Closed Bug 888917 Opened 8 years ago Closed 7 years ago

Can't Install Version 22 because Norton Quarantined Mozilla Firefox Setup.EXE WS Reputation.1

Categories

(Firefox :: Installer, defect)

22 Branch
x86_64
Windows 7
defect
Not set
blocker

Tracking

()

RESOLVED INCOMPLETE
Tracking Status
firefox22 - ---

People

(Reporter: nsmith046, Unassigned, NeedInfo)

Details

No description provided.
When I tried to install Version 22 Norton Quarantined Mozilla Firefox Setup.exe
said it had a problem with WS Reputation.1
Alex / Lukas / Kev / Mike, looks like Norton has a false positive for the full (likely stub as well) installer
I'll follow up with Norton. Thanks Rob!
In parallel, let's see if we're able to reproduce.
Keywords: qawanted
nsmith046 - can you check the installer through file insight (see http://i.imgur.com/oFil9Be.png) and click "Copy to Clipboard"? You can either email me (akeybl@mozilla.com) or paste here. Thanks!
Flags: needinfo?(nsmith046)
I tried reproducing this with a trial version of Norton Internet Security installed in a Windows 7 virtual machine with outdated and up-to-date virus definitions, with full and stub installers, with official en-US and a couple of localized builds, with the RC candidates, with builds from the ftp server as well as the CDN.

In all these scenarios Norton Internet Security showed a notification on the lower right, with a green highlight.

Could there be alternate sites people are downloading installers from?
QA Contact: jbecerra
nsmith: did you download directly from mozilla.com or through another download site?
We'll leave this on the nomination list temporarily, but we have not gotten any other reports - nor has Symantec.
Reporter, are you still able to reproduce this ?
Dropping qawanted based on comment 6.
Keywords: qawanted
No response to comment #9 in over 5 months. Resolving -> incomplete
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INCOMPLETE
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