Closed
Bug 933626
Opened 11 years ago
Closed 11 years ago
Current Beta 26 beta 1 for Windows crashes on startup
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: anschitech, Unassigned)
Details
After updating Firefox using the auto-update function Firefox crashed on the restart. Now Firefox crashes at every try to start it with this message: XML-Verarbeitungsfehler: Nicht definierte Entität Adresse: chrome://browser/content/browser.xul Zeile Nr. 239, Spalte 5: <broadcaster id="devtoolsMenuBroadcaster_DevAppMgr" ----^
Comment 1•11 years ago
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Can you please give the links to the corresponding crash reports? (you can find them in about:crashes)
Flags: needinfo?(anschitech)
As this report is about firefox crashing on startup, and I do not know where the crash reports are stored on the harddisk drive, I can't provide this information. I did not go back to 26 beta 0.
Flags: needinfo?(anschitech)
Comment 3•11 years ago
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The error is caused by an incompatible add-on, try the advice here: https://support.mozilla.org/en-US/questions/973340 If that doesn't help, please ask for help on https://support.mozilla.org/ Thanks.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
Hello Mats, thanks for the reply. I didn't know about the safe startup. I couldn't figure out which plugin caused the crash. I did a complete uninstall of Firefox and reinstalled the latest Beta and reinstalled my plugins. Now everything works just fine. Strange.
Comment 5•11 years ago
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I managed to solve this by launching in safe mode ( firefox.exe -safe-mode ) and removing "English (GB) Language Pack 25.0", I had noticed there's no update available for 26 yet.
Comment 6•11 years ago
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New Case https://support.mozilla.org/en-US/questions/976064 any other ideas?
Flags: needinfo?(stijn.herreman)
Comment 7•11 years ago
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I'm not sure if I can provide much additional info. I've installed the 26.0 release of https://addons.mozilla.org/en-US/firefox/addon/english-gb-language-pack/ now and it works fine. Like I mentioned, it wasn't available at the time of the release of Firefox 26. I believe an extension is automatically disabled when that happens, so perhaps something went wrong there.
Flags: needinfo?(stijn.herreman)
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Description
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