Closed Bug 888616 Opened 12 years ago Closed 12 years ago

[adbe 3587408] crash in memcpy_s | F1723298457

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: scoobidiver, Unassigned)

Details

(Keywords: crash, topcrash, Whiteboard: [Flash 11.8][fixed in Flash 11.8.800.120])

Crash Data

It's a new Flash crash that first appeared in Flash 11.8.800.88. It's #5 Flash crasher across current Firefox channels: https://crash-stats.mozilla.com/query/?product=Firefox&version=Firefox%3A25.0a1&version=Firefox%3A24.0a2&version=Firefox%3A23.0b1&version=Firefox%3A22.0&query_search=signature&query_type=contains&process_type=plugin&hang_type=any&plugin_field=filename&plugin_query_type=contains&plugin_query=NPSWF32_11_8_800_88.dll&do_query=1 Signature memcpy | memcpy_s | F1723298457___________________________________ More Reports Search UUID a7e6d3d5-116d-4269-a6da-0b7412130629 Date Processed 2013-06-29 06:43:31.528263 Uptime 5888 Install Age 265088 since version was first installed. Install Time 2013-06-26 05:04:46 Product Firefox Version 22.0 Build ID 20130618035212 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | None Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x162 App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 1858103c, AdapterDriverVersion: 9.17.10.2963 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Flash Process Dump Sandbox Frame Module Signature Source 0 NPSWF32_11_8_800_88.dll memcpy f:\\dd\\vctools\\crt_bld\\SELF_X86\\crt\\src\\INTEL\\memcpy.asm 1 NPSWF32_11_8_800_88.dll memcpy_s f:\\dd\\vctools\\crt_bld\\self_x86\\crt\\src\\memcpy_s.c 2 NPSWF32_11_8_800_88.dll F1723298457___________________________________ F_1860419328_______________________________________________________ 3 NPSWF32_11_8_800_88.dll F_906541867_____________________________ F_1860419328_______________________________________________________ 4 NPSWF32_11_8_800_88.dll F_1945860907__________________________________________________ F_1594312255___________________________________________________________ 5 NPSWF32_11_8_800_88.dll F1217687645_____________________________________ F_1574212434___________________________________________________________ 6 NPSWF32_11_8_800_88.dll F529142864________________ F_1574212434___________________________________________________________ 7 NPSWF32_11_8_800_88.dll F_1539924184___________________________ F_1594312255___________________________________________________________ 8 NPSWF32_11_8_800_88.dll F_2014161127__________________ F_234925696_____________________________________________________________ 9 NPSWF32_11_8_800_88.dll F_1427895109___________________________ F_234925696_____________________________________________________________ 10 NPSWF32_11_8_800_88.dll F96146851____________________________ F_234925696_____________________________________________________________ 11 kernel32.dll BaseThreadInitThunk 12 ntdll.dll __RtlUserThreadStart 13 ntdll.dll _RtlUserThreadStart More reports at: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=memcpy+|+memcpy_s+|+F1723298457___________________________________ https://crash-stats.mozilla.com/report/list?product=Firefox&signature=fastcopy_I+|+_VEC_memcpy+|+memcpy_s+|+F1723298457___________________________________
This is Adobe 3587408
Summary: crash in memcpy_s | F1723298457 → [adbe 3587408] crash in memcpy_s | F1723298457
Adding the topcrash keyword for a released version.
Keywords: topcrash
Had 40! such Flash crashes in 1,5 hours with new Adobe Flash 11.8 Back to 11.7 and everything is fine. (Win 8.1 preview)
Softskiller, can you provide URLs that you're seeing this frequently on? It would be very helpful.
Flags: needinfo?(softskiller)
A comment says: "http://chattersweb.nl/chat.php?uid=25eeb3d81f&chan=Goodlife" (required password)
A user in the French support forum says disabling Flash HW acceleration seems to fix the issue. See http://forums.mozfr.org/viewtopic.php?f=5&t=113624&p=734294#p734294
A lot of comments by affected usrs. https://crash-stats.mozilla.com/report/index/09ee1357-ec20-4edc-93b1-35fcf2130717 It happens on all kind of cam chat sites. I will try disabling HW accelaration. I tried it before, but I learnd now, that the browser has to be restarted to take effect.
Flags: needinfo?(softskiller)
(In reply to softskiller from comment #8) > I will try disabling HW accelaration. > I tried it before, but I learnd now, that the browser has to be restarted to > take effect. Firefox and Flash HW accelerations are two different things. See: https://support.mozilla.org/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_playing-flash-videos-makes-firefox-hang
Yes Scoobidiver and we talk about adobe flash plugin crashes. Actually for these crashes, not the browser crashes, but the flash plugin. Browser is still running but flash windows have the crash message. And Adobe states, that the browser needs a restart for changes of the Flash HW acceleration. See: http://forums.adobe.com/thread/891337 "5. Close the dialog and restart your browser." And also: even with turned of Flash HW acceleration I still get EXCEPTION_ACCESS_VIOLATION_READ crashes
I'd like to watch numbers for a while longer until making a definite statement, but this may be fixed in the current beta, Flash 11.8.800.120.
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #11) > I'd like to watch numbers for a while longer until making a definite > statement, but this may be fixed in the current beta, Flash 11.8.800.120. It's indeed fixed.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → FIXED
Whiteboard: [Flash 11.8] → [Flash 11.8][fixed in Flash 11.8.800.120]
So let's hope for the final. A lot of people are complaining. https://crash-stats.mozilla.com/report/index/3419a6a0-b160-4bad-b232-38d6f2130727#comments
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
You need to log in before you can comment on or make changes to this bug.