886786 - bsod when using Firefox

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[gregglee]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

Firefox 21.0 all plug ins up to date.   Nvidia driver 320.18.  I have taken all steps recommended by nvidia, such as completely clean install and disabling HD audio driver.   ISP Dishnet (=Hughesnet). 

No other applications running.  When examining web site, typically a retail site displaying a list of products, or sometimes a news site (CNN, Fox), sudden BSOD.  (No freeze before bsod.)  Definitely recurs, sometimes several times per day,  but cannot predict exactly when or with what site.  Returning immediately to the site does not repeat the error.  Always seems that something in a smaller pane is updating, but cannot tell what if any plugin after the fact.  But not video player.     


Actual results:

While information in a pane is updating, or just after, BSOD.  No particular error message displayed on bsod or reported in windows event log.  Seems most likely if I was navigating  frequently or rapidly.    Does not happen when first navigating to homepage of a site, only when selecting within it.  Does not normally happen right at "click," though may be a couple seconds after.  Happens while I am watching something within a small pane.      

Does not occur with any other application other than Firefox.   


Expected results:

Nothing.

Comment 1

[Paul Silaghi, QA [:pauly]]

Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

Or on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 2

[Nickolay_Ponomarev]

copying Matti's bug 730744 comment 1:

A BSOD (or a OS crash or freeze) is always the fault of a driver, the windows kernel or the hardware but it's never the fault of a usermode application like Firefox. It's however possible that Firefox triggers the bug in one of those components.

What you can try is to update your graphic card driver or disable the hardware acceleration in the Firefox preferences (options/advanced/general , FF restart required).
You can also try to analyze the dmp to find the driver causing this.

The bug itself can not be fixed by us because the bug is not in our code.