Closed Bug 896568 Opened 11 years ago Closed 11 years ago

Bay Bridge room doesn't output audio

Categories

(Air Mozilla :: Extron, defect)

Product:
Air Mozilla
Component:
Extron
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: esummers, Assigned: jaredo)

References

Details

Bay Bridge didn't appear to be receiving audio from the far-end,  so the switcher and the Clear One were reset.  Neither reset solved the issue.
Blocks: 771290
Clearone firmware is v3.   Needs to be updated to v4.   Clearone XML dump should be saved as an attachment to the room history bug.
Jared how soon can you come to take a look at this?
Possibly tomorrow early morning. Did you try rebooting the ClearOne?
Yes I've tried that already.
Ok, I'm kind of touch and go with a few job sites for tomorrow as of now. Let's book Monday morning first thing and if I can squeeze in there tomorrow, I will let you know. I'll also hit up Mark and see I he has bandwidth for tomorrow.
This is kind of a serious problem, the room is down hard until this is fixed. Anyway someone can come by sooner to get this room working?
Jared said that the audio cable to the clear one was unplugged. It was re-plugged in.
Assignee: nobody → jaredo
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
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