902629 - Tapping the buy button fails, results in Payment Cancelled

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Wifi, defect, P1)

Description

[Kumar McMillan [:kumar]]

Attachment: payment-cancelled.png

On Unagi, 1.01

Build info:
  https://git.mozilla.org/?p=releases/gecko.git;a=commitdiff;h=6565d51b22a1ce191e18e923f0777723f73688a3
  https://git.mozilla.org/?p=releases/gaia.git;a=commitdiff;h=054cdc27404e2daca91d3065d9783681032b2151

This situation is hard to reproduce but many of us have seen it. I don't know if these are the exact steps but here's how I got there (today):

- search for any app
- make a purchase
- encounter a Bango bug at checkout (bug 900899, a POST connection error)
- click the X to close the payment window and try again
- tap buy on any app

The buy button now does not work for any app. It goes to the 'purchasing' state but then ends with a banner notice 'Payment Cancelled'

In the logcat:

E/GeckoConsole(  486): Content JS LOG at https://marketplace-cdn.allizom.org/media/fireplace/js/include.js?b=99f2dca-52029a8e:4 in anonymous: [req] Request failed: POST 0
E/GeckoConsole(  486): Content JS ERROR at https://marketplace-cdn.allizom.org/media/fireplace/js/include.js?b=99f2dca-52029a8e:4 in anonymous: [payments] Error fetching JWT from API:   0
E/GeckoConsole(  486): Content JS LOG at https://marketplace-cdn.allizom.org/media/fireplace/js/include.js?b=99f2dca-52029a8e:4 in anonymous: [buttons] Purchase flow rejected for Event Notice bug 898465 (
monkey2203)
E/GeckoConsole(  486): Content JS LOG at https://marketplace-cdn.allizom.org/media/fireplace/js/include.js?b=99f2dca-52029a8e:4 in anonymous: [buttons] Unsuccessful install for Event Notice bug 898465 (mo
nkey2203)

Note that I also cannot submit debug logs:

E/GeckoConsole(  486): Content JS LOG at https://marketplace-cdn.allizom.org/media/fireplace/js/include.js?b=99f2dca-52029a8e:4 in anonymous: [req] POSTing https://ashes.paas.allizom.org/post_report
E/GeckoConsole(  486): Content JS LOG at https://marketplace-cdn.allizom.org/media/fireplace/js/include.js?b=99f2dca-52029a8e:4 in anonymous: [req] Request failed: POST 0

It seems that connectivity is lost. This may be a device issue.

Comment 1

[Kumar McMillan [:kumar]]

Attachment: pay-cancelled-logcat.txt

Comment 2

[Kumar McMillan [:kumar]]

Attachment: pay-cancelled-dmesg.log

Comment 3

[Kumar McMillan [:kumar]]

As a test I switched to the browser app and was able to connect to a website without a problem. I tried switching back to the Marketplace but it had been killed (maybe for memory). This caused it to reload and of course everything was working after that.

Comment 4

[Kumar McMillan [:kumar]]

jsmith, does this look like a platform issue? bug 900899 looks like the same problem (that was seen on Alcatel)

Comment 5

[Jason Smith [:jsmith]]

Connectivity loss in what sense? Wifi or Data?

If it's wifi, I'd suggest moving this over to the B2G --> Wifi component.

Comment 6

[Kumar McMillan [:kumar]]

Yeah, I was on wifi. The dmesg log is attached, not sure if that helps or not.

Comment 7

[BMO Automation]

Firefox OS is not being worked on