903440 - SMTP doesn't work with third party provider

Status: RESOLVED INVALID

(Bugzilla :: Email Notifications, defect)

Description

[amusic]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36

Steps to reproduce:

I have went to the parameters settings click on email, filled out the following fields

mail_delivery_method: SMTP
mailfrom: [e-mail]
smtpserver: mail.abc.com
smtp_username: my username
smtp_password: my password

smtp_debug: On - to troubleshoot the issue. The logs reporting this error message after it authenticates with the third party smtp service

*post_bug.cgi: Net::SMTP: Unexpected EOF on command channel at lib/Email/Send/SMTP.pm line 74


*When someone also tries to create an account or updates a bug they never recieve the error, they usually get the following error:

Traceback:

 at Bugzilla/Mailer.pm line 174
	Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/Token.pm line 76
	Bugzilla::Token::issue_new_user_account_token(...) called at Bugzilla/User.pm line 2039
	Bugzilla::User::check_and_send_account_creation_confirmation(...) called at /var/www/html/bugzilla/createaccount.cgi line 37



Actual results:

The following errors are presented to me 

*post_bug.cgi: Net::SMTP: Unexpected EOF on command channel at lib/Email/Send/SMTP.pm line 74

*When someone also tries to create an account or updates a bug they never recieve the error, they usually get the following error:

Traceback:

 at Bugzilla/Mailer.pm line 174
	Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/Token.pm line 76
	Bugzilla::Token::issue_new_user_account_token(...) called at Bugzilla/User.pm line 2039
	Bugzilla::User::check_and_send_account_creation_confirmation(...) called at /var/www/html/bugzilla/createaccount.cgi line 37

After attempting to establish a smtp session with the third party provider. We came to a conclusion that its an issue within bugzilla. We had validated that the smtp service does work with telnet and authenticating with telnet and sending an email internally and externally and it works.


Expected results:

the email should of been sent to the end user creating a new account, updating bugs

Thanks for your help

Comment 1

[Frédéric Buclin]

This is a support question. We successfully use SMTP servers for years. Please see http://www.bugzilla.org/support for help.