94045 - Crashes when attempting to authenticate password

Status: VERIFIED WORKSFORME

Description

[Jim Power]

When I enter my email password in the popup box, I get the "watch" and then my
system locks up.  I left it for several hours and returned, so it is indeed
locked.  Five attempts: 3 with "remember this password checked" and twice
without.  Four lockups.  The one success was with remember password not checked.

If I enter the password incorrectly, I get the proper response, so it is making
it to my server.  If I cancel, I can correctly view my newsgroups.

Comment 1

[Greg K.]

Reporter, your bug report is incomplete. Please relate your Mozilla Build ID, your make 
and model of Macintosh computer, and the type of e-mail account (POP or IMAP).

Also, try reproducing with a new Mozilla user profile and after deleting the Mozilla 
Registry file from your Preferences folder.

Comment 2

[Ninoschka Baca]

Setting QA Contact to Stephend since it appears that the reporter is trying to
access a newsgroup.

Comment 3

[[e-mail] (gone - use [e-mail] instead)]

Please see Greg's comments, I'm going to need more info than your first report,
to take a look at this report.  Thanks.

Comment 4

[Jim Power]

Macintosh G3 (Beige Destop)
Build ID 2001080214
POP account

Comment 5

[Jim Power]

Deleting my Mozilla Registry file fixed the problem

Comment 6

[Jim Power]

At some point Mozilla crashed.  When I came back in, I had the same
problem all over again.  Once again, deleting the Mozilla Registry file
cured the problem.

Comment 7

[[e-mail] (gone - use [e-mail] instead)]

So, are you seeing this with both pop and newsgroups? (Your original comments
indicated newsgroups, but your latest mentions pop).

Comment 8

[Greg K.]

Jim, when Mozilla crashed, did Talkback run? If so, can you supply the Incident ID of that 
crash?

Comment 9

[Jim Power]

Sorry about the misunderstanding about newsgroups.  It is my email password that 
causes the problem.  I only mentioned the newsgroups to show that the system is 
still functional if I attempted to log in with an incorrect email password, then 
cancel when it replies that the "password is incorrect".

And no, Talkback doesn't run.  It is a hard crash of the OS.  I can move my USB 
mouse around, but no response to keyboard or mouse clicks.

Do you want the suspect registries?  Hmmm. They show as 0 KB.

Comment 10

[Greg K.]

That's the sort of situation after which TalkBack should run, Jim. The next time you run 
Mozilla it should automatically start up. Are you sure you don't have it disabled?

I must admit that I've heard an awful lot of reports about TalkBack not running with 
0.9.3. Not good at all if true.

Comment 11

[[e-mail] (gone - use [e-mail] instead)]

Sheela, does this go to you or Esther? (I forget).

Comment 12

[Sheela Ravindran]

Yes it goes to me.  Assigning it to naving

Comment 13

[Sheela Ravindran]

using commercial build 2001-03-18-04 on MAX OS 9.0.4. I am not able to reproduce 
this problem.  Marking this worksforme now that reporter mentioned it worked 
after deleting the mozilla registry file.  Please reopen the bug with 
reproducible steps if you see this again in the recent builds

Comment 14

[Sheela Ravindran]

verified as worksforme