917450 - Startup Crash with SpectorSoft

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Tyler Downer [He/Him]]

Reported at https://support.mozilla.org/en-US/questions/971510

Crash Stack: https://crash-stats.mozilla.com/report/index/3ee784e6-3aa4-4468-ab33-398432130917

Looks to be caused by svrltmgr64.dll

Comment 1

[bhavana bajaj [:bajaj]]

CC'ing :tracy , :Kairo to see if we have anything in crash-stats, also tyler could you add more details on OS/hardware etc that it was reported ?

Comment 2

[Tyler Downer [He/Him]]

The User that reported this claims to have the same crash on multiple computers (possibly an enterprise roll-out), and the machine they gave ID's from was 64bit Windows 7

Comment 3

[Robert Kaiser]

23.0.1 was crashing the same way, see bp-d0e95ba0-2d62-494f-8208-2f8962130916 so I would not worry too much yet.

This looks very much like an issue of this 3rd-party software.

Comment 4

[Mihai Morar, (:MihaiMorar)]

I am not able to reproduce this issue using URL mentioned in Comment 0 on FF 23.0.1 and FF 24 using Widnows 7 x86. Tyler are you using a fresh profile?

Comment 5

[Tyler Downer [He/Him]]

I didn't report it, and haven't heard anything back from the user (you can view the thread in comment 0)

Comment 6

[Ioana (away)]

There are 70 crashes with this signature in Socorro for the last 4 weeks, none on versions newer than 24:
https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=contains&reason_type=contains&date=2013-10-01&range_value=28&range_unit=days&hang_type=any&process_type=any&signature=kernelbase.dll%400x13219

Comment 7

[Wayne Mery (:wsmwk)]

version 25 bp-035b1d2e-d067-4d99-821b-c57682131014

Comment 8

[Mats Palmgren (inactive)]

Zero reported incidents in the past 28 days.