880657 - ANZ Personal banking login failure

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[arky [:arky]]

Attachment: ANZ banking login failure screenshot

Firefox users report they can't do their ANZ personal banking with Firefox. Login fails with Customer Registration Number is too long error or too short error. The same login information works with Google chrome.

I have tested this with latest Firefox nightly on OSX.

Comment 1

[Paul Theriault [:pauljt] (no longer reading bugmail)]

Tested on lasted nightly, and I don't get this issue. IE This error is only seen if the CRN is 14 digits or less. Mine, at least, is 16 digits and I can login no troubles. (on latest nightly)

Comment 2

[Mark Hammond [:markh] [:mhammond]]

I reached out to ANZ, and unsurprisingly got no reply.  Given comment 1 says it works and the fact there aren't more reports (ANZ is a huge Australian bank, so it would be oft-reported by now), I think we can say this was some mis-alignment of the stars or an already fixed problem on their end.