902468 - Firefox gets stuck in Print Preview while trying to print a certain pdf file

Status: RESOLVED WORKSFORME

(Firefox :: PDF Viewer, defect, P3)

Description

[Ioana (away)]

Attachment: test_pdf.pdf

STR:
1. Load the attached pdf in the browser.
2. Go to the File menu and select Print Preview.
3. From Page Setup, check the "Print Background(colors & images)" box.
4. Print the file.

An error is displayed while printing. The printing stops and the printer gets out a blank paper. The print preview page gets blank (only the buttons on the top of the page get displayed besides the white window). The user can't close Print Preview: the Close button get pressed (visual feedback), but it does nothing.

Everything returns to normal when restarting the browser.

Notes:
1. This is a Firefox 21 regression (didn't reproduce at all on 19.0.2 and 20.0). It also reproduces on Firefox 24, 25 and 26.
2. This issue reproduced on Windows 7 and Ubuntu, but never on Mac OSX.
3. This is an intermittent bug, but it reproduces quite often.
4. I couldn't reproduce this issue with any other files/file types/pdf plugins.

Comment 1

[Yury Delendik (:yury)]

I was unable to replicate the issue on using my printer (and virtual XPS one) on Windows 7. Can you replicate that using different computer/printer?

Comment 2

[Ioana (away)]

(In reply to Yury Delendik (:yury) from comment #1)
> I was unable to replicate the issue on using my printer (and virtual XPS
> one) on Windows 7. Can you replicate that using different computer/printer?

Yes, I can replicate it using at least 5 different machines and 2 different printers. 3 of the machine are in the same network and we are using a network printer. The other 2 are in a different network and are using another network printer.

Printing to file also reproduces this issue on the same machines.

Comment 3

[Sylvestre Ledru [:Sylvestre]]

Moving to p3 because no activity for at least 1 year(s).
See https://github.com/mozilla/bug-handling/blob/master/policy/triage-bugzilla.md#how-do-you-triage for more information

Comment 4

[Marco Castelluccio [:marco]]

Please reopen if you can still reproduce.