890639 - Repeated crashes - 95% result in invalid dump [@ hang | NtUserCallHwndLock | UpdateWindow ] [@ mozalloc_abort(char const* const) | mozalloc_handle_oom(unsigned int) | moz_xrealloc | xul.dll@0x140912 ...]

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[David Vinograd]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

Nothing - most happend when I am not using the system


Actual results:

FF crashed


Expected results:

It should not crash.

Comment 1

[Scoobidiver (away)]

Crashes with invalid dumps are not actionable by Mozilla. They just mean Firefox crashed somewhere in the Firefox code.

Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Can you provide the crash IDs without invalid dumps from the about:crashes page?

Comment 2

[David Vinograd]

Crash ids as follows:

69584f44-b07b-4577-ab55-e97ab2130702

25aaa335-63b1-41ec-85d4-591a42130701

Comment 3

[David Vinograd]

And one more

a6938541-af9a-408f-90bf-e21f42130706

Comment 4

[Scoobidiver (away)]

Crash links:
bp-69584f44-b07b-4577-ab55-e97ab2130702
bp-25aaa335-63b1-41ec-85d4-591a42130701
bp-a6938541-af9a-408f-90bf-e21f42130706
The first and third are plugin hangs (converted into a crash after a timeout), the second has no debug symbols but likely caused by one of your extensions

Plugin hangs are likely caused by Google's NPAPI Plugin for Apps. Disable it.

What about the safe mode that disables extensions?

Comment 5

[David Vinograd]

I can not see any reference to a NPAPI plugin or extension. I do have a google earth plugin that wants an update but none is available. Can you be more specific about what to look for? Or what to disable?

Many thanks for the effort so far.

Comment 6

[Scoobidiver (away)]

Crashes with invalid dumps are related to your first and second crash report, OOMs, so try to find your faulty extension using the safe mode. For more info, see https://support.mozilla.org/kb/troubleshoot-extensions-themes-to-fix-problems

Regarding the plugin hang ending into a crash, it might be caused by ACE.dll 2.20.2.1 or Adobe Reader if you disabled the default PDF viewer.

Comment 7

[David Vinograd]

I can not realy work without multi line tab support and I can not force a crash - they just happen randomly. So I will see what happends over night.

Re Adobe  - I have an adobe reader plugin, is that what you want disabled?

Comment 8

[Wayne Mery (:wsmwk)]

addons listed:
[e-mail]
[e-mail]
[e-mail]
{dc572301-7619-498c-a57d-39143191b318}
{4BBDD651-70CF-4821-84F8-2B918CF89CA3}
[e-mail]
{972ce4c6-7e08-4474-a285-3208198ce6fd}
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
[e-mail]
[e-mail]

(In reply to David Vinograd from comment #7)
> I can not realy work without multi line tab support and I can not force a
> crash - they just happen randomly. So I will see what happends over night.

results?

Comment 9

[David Vinograd]

Crashes continue at random times. The last four were all corrupt dumps. 

Is there any tool that I can run to either collect more info, or tell me what config values are not set to the default? Reset is too heavy handed.

Comment 10

[Wayne Mery (:wsmwk)]

Steps I would take
1. Reset (which is really quite good because I tried it yesterday for first time on a friend's PC and for reasons we don't know shaved a minute off startup time) should only impact your addons, which you can easily reinstall.
2. disable at least half your addons
3. you don't state it, but I assume you are using tabmixplus. Possible temporary substitutes for tabmix multi-line tab are a) https://addons.mozilla.org/en-US/firefox/addon/toomanytabs-saves-your-memory/ b) https://addons.mozilla.org/en-US/firefox/addon/tree-style-tab with vertical tabs, c) https://addons.mozilla.org/en-US/firefox/addon/vertical-tabs/
4. try to get a better stacktrace with https://developer.mozilla.org/en/how_to_get_a_stacktrace_with_windbg

Comment 11

[Phoenix]

Resolved per whiteboard