Closed
Bug 917034
Opened 11 years ago
Closed 9 years ago
browser crashes on ebay web page
Categories
(Firefox OS Graveyard :: Gaia::Browser, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: mluna, Unassigned, NeedInfo)
Details
Attachments
(1 file, 1 obsolete file)
812.73 KB,
text/plain
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Details |
On the ZTE Open from Ebay, I have a user who reported repeat crashes on the following web page: http://www.ebay.co.uk/itm/ZTE-Open-powered-by-Firefox-OS-3G-unlocked-smartphone-orange-eBay-exclusive-/171123860758?pt=UK_Mobile_Phones&hash=item27d7c6e516 I was able to repro the crash a few times, it happens at 15:47, see log file.
Reporter | ||
Comment 1•11 years ago
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Attachment #805645 -
Attachment is obsolete: true
Comment 2•11 years ago
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Comment on attachment 805648 [details]
ebay_browser_crash
From a quick glance it looks like an out of memory situation.
Attachment #805648 -
Attachment mime type: text/x-vhdl → text/plain
Comment 3•11 years ago
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Was unable to reproduce on gp keon v1.1
OS: Mac OS X → Gonk (Firefox OS)
Hardware: x86 → ARM
Hi michelle, there's two things I would like to get from you to help with figuring out the crash: 1) can you run |adb shell dmesg| and try to capture the dmesg next time you run into this crash? It would help to determine whether it's OOM ( https://wiki.mozilla.org/B2G/Debugging_OOMs#Step_1:_Verify_that_it.27s_actually_an_OOM ) 2) can you see if you have files in the crash directory? This might not be possible if it's not rooted: adb shell ls -l /data/b2g/mozilla/Crash\ Reports/submitted/ adb shell ls -l /data/b2g/mozilla/Crash\ Reports/pending/
Updated•11 years ago
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Flags: needinfo?(mluna)
Reporter | ||
Comment 5•11 years ago
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Hi, My device isn't rooted, so I can't get the crash reports, but here is the dmesg: adb shell dmesg <4>[10-08 22:44:59.437] [311: GonkSensors]GonkSensors invoked oom-killer: gfp_mask=0x201da, order=0, oom_adj=0, oom_score_adj=0 <4>[10-08 22:44:59.437] [311: GonkSensors][<c0042be8>] (unwind_backtrace+0x0/0x12c) from [<c0103690>] (dump_header.clone.1+0x74/0x194) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0103690>] (dump_header.clone.1+0x74/0x194) from [<c01037f0>] (oom_kill_process.clone.0+0x40/0x270) <4>[10-08 22:44:59.437] [311: GonkSensors][<c01037f0>] (oom_kill_process.clone.0+0x40/0x270) from [<c0103cc4>] (out_of_memory+0x2a4/0x384) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0103cc4>] (out_of_memory+0x2a4/0x384) from [<c0107010>] (__alloc_pages_nodemask+0x4a4/0x580) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0107010>] (__alloc_pages_nodemask+0x4a4/0x580) from [<c01012f0>] (filemap_fault+0x308/0x400) <4>[10-08 22:44:59.437] [311: GonkSensors][<c01012f0>] (filemap_fault+0x308/0x400) from [<c0116254>] (__do_fault+0x50/0x40c) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0116254>] (__do_fault+0x50/0x40c) from [<c0116ac8>] (handle_pte_fault+0x270/0xafc) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0116ac8>] (handle_pte_fault+0x270/0xafc) from [<c01178d8>] (handle_mm_fault+0xd0/0xe0) <4>[10-08 22:44:59.437] [311: GonkSensors][<c01178d8>] (handle_mm_fault+0xd0/0xe0) from [<c00462f8>] (do_page_fault+0xe0/0x288) <4>[10-08 22:44:59.437] [311: GonkSensors][<c00462f8>] (do_page_fault+0xe0/0x288) from [<c00371c8>] (do_PrefetchAbort+0x34/0x94) <4>[10-08 22:44:59.437] [311: GonkSensors][<c00371c8>] (do_PrefetchAbort+0x34/0x94) from [<c003d120>] (ret_from_exception+0x0/0x10) <4>[10-08 22:44:59.437] [311: GonkSensors]Exception stack(0xc8a3bfb0 to 0xc8a3bff8) <4>[10-08 22:44:59.437] [311: GonkSensors]bfa0: 42ee5c44 00000001 42ee5c64 41225dd5 <4>[10-08 22:44:59.437] [311: GonkSensors]bfc0: 491ff614 00000000 42eac760 41c86640 41a1e69c 404bc934 404bc8ec 42eac778 <4>[10-08 22:44:59.437] [311: GonkSensors]bfe0: 41c76c10 491ff608 40bd4fb3 41225dd4 60000030 ffffffff <4>[10-08 22:44:59.437] [311: GonkSensors]Mem-info: <4>[10-08 22:44:59.437] [311: GonkSensors]Normal per-cpu: <4>[10-08 22:44:59.437] [311: GonkSensors]CPU 0: hi: 90, btch: 15 usd: 36 <4>[10-08 22:44:59.437] [311: GonkSensors]active_anon:39116 inactive_anon:15 isolated_anon:0 <4>[10-08 22:44:59.437] [311: GonkSensors] active_file:1 inactive_file:9 isolated_file:0 <4>[10-08 22:44:59.437] [311: GonkSensors] unevictable:287 dirty:0 writeback:0 unstable:0 <4>[10-08 22:44:59.437] [311: GonkSensors] free:430 slab_reclaimable:399 slab_unreclaimable:2010 <4>[10-08 22:44:59.437] [311: GonkSensors] mapped:200 shmem:23 pagetables:448 bounce:0 <4>[10-08 22:44:59.437] [311: GonkSensors]Normal free:1720kB min:1744kB low:2180kB high:2616kB active_anon:156464kB inactive_anon:60kB active_file:4kB inactive_file:36kB unevictable:1148kB isolated(anon):0kB isolated(file):0kB present:190800kB mlocked:0kB dirty:0kB writeback:0kB mapped:800kB shmem:92kB slab_reclaimable:1596kB slab_unreclaimable:8040kB kernel_stack:1984kB pagetables:1792kB unstable:0kB bounce:0kB writeback_tmp:0kB pages_scanned:29233 all_unreclaimable? yes <4>[10-08 22:44:59.437] [311: GonkSensors]lowmem_reserve[]: 0 0 0 <4>[10-08 22:44:59.437] [311: GonkSensors]Normal: 26*4kB 26*8kB 10*16kB 11*32kB 8*64kB 3*128kB 0*256kB 0*512kB 0*1024kB 0*2048kB 0*4096kB = 1720kB <4>[10-08 22:44:59.437] [311: GonkSensors]320 total pagecache pages <4>[10-08 22:44:59.437] [311: GonkSensors]54784 pages of RAM <4>[10-08 22:44:59.437] [311: GonkSensors]810 free pages <4>[10-08 22:44:59.437] [311: GonkSensors]10601 reserved pages <4>[10-08 22:44:59.437] [311: GonkSensors]2409 slab pages <4>[10-08 22:44:59.437] [311: GonkSensors]397 pages shared <4>[10-08 22:44:59.437] [311: GonkSensors]0 pages swap cached <6>[10-08 22:44:59.437] [311: GonkSensors][ pid ] uid tgid total_vm rss cpu oom_adj oom_score_adj name <6>[10-08 22:44:59.437] [311: GonkSensors][ 96] 0 96 78 40 0 -16 -941 ueventd <6>[10-08 22:44:59.437] [311: GonkSensors][ 107] 1000 107 224 25 0 -16 -941 servicemanager <6>[10-08 22:44:59.437] [311: GonkSensors][ 108] 0 108 1022 71 0 -16 -941 vold <6>[10-08 22:44:59.437] [311: GonkSensors][ 115] 0 115 50899 13982 0 0 0 b2g <6>[10-08 22:44:59.437] [311: GonkSensors][ 116] 0 116 1894 80 0 -16 -941 netd <6>[10-08 22:44:59.437] [311: GonkSensors][ 117] 0 117 190 24 0 -16 -941 debuggerd <6>[10-08 22:44:59.437] [311: GonkSensors][ 118] 1001 118 5028 398 0 -16 -941 rild <6>[10-08 22:44:59.437] [311: