907927 - aappleton unable to access mozillians.org

Status: VERIFIED FIXED

(Participation Infrastructure :: Phonebook, defect)

Description

[Henry Langi [:hlangi]]

Anthony Appleton is a vouched mozillian, but after a few seconds after signing into mozillians.org, the page refreshes and he is no longer signed in. He has tried signing in multiple times but keeps getting logged off after a few seconds.

Comment 1

[Chris Turra [:cturra]]

it sounds like this is really an application support request for mozillians.org since it's not repeatable for others. i would be happy to provide any system logs, but aside from that, have limited ability to give any further insight.

this bug would probably be best assigned to the mozillians application team - not sure what product/component that would however.

Comment 2

[Justin Crawford [:hoosteeno] [:jcrawford]]

Would it be possible to use Jing or similar to record a screencast of this issue happening? We've found them incredibly helpful for debugging.

Comment 3

[Matt Brandt [:mbrandt]]

Here's the Jing Hoosteeno is referring to http://www.techsmith.com/jing.html

Comment 4

[[e-mail]]

Sorry for the slow response guys. 

Here is the jing video capture as requested...http://screencast.com/t/m1mDYm4sEDC

Thanks, Tony

Comment 5

[Matt Brandt [:mbrandt]]

Thanks Tony! Hoosteeno et al? thoughts?

Comment 6

[William Reynolds [:williamr]]

(In reply to Tony Appleton from comment #4)
> Here is the jing video capture as
> requested...http://screencast.com/t/m1mDYm4sEDC

Hi Tony, I get a 404 error page when going to that link. Could you verify the link is working or provide another link? Thanks!

Comment 7

[[e-mail]]

Attachment: 907927 - Cannot stay logged-in to www.mozillians.org.pdf

Screen capture showing bug.

Comment 8

[[e-mail]]

The video capture that I provided in comment 4 seems to have disappeared. Hence, I have now provided the screen shots (see attachment in comment 7).

The bug is still happening, I tried again today. I can log on to the Mozillians website using Persona credentials. After about 2s seeing the "create profile" page, I am booted out.

Comment 9

[Giorgos Logiotatidis [:giorgos]]

Thanks for the extra info Tony.

I understand that you get the 'Create profile' page but you're not logged out as the bug summary says.

Did you ever create your profile? Looks like it's a new profile and you'll have to edit your details to finish the registration.

Comment 10

[[e-mail]]

Hi Giorgos,

I have experimented and found that I can log on to mozillians.or using:

a) a Windows Phone browser.
b) Firefox in Private mode.

Using b) I have managed to set-up my profile. 

I am still unable to stay logged in using a normal (non-Private) window. Maybe there is some issue with an add-on I am using.

Comment 11

[Giorgos Logiotatidis [:giorgos]]

AFAIK Private mode still utilizes the same Addons as non-private mode so probably the root of the problem is different.

Comment 12

[Justin Crawford [:hoosteeno] [:jcrawford]]

If you can log in with private mode but not without private mode, I bet the issue is with cookies. Suggestion: Delete all cookies coming from *mozillians.org and *persona.org, and retry.

Comment 13

[[e-mail]]

Yes, now working properly. Bug can be closed.

Thanks!!

Comment 14

[Justin Crawford [:hoosteeno] [:jcrawford]]

Great to hear! Thanks for the report.

Comment 15

[Matt Brandt [:mbrandt]]

Bumping to verified per comment 13