891802 - crash in fslsp.dll with F-Secure Security software

Status: RESOLVED INVALID

(Firefox :: Shell Integration, defect)

Description

[madasamy]

Attachment: Crash report.htm

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

I just opened few tabs ( not more than two) and it got crashed often. 
It crashes even for google.co.in and okcupid. mozilla.org and a lot more usual sites which i usually visit quite often 

Note: i uninstalled the old firefox ( which was updated to recent version) and tried installing the New firefox today and tried checking it. It did crash the same way
I updated the adobe flashplayer on a doubt, and it resulted the same.


Actual results:

It just got crashed and closed . everytime i am sending the crashreport and there is a thank you mail to my mail id and nothing more

51433308-3410-4b72-8207-3ec9c2130710
I guess this is one of the crash ID . Please use the same for any further analysis.


Expected results:

It should have been working fine without a crash . and not 40 crashes everyday please!! It hurts.

Comment 1

[Scoobidiver (away)]

The automatic reply will be a link to https://support.mozilla.org/kb/firefox-crashes-troubleshoot-prevent-and-get-help

The crash report link is: bp-51433308-3410-4b72-8207-3ec9c2130710.

It's caused by fslsp.dll which belongs to Securitoo Security software so the problem is not in the Firefox side (no Firefox code in the stack trace).

Update your Securitoo software or disable it.

Comment 2

[Scoobidiver (away)]

Please report back once the recommendations of comment 1 done.

Comment 3

[madasamy]

Hello scoobidiver, 
Thanks for the info provided. I checked the mentioned fslsp.dll in my processes and unfortunately that process is not running at all.I tested the below.
1. just after crash, check all the processes from task manager which dint show the fslsp.dll. 
2. Just after starting a firefox session, i checked. the same result were so.

But yeah its not Securitoo, by the way. Its f-secure software which spanned some four threads which keeps running all the time. And we are not supposed to kill any of those four processes :)

Comment 4

[madasamy]

This issue is resolved after re-installing the F-secure software. The issue was fixed in the f-sec product v 10. Thanks for the update.

Comment 5

[madasamy]

I request the team to close the ticket.

Comment 6

[Tim Abraldes [:TimAbraldes] [:tabraldes]]

Resolving as invalid since this is an issue with F-Secure and not with Firefox