897466 - Leo/Moz RIL does not work with 3 UK SIM card (unknown SIM state)

Status: RESOLVED INVALID

(Firefox OS Graveyard :: Hardware, defect)

Description

[Zac C (:zac)]

The Leo device cannot use the SIM with a pair of 3 (UK) SIM cards which I have used for Unagi/Inari/etc testing on Moz RIL for several months.

For the exact same build but using a EE SIM (different carrier) the RIL component works fine, just by turning off the phone, swapping the SIM in and restarting. 

I am not sure what is different about these SIMs aside from the carrier. They have worked fine for me in other B2G phones.

Comment 1

[Zac C (:zac)]

Attachment: leo_3sim.txt

startup logcat with 3 (UK) SIM

Comment 2

[Yoshi Cheng-Hao Huang [:allstars.chh][:allstarschh][:yoshi]]

Hi, Zac
Sorry but it seems no RIL log inside, can you help to enable it again?

Or maybe you could apply the patch for the bug you reported a few day ago, maybe they are from the same root cause.

The reason why the behavior is different between SIM cards because those data on the SIM can be optional, so that means some operator could have but others might not.

In the previous case, (Sorry I cannot recall the bug number)
The SIM reports it has two Phonebook sets, but one of them is empty.
But in a regular SIM, two phonebook sets both have data in them.

Comment 3

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Hi Zac,

In order to enable the RIL logging, you'll have to turn on a preference:
adb pull /system/b2g/defaults/pref/user.js .
 < edit user.js and set "ril.debugging.enabled" to true >
 adb shell mount -o remount,rw /system
 adb push user.js /system/b2g/defaults/pref
 adb shell mount -o remount,ro /system
 adb shell sync && adb reboot

Once you reboot, please do a |adb logcat -b radio| as well as a regular adb logcat.

Comment 4

[Zac C (:zac)]

Attachment: logcat of startup

Comment 5

[Zac C (:zac)]

Attachment: logcat -b radio of startup

Comment 6

[Zac C (:zac)]

Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/2d2d9c09d358
Gaia   ef03c2b4eeba3bfca18434ccb3ea193961bf7a2b
BuildID 20130723230203
Version 18.0

Comment 7

[Yoshi Cheng-Hao Huang [:allstars.chh][:allstarschh][:yoshi]]

(In reply to Zac C (:zac) from comment #4)
> Created attachment 780448 [details]
> logcat of startup

Seems this log doesn't have information for reading SIM contact?

Comment 8

[Zac C (:zac)]

Yoshi this bug is not to do with SIM contacts. In this case the SIM just doesn't work  - no calls, SMS, no signal in the status bar.. 

The lockscreen reads:
Emergency calls only
(unknown SIM state)

Comment 9

[Yoshi Cheng-Hao Huang [:allstars.chh][:allstarschh][:yoshi]]

But from both logs there are no useful information in it, can you do it again with 
adb logcat -b main -b radio 

?

Thanks

Comment 10

[Zac C (:zac)]

Attachment: leo_3sim_log.log

Yoshi, I used:
adb logcat -b main -b radio -d > leo_3sim_log.log

Is this correct? 
Thanks

Comment 11

[Yoshi Cheng-Hao Huang [:allstars.chh][:allstarschh][:yoshi]]

Hi, Zac
Thanks for capturing the log again,
but it seems some logs are still missing :(
There should be some initializing log which related to SIM_STATUS.
Have you restarted the phone and capture the log ?

Sorry for bothering you again.

Comment 12

[Zac C (:zac)]

I ran it again but it just looks pretty much the same. Are you sure that's not *the* problem?

Comment 13

[Yoshi Cheng-Hao Huang [:allstars.chh][:allstarschh][:yoshi]]

As far as I can tell, there's just some operator, signal strength, voice info, data info in the log.
And for RIL, there should be some RIL_CONNECTED, RADIO_STATE_CHANGED event coming in the early stage, but didn't see this in the log.

Anyway, I will CC this bug to Marco Chen to see his team knows this problem.

Comment 14

[Zac C (:zac)]

I will try this again today on the new base build and report back

Comment 15

[Yoshi Cheng-Hao Huang [:allstars.chh][:allstarschh][:yoshi]]

Cancelling ni? for Marco.
Zac, if you still cannot get log, then we might need help from Macro. : (

Comment 16

[Zac C (:zac)]

Julienw has just diagnosed this as the carrier rejecting the device because it has no IMEI. It matches all of my experience with trying with several different builds.

Comment 17

[shawn ku [:sku]]

Hi Zac:
 Is that possible for you to get the log with that 3UK sim to us again?
We can check if that this specific sim issue or not then.

Thanks!!
sku

Comment 18

[shawn ku [:sku]]

(In reply to shawn ku [:sku] from comment #17)
> Hi Zac:
>  Is that possible for you to get the log with that 3UK sim to us again?
> We can check if that this specific sim issue or not then.
> 
> Thanks!!
> sku

I missed the updated information you provide.
There is no log needed anymore.
Sorry for your time.

Thanks!!
sku