Closed Bug 888917 Opened 9 years ago Closed 9 years ago

Can't Install Version 22 because Norton Quarantined Mozilla Firefox Setup.EXE WS Reputation.1


(Firefox :: Installer, defect)

22 Branch
Windows 7
Not set



Tracking Status
firefox22 - ---


(Reporter: nsmith046, Unassigned, NeedInfo)


No description provided.
When I tried to install Version 22 Norton Quarantined Mozilla Firefox Setup.exe
said it had a problem with WS Reputation.1
Alex / Lukas / Kev / Mike, looks like Norton has a false positive for the full (likely stub as well) installer
I'll follow up with Norton. Thanks Rob!
In parallel, let's see if we're able to reproduce.
Keywords: qawanted
nsmith046 - can you check the installer through file insight (see and click "Copy to Clipboard"? You can either email me ( or paste here. Thanks!
Flags: needinfo?(nsmith046)
I tried reproducing this with a trial version of Norton Internet Security installed in a Windows 7 virtual machine with outdated and up-to-date virus definitions, with full and stub installers, with official en-US and a couple of localized builds, with the RC candidates, with builds from the ftp server as well as the CDN.

In all these scenarios Norton Internet Security showed a notification on the lower right, with a green highlight.

Could there be alternate sites people are downloading installers from?
QA Contact: jbecerra
nsmith: did you download directly from or through another download site?
We'll leave this on the nomination list temporarily, but we have not gotten any other reports - nor has Symantec.
Reporter, are you still able to reproduce this ?
Dropping qawanted based on comment 6.
Keywords: qawanted
No response to comment #9 in over 5 months. Resolving -> incomplete
Closed: 9 years ago
Resolution: --- → INCOMPLETE
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