crash in nsXPCWrappedJS::Release() with DatamngrHlpFF24.dll (Bandoo)

NEW
Unassigned

Status

External Software Affecting Firefox
Other
--
critical
4 years ago
22 hours ago

People

(Reporter: Robert Kaiser, Unassigned)

Tracking

({crash})

unspecified
x86
Windows NT
crash

Firefox Tracking Flags

(firefox47 affected, firefox48 affected, firefox49 affected)

Details

(crash signature)

(Reporter)

Description

4 years ago
This bug was filed from the Socorro interface and is 
report bp-f6525a88-a3c4-4bed-9a32-d000b2130902.
=============================================================

  nsXPCWrappedJS::Release()|EXCEPTION_BREAKPOINT (671 crashes)
    100% (671/671) vs.   2% (693/36040) DatamngrHlpFF24.dll
    100% (671/671) vs.   5% (1783/36040) mgrldr.dll
    100% (668/671) vs.   5% (1755/36040) Datamngr.dll
    100% (671/671) vs.  19% (6779/36040) wtsapi32.dll
    100% (671/671) vs.  23% (8366/36040) winsta.dll
     44% (292/671) vs.   4% (1274/36040) apcrtldr.dll

This started happening on 2013-08-30, either we changed something in b7 that breaks Bandoo or they released their dll for 24 just now.
(Reporter)

Comment 1

4 years ago
As expected, this corresponds with exactly one version of the Datamngr components:

  nsXPCWrappedJS::Release()|EXCEPTION_BREAKPOINT (671 crashes)
    100% (671/671) vs.   2% (693/36040) DatamngrHlpFF24.dll (5.0.0.9092)

Datamngr.dll version is 5.0.0.9092 as well.
(Reporter)

Comment 2

4 years ago
Actually, we had 1 crash on 2013-08-30 and 2013-08-31, and then 134 on -09-01 and 671 yesterday. Overall, this ranks as topcrash #4 on 24.0b7 now. I see it also affects other 24 betas, so it's probably a release on the Bandoo side.

See https://crash-stats.mozilla.com/report/list?signature=nsXPCWrappedJS%3A%3ARelease%28%29 for more reports, it looks like there's a few secondary signatures as well that started spiking at the same time.
(Reporter)

Comment 3

4 years ago
This is still the #3 topcrash in 24.0 beta, with pretty constant volume over the last few days.
(Reporter)

Comment 4

4 years ago
Current data says this:

100% (1442/1442) vs.   4% (1676/39713) DatamngrHlpFF24.dll
94% (1353/1442) vs.   4% (1525/39713) 5.0.0.9092
6% (89/1442) vs.   0% (94/39713) 5.0.0.9132
0% (0/1442) vs.   0% (57/39713) 5.0.0.9178

So, it looks like there are two newer versions: 5.0.0.9132, which still crashes, and 5.0.0.9178, which seems to not be spread widely but might not crash - too little data yet to be sure, though.
(Reporter)

Comment 5

4 years ago
New data:

100% (1035/1036) vs.   3% (1313/38498) DatamngrHlpFF24.dll
96% (998/1036) vs.   3% (1136/38498) 5.0.0.9092
4% (37/1036) vs.   0% (38/38498) 5.0.0.9132
0% (0/1036) vs.   0% (131/38498) 5.0.0.9178
0% (0/1036) vs.   0% (7/38498) 5.0.0.9183
0% (0/1036) vs.   0% (1/38498) 5.0.0.9222

Still no crashes with 5.0.0.9178 and above, and older versions very slowly declining but still around in high numbers.

Updated

2 years ago
Crash Signature: [@ nsXPCWrappedJS::Release()] → [@ nsXPCWrappedJS::Release()] [@ nsXPCWrappedJS::Release]
Crash volume for signature 'nsXPCWrappedJS::Release':
 - nightly(version 50):0 crashes from 2016-06-06.
 - aurora (version 49):1 crash from 2016-06-07.
 - beta   (version 48):13 crashes from 2016-06-06.
 - release(version 47):59 crashes from 2016-05-31.
 - esr    (version 45):0 crashes from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       0       0       0       0       0
 - aurora        0       1       0       0       0       0       0
 - beta          3       2       3       1       0       2       2
 - release       5       5      11       5      14      13       4
 - esr           0       0       0       0       0       0       0

Affected platforms: Windows, Linux
status-firefox47: --- → affected
status-firefox48: --- → affected
status-firefox49: --- → affected
Component: General → Other
Product: Firefox → External Software Affecting Firefox
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