GonkSensors][ 119] 1013 119 4820 303 0 -16 -941 mediaserver <6>[10-08 22:44:59.437] [311: GonkSensors][ 120] 1002 120 358 44 0 -16 -941 dbus-daemon <6>[10-08 22:44:59.437] [311: GonkSensors][ 124] 1017 124 449 45 0 -16 -941 keystore <6>[10-08 22:44:59.437] [311: GonkSensors][ 135] 1000 135 490 33 0 -16 -941 mm-pp-daemon <6>[10-08 22:44:59.437] [311: GonkSensors][ 136] 0 136 218 38 0 -16 -941 sh <6>[10-08 22:44:59.437] [311: GonkSensors][ 140] 0 140 556 37 0 -16 -941 akmd8962_new <6>[10-08 22:44:59.437] [311: GonkSensors][ 145] 2000 145 1388 56 0 -16 -941 adbd <6>[10-08 22:44:59.437] [311: GonkSensors][ 178] 1001 178 1384 77 0 -16 -941 qmuxd <6>[10-08 22:44:59.437] [311: GonkSensors][ 181] 1001 181 1424 97 0 -16 -941 netmgrd <6>[10-08 22:44:59.447] [311: GonkSensors][ 253] 0 253 195 34 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][ 254] 0 254 195 34 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][ 255] 0 255 195 34 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][ 256] 0 256 196 28 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][16539] 26539 16539 16020 2190 0 2 134 Browser <6>[10-08 22:44:59.447] [311: GonkSensors][16869] 1010 16869 686 102 0 -16 -941 wpa_supplicant <6>[10-08 22:44:59.447] [311: GonkSensors][17133] 1014 17133 246 45 0 -16 -941 dhcpcd <6>[10-08 22:44:59.447] [311: GonkSensors][19178] 29178 19178 17318 3038 0 4 267 Homescreen <6>[10-08 22:44:59.447] [311: GonkSensors][19385] 2000 19385 205 26 0 -16 -941 sh <6>[10-08 22:44:59.447] [311: GonkSensors][19387] 2000 19387 249 90 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][19464] 29464 19464 44172 18414 0 2 134 Browser <6>[10-08 22:44:59.447] [311: GonkSensors][19537] 0 19537 251 31 0 -16 -941 sleep <3>[10-08 22:44:59.447] [311: GonkSensors]Out of memory: Kill process 19464 (Browser) score 552 or sacrifice child <3>[10-08 22:44:59.447] [311: GonkSensors]Killed process 19464 (Browser) total-vm:176688kB, anon-rss:73612kB, file-rss:44kB Michelle-Lunas-MacBook-Air:images-keon-v1-train-2013-09-12.Gecko-11e46d9.Gaia-1c38ec5 michelleluna$ adb shell dmesg <4>[10-08 22:44:59.437] [311: GonkSensors]GonkSensors invoked oom-killer: gfp_mask=0x201da, order=0, oom_adj=0, oom_score_adj=0 <4>[10-08 22:44:59.437] [311: GonkSensors][<c0042be8>] (unwind_backtrace+0x0/0x12c) from [<c0103690>] (dump_header.clone.1+0x74/0x194) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0103690>] (dump_header.clone.1+0x74/0x194) from [<c01037f0>] (oom_kill_process.clone.0+0x40/0x270) <4>[10-08 22:44:59.437] [311: GonkSensors][<c01037f0>] (oom_kill_process.clone.0+0x40/0x270) from [<c0103cc4>] (out_of_memory+0x2a4/0x384) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0103cc4>] (out_of_memory+0x2a4/0x384) from [<c0107010>] (__alloc_pages_nodemask+0x4a4/0x580) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0107010>] (__alloc_pages_nodemask+0x4a4/0x580) from [<c01012f0>] (filemap_fault+0x308/0x400) <4>[10-08 22:44:59.437] [311: GonkSensors][<c01012f0>] (filemap_fault+0x308/0x400) from [<c0116254>] (__do_fault+0x50/0x40c) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0116254>] (__do_fault+0x50/0x40c) from [<c0116ac8>] (handle_pte_fault+0x270/0xafc) <4>[10-08 22:44:59.437] [311: GonkSensors][<c0116ac8>] (handle_pte_fault+0x270/0xafc) from [<c01178d8>] (handle_mm_fault+0xd0/0xe0) <4>[10-08 22:44:59.437] [311: GonkSensors][<c01178d8>] (handle_mm_fault+0xd0/0xe0) from [<c00462f8>] (do_page_fault+0xe0/0x288) <4>[10-08 22:44:59.437] [311: GonkSensors][<c00462f8>] (do_page_fault+0xe0/0x288) from [<c00371c8>] (do_PrefetchAbort+0x34/0x94) <4>[10-08 22:44:59.437] [311: GonkSensors][<c00371c8>] (do_PrefetchAbort+0x34/0x94) from [<c003d120>] (ret_from_exception+0x0/0x10) <4>[10-08 22:44:59.437] [311: GonkSensors]Exception stack(0xc8a3bfb0 to 0xc8a3bff8) <4>[10-08 22:44:59.437] [311: GonkSensors]bfa0: 42ee5c44 00000001 42ee5c64 41225dd5 <4>[10-08 22:44:59.437] [311: GonkSensors]bfc0: 491ff614 00000000 42eac760 41c86640 41a1e69c 404bc934 404bc8ec 42eac778 <4>[10-08 22:44:59.437] [311: GonkSensors]bfe0: 41c76c10 491ff608 40bd4fb3 41225dd4 60000030 ffffffff <4>[10-08 22:44:59.437] [311: GonkSensors]Mem-info: <4>[10-08 22:44:59.437] [311: GonkSensors]Normal per-cpu: <4>[10-08 22:44:59.437] [311: GonkSensors]CPU 0: hi: 90, btch: 15 usd: 36 <4>[10-08 22:44:59.437] [311: GonkSensors]active_anon:39116 inactive_anon:15 isolated_anon:0 <4>[10-08 22:44:59.437] [311: GonkSensors] active_file:1 inactive_file:9 isolated_file:0 <4>[10-08 22:44:59.437] [311: GonkSensors] unevictable:287 dirty:0 writeback:0 unstable:0 <4>[10-08 22:44:59.437] [311: GonkSensors] free:430 slab_reclaimable:399 slab_unreclaimable:2010 <4>[10-08 22:44:59.437] [311: GonkSensors] mapped:200 shmem:23 pagetables:448 bounce:0 <4>[10-08 22:44:59.437] [311: GonkSensors]Normal free:1720kB min:1744kB low:2180kB high:2616kB active_anon:156464kB inactive_anon:60kB active_file:4kB inactive_file:36kB unevictable:1148kB isolated(anon):0kB isolated(file):0kB present:190800kB mlocked:0kB dirty:0kB writeback:0kB mapped:800kB shmem:92kB slab_reclaimable:1596kB slab_unreclaimable:8040kB kernel_stack:1984kB pagetables:1792kB unstable:0kB bounce:0kB writeback_tmp:0kB pages_scanned:29233 all_unreclaimable? yes <4>[10-08 22:44:59.437] [311: GonkSensors]lowmem_reserve[]: 0 0 0 <4>[10-08 22:44:59.437] [311: GonkSensors]Normal: 26*4kB 26*8kB 10*16kB 11*32kB 8*64kB 3*128kB 0*256kB 0*512kB 0*1024kB 0*2048kB 0*4096kB = 1720kB <4>[10-08 22:44:59.437] [311: GonkSensors]320 total pagecache pages <4>[10-08 22:44:59.437] [311: GonkSensors]54784 pages of RAM <4>[10-08 22:44:59.437] [311: GonkSensors]810 free pages <4>[10-08 22:44:59.437] [311: GonkSensors]10601 reserved pages <4>[10-08 22:44:59.437] [311: GonkSensors]2409 slab pages <4>[10-08 22:44:59.437] [311: GonkSensors]397 pages shared <4>[10-08 22:44:59.437] [311: GonkSensors]0 pages swap cached <6>[10-08 22:44:59.437] [311: GonkSensors][ pid ] uid tgid total_vm rss cpu oom_adj oom_score_adj name <6>[10-08 22:44:59.437] [311: GonkSensors][ 96] 0 96 78 40 0 -16 -941 ueventd <6>[10-08 22:44:59.437] [311: GonkSensors][ 107] 1000 107 224 25 0 -16 -941 servicemanager <6>[10-08 22:44:59.437] [311: GonkSensors][ 108] 0 108 1022 71 0 -16 -941 vold <6>[10-08 22:44:59.437] [311: GonkSensors][ 115] 0 115 50899 13982 0 0 0 b2g <6>[10-08 22:44:59.437] [311: GonkSensors][ 116] 0 116 1894 80 0 -16 -941 netd <6>[10-08 22:44:59.437] [311: GonkSensors][ 117] 0 117 190 24 0 -16 -941 debuggerd <6>[10-08 22:44:59.437] [311: GonkSensors][ 118] 1001 118 5028 398 0 -16 -941 rild <6>[10-08 22:44:59.437] [311: GonkSensors][ 119] 