935472 - blip.tv - no video plays

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[Hallvord R. M. Steen [:hallvors]]

Site: http://blip.tv
blip.tv - no video plays

:: Steps To Reproduce

We get the mobile version and things appear to work fine until I try to actually play a video - I get just a black area instead of the expected video content. (I've waited for a while to try to make sure it's not just a slow network issue or something)..

:: Expected Result

video

:: Actual Result

no video

:: Additional Information

Software Version: 1.1
Reporter's User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:25.0) Gecko/20100101 Firefox/25.0

Comment 1

[Hallvord R. M. Steen [:hallvors]]

There's some clunky browser detection here:

	,embedByBrowser:function(){
		var target=$("#"+this.config.target);
		if(this.config.ios||this.config.ipad||this.config.android){
			this.embedMobile(target,this.config.android?"android":"ios");
		}
		else{
			if(this.config.isIE&&$("html").hasClass("lte7")){
				target.remove();
document.write('<div id="'+this.config.target+'">'+this.getLessIE8TagEmbedCode()+"</div>");
			}
			else{
				return this.embedFlash();
			}
		}
	}
	,initPlayer:function(callback){
		if(this.config.ios||this.config.ipad||this.config.android){
			this.initHTMLPlayer(callback);
		}
		else{
			this.initFlashPlayer(callback);
		}
	}
	,initHTMLPlayer:function(callback){
		var self=this,player=this.getPlayerObject();
		if(this.config.ios||this.config.android){
			window.controls=new BLIP.PlayerControls.HTML5PlayerControls({
				player:player,siteURL:this.config.siteURL
			}
			);
			BLIP.Object.prototype.fireEvent("player.embedded",{
				isHTML5:true,player:player,controls:window.controls
			}
			);
			if(typeof callback==="function"){
				callback();
			}
		}
	}

Comment 2

[Adam Stevenson [:adamopenweb]]

Video works on iOS and on Chrome Android browser but not Firefox Android or Firefox OS.

Comment 3

[Adam Stevenson [:adamopenweb]]

Contacted on Twitter:

@blip Hi, would you know who to contact about web site issues? All the details are logged here: https://bugzilla.mozilla.org/show_bug.cgi?id=935472 Thanks! :)

Comment 4

[Adam Stevenson [:adamopenweb]]

Response from Twitter: Thanks, forwarding along to our technology team. Future requests for help can be sent to http://support.blip.com  - thx again!

Will wait for a response.

Comment 5

[Adam Stevenson [:adamopenweb]]

No response, creating a ticket on the support site.

Comment 6

[Adam Stevenson [:adamopenweb]]

Response from support:
"The engineering team is aware of this issue and is working on a fix. We have a fix for the Android that should be going out shortly, and we also believe we have a fix for the OS, though we have not been able to verify it with an emulator."

Comment 7

[Hallvord R. M. Steen [:hallvors]]

We're happy to verify the fix for them if it goes live :)

Emulator is not always a reliable place to test video, I guess.

Comment 8

[Hallvord R. M. Steen [:hallvors]]

(I can confirm it's fixed on Android. Perhaps ping them and remind them we can verify the fix on Firefox OS?)

Comment 9

[Adam Stevenson [:adamopenweb]]

Great thanks Hallvord. I provided the link to the simulator previously but emailed back as you requested, good idea.

Comment 10

[Adam Stevenson [:adamopenweb]]

I think we have a fix for FFOS. I can view the video on Flame v1.3 nicely but Tarako is crashing.

Comment 11

[Hallvord R. M. Steen [:hallvors]]

This seems to have regressed. On Firefox OS we get nothing but the black box. On Android it gets a bit further, but it hangs in a "spinning" state without actually playing the video.

Comment 12

[Hallvord R. M. Steen [:hallvors]]

Ops, my test environment was odd - the UA string was empty