If step 3 fail, please send a log with MMS/RIL debug messages.
Thanks.

(In reply to Chia-hung Tai [:ctai :ctai_mozilla :cht] from comment #2)
> Are you use AT&T sim card?
> Could you please follow below steps to clarify the problem?
> 1. Use other smart phone(like Android phone) to send a MMS via this sim card.
> => To clarify the sim card issue,
> 2. Check the APN settings in FFOS phone(in settings/celluar/messaging)
> => Please double check the id/password/MMSC
> 3. Receive a MMS on FFOS phone first.
> => This step can clarify some APN settings issue.
> 4. Send a MMS on FFOS phone.
> => If fail, please send a log with MMS/RIL debug messages.
> 
> To enable MMS/RIL debug log, you need to add two lines,
> 'pref("mms.debugging.enabled", true);'
> 'pref("ril.debugging.enabled", true);', into
> /system/b2g/defaults/pref/user.js in device.
> Then reboot device or restart b2g service.
> 
> detailed step:
> adb remount
> adb pull /system/b2g/defaults/pref/user.js user.js
> [update user.js with adding 'pref("mms.debugging.enabled",
> true);''pref("ril.debugging.enabled", true);']
> adb push user.js /system/b2g/defaults/pref/user.js
> adb shell reboot
> 
> Please tell me when do you send the MMS. It will help me to find the related
> logs.

Comment 5

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

I am wondering this might be the same issue on bug 878360. Still need Anshul provide more information.

Comment 6

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

Anshul, could you please attach the log with MMS and RIL if it still happed? 
Please follow below step provide from Paul Yang.

rm user.js 2>/dev/null
adb remount
adb pull /system/b2g/defaults/pref/user.js user.js
sed -i -e '$ a\
pref("ril.debugging.enabled", true);\
pref("mms.debugging.enabled", true);
' user.js
adb push user.js /system/b2g/defaults/pref/user.js
adb shell reboot

## update for replacing user.js script

Comment 7

[Anshul]

Chia-hung, I see different behavior with the latest gecko and gaia for 1.1 than the one I originally reported. I do see however see three different behaviors though.

STR:
1. Turn off data and reboot the phone
2. Send a MMS to device under test

Observed:

Behavior 1: The MMS is received and the MMS service automatically bring up the MMS APN and downloads the MMS. The MMS in this case is correctly shown.

Behavior 2: The MMS is received but MMS service wasn't able to automatically download the image. As soon as I turned the data on manually the MMS image was downloaded successfully

Behavior 3: I tured off the data again and without rebooting sent another MMS to the device. MMS service showed that the MMS is received but not able to download the image. After turning on the data the image was downloaded but after 10-15 mins (might just be a network issue).

Please find the log attached for behavior 2 and behavior 3.

Comment 8

[Anshul]

Attachment: MMS not downloading automatically if the data is turned off

Comment 9

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

Anshul, from the log, we can see the mms apn use the same as data connection. Behavior 3 is because of the retry mechanism defined in user story is 4 times( interval 1, 5, 10, and 30 minutes). From my point of view those behaviours are not bugs.

So you need to turn on the data connection first on share apn in current data connection architecture. Please see bug 862764 for more information.

Is that of for you to close this bug if you don't have any question?
Thanks.

Comment 10

[Anshul]

Chia-hung, could you please also explain the discrepancy between Behavior 1 and Behavior 2?

Comment 11

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

Anshul, actually I can't reproduce Behavior 1. My best shot is the timing....Might be the default value of data-enable is on. When booting up, the MMS notification was coming. And we get the value before the value set by Settings AP.

Comment 12

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

Anshul, I think we can mark this bug as resolved and wontfix, right?

Comment 13

[Chia-hung Tai [:ctai :ctai_mozilla :cht]]

Anshul, I think your original reported behaviour is the same as bug 878360. I also find a way to reproduce the bug 878360.
See https://bugzilla.mozilla.org/show_bug.cgi?id=878360#c9 for more details.
So I marked this as duplicate 878360.