1013 119 4820 303 0 -16 -941 mediaserver <6>[10-08 22:44:59.437] [311: GonkSensors][ 120] 1002 120 358 44 0 -16 -941 dbus-daemon <6>[10-08 22:44:59.437] [311: GonkSensors][ 124] 1017 124 449 45 0 -16 -941 keystore <6>[10-08 22:44:59.437] [311: GonkSensors][ 135] 1000 135 490 33 0 -16 -941 mm-pp-daemon <6>[10-08 22:44:59.437] [311: GonkSensors][ 136] 0 136 218 38 0 -16 -941 sh <6>[10-08 22:44:59.437] [311: GonkSensors][ 140] 0 140 556 37 0 -16 -941 akmd8962_new <6>[10-08 22:44:59.437] [311: GonkSensors][ 145] 2000 145 1388 56 0 -16 -941 adbd <6>[10-08 22:44:59.437] [311: GonkSensors][ 178] 1001 178 1384 77 0 -16 -941 qmuxd <6>[10-08 22:44:59.437] [311: GonkSensors][ 181] 1001 181 1424 97 0 -16 -941 netmgrd <6>[10-08 22:44:59.447] [311: GonkSensors][ 253] 0 253 195 34 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][ 254] 0 254 195 34 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][ 255] 0 255 195 34 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][ 256] 0 256 196 28 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][16539] 26539 16539 16020 2190 0 2 134 Browser <6>[10-08 22:44:59.447] [311: GonkSensors][16869] 1010 16869 686 102 0 -16 -941 wpa_supplicant <6>[10-08 22:44:59.447] [311: GonkSensors][17133] 1014 17133 246 45 0 -16 -941 dhcpcd <6>[10-08 22:44:59.447] [311: GonkSensors][19178] 29178 19178 17318 3038 0 4 267 Homescreen <6>[10-08 22:44:59.447] [311: GonkSensors][19385] 2000 19385 205 26 0 -16 -941 sh <6>[10-08 22:44:59.447] [311: GonkSensors][19387] 2000 19387 249 90 0 -16 -941 logcat <6>[10-08 22:44:59.447] [311: GonkSensors][19464] 29464 19464 44172 18414 0 2 134 Browser <6>[10-08 22:44:59.447] [311: GonkSensors][19537] 0 19537 251 31 0 -16 -941 sleep <3>[10-08 22:44:59.447] [311: GonkSensors]Out of memory: Kill process 19464 (Browser) score 552 or sacrifice child <3>[10-08 22:44:59.447] [311: GonkSensors]Killed process 19464 (Browser) total-vm:176688kB, anon-rss:73612kB, file-rss:44kB Michelle-Lunas-MacBook-Air:images-keon-v1-train-2013-09-12.Gecko-11e46d9.Gaia-1c38ec5 michelleluna$
Flags: needinfo?(mluna)
Comment 6•11 years ago
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Could not reproduce on ZTE Open Software: OPEN_FFOS_V1.0.0B04_MOVISTAR OS: 1.0.1.0-prerelease Firmware: V1.01.00.01.019.120 Hardware Version: P75D04B02 Platform version: 18.0 Build ID: 20130621133927
Hi Michelle, The following from the dmesg indicates that it's a OOM issue: Out of memory: Kill process 19464 (Browser) score 552 or sacrifice child <3>[10-08 22:44:59.447] [311: GonkSensors]Killed process 19464 (Browser) total-vm:176688kB, I agree that we need to be better with memory, having said that when it's low on memory, it will kill the process and appear to be a crash. It would hopefully close any background app before closing the foreground app though... Was there any other app that was open at the time? or was it all closed other than the browser?
Flags: needinfo?(mluna)
Comment 8•9 years ago
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Unable to reproduce. If the issue still exists on a shipping device, please re-open with more info.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
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Description
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