888917 - Can't Install Version 22 because Norton Quarantined Mozilla Firefox Setup.EXE WS Reputation.1

Status: RESOLVED INCOMPLETE

(Firefox :: Installer, defect)

Comment 1

[nsmith046]

When I tried to install Version 22 Norton Quarantined Mozilla Firefox Setup.exe
said it had a problem with WS Reputation.1

Comment 2

[Robert Strong (they/them - no direct email)]

Alex / Lukas / Kev / Mike, looks like Norton has a false positive for the full (likely stub as well) installer

Comment 3

[Alex Keybl [:akeybl]]

I'll follow up with Norton. Thanks Rob!

Comment 4

[Alex Keybl [:akeybl]]

In parallel, let's see if we're able to reproduce.

Comment 5

[Alex Keybl [:akeybl]]

nsmith046 - can you check the installer through file insight (see http://i.imgur.com/oFil9Be.png) and click "Copy to Clipboard"? You can either email me ([e-mail]) or paste here. Thanks!

Comment 6

[juan becerra [:juanb]]

I tried reproducing this with a trial version of Norton Internet Security installed in a Windows 7 virtual machine with outdated and up-to-date virus definitions, with full and stub installers, with official en-US and a couple of localized builds, with the RC candidates, with builds from the ftp server as well as the CDN.

In all these scenarios Norton Internet Security showed a notification on the lower right, with a green highlight.

Could there be alternate sites people are downloading installers from?

Comment 7

[Mike Connor [:mconnor]]

nsmith: did you download directly from mozilla.com or through another download site?

Comment 8

[Alex Keybl [:akeybl]]

We'll leave this on the nomination list temporarily, but we have not gotten any other reports - nor has Symantec.

Comment 9

[Paul Silaghi, QA [:pauly]]

Reporter, are you still able to reproduce this ?
Dropping qawanted based on comment 6.

Comment 10

[Robert Strong (they/them - no direct email)]

No response to comment #9 in over 5 months. Resolving -> incomplete