94265 - Some characters not passed correctly from URL bar to netscape keyword engine

Status: RESOLVED WORKSFORME

(Core :: Internationalization, defect)

Description

[Martin Poirier]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:0.9.3+) Gecko/20010807
BuildID:    2001080703

Not sure about the component... but here is the relevant info


Platform PC
OS Win98SE
Windows Locale 0000040C (French-Canada)
Character coding set to Western (ISO-8859-1) in mozilla

When I type a word containing a "é" (or è ; ê ; ë ; ç) in the url bar with
internet keywords enabled in prefs, those characters are not passed correctly to
the netscape keyword search engine. Those are characters commonly used in
french, especially the "é".

Reproducible : Always
Steps to reproduce.

1. Make sure you have internet keywords enabled in the "smart browsing" prefs.

2. Type a word containing one or more of the previously mentionned characters,
or use this word and paste ----->  clé
this is the french word for "key"

3.Press enter, and wait for the search results

4. Look in the textbox where you type your searches on the netscape site. It
doesn't show "clé" but "clé". Seems that "é" is interpreted as "é". The same
occurs with the other characters with different results, i.e.
"é-----è----ê----à----ç" = "é-----è----ê----à ----ç"

5.Furthermore, the links are also displaying "é" as "é". Check the first link 
"Ex-Clé (Argentina)". If you click on it, Ex-Clé displays correctly in the
titlebar however.


Reproducible: Always
Steps to Reproduce:

1. Make sure you have internet keywords enabled in the "smart browsing" prefs.

2. Type a word containing one or more of the previously mentionned characters,
or use this word and paste ----->  clé
this is the french word for "key"

3.Press enter, and wait for the search results

4. Look in the textbox where you type your searches on the netscape site. It
doesn't show "clé" but "clé". Seems that "é" is interpreted as "é". The same
occurs with the other characters with different results, i.e.
"é-----è----ê----à----ç" = "é-----è----ê----à ----ç"

5.Furthermore, the links are also displaying "é" as "é". Check the first link 
"Ex-Clé (Argentina)". If you click on it, Ex-Clé displays correctly in the
titlebar however.

Actual Results:  é appears as é, é-----è----ê----à----ç appears as
é-----è----ê----à ----ç 

Expected Results:  Display "é" as "é", same for other french characters è ê ë â
à ï î ç

Comment 1

[Martin Poirier]

sorry for the double reproducibility section... don't know what happened...

Comment 2

[Andreas Becker]

Switching qa contact to jonrubin. Jon, please confirm.

Comment 3

[Frank Tang]

This is a netcenter problem. we send out UTF-8 but the netcenter page does not
label the serch result in UTF-8. reassign to jaimejr.
jaimejr, can you reassign to search team for us. Thanks.

Comment 4

[Jaime Rodriguez, Jr.]

Re-Assigning to Chau.

Comment 5

[Chau Dao (gone)]

What is the language pref you set for this build?

Which localized build is this?

Comment 6

[Martin Poirier]

I have the US region content pack and as for the installed languages, I have 
English-US [en-us] and French-Canada [fr-ca]. Not sure this is a netcenter
problem, as the problem still occurs when using other search engines (I tried
with yahoo and google).

Comment 7

[Chau Dao (gone)]

Martin,

Can you provide me with the URl that you are being sent when you perform a 
search via the url bar?

Comment 8

[Martin Poirier]

There you go...
http://search.netscape.com/search.psp?cp=clkussrp&charset=UTF-8&search=%C3%A9cole

when I search for "école"

Comment 9

[Martin Poirier]

Attachment: 2 ways of searching from the url bar (see next post for further info)

Comment 10

[Martin Poirier]

I just noticed there are 2 ways of searching. See previous attachment for
location of #1 and #2 (in red, hard to miss;-))

1. I can directly press enter after typing the word "école"
2. I can click on the dropdown for Search Netscape Search for "école"

I noticed that each way to search leads to a different URL, with different results

#1 Leads to
http://search.netscape.com/search.psp?cp=clkussrp&charset=UTF-8&search=%C3%A9cole
with  a search result being that of "école" as noted in the first post (The
string appearing in the textbox of the netscape engine)

#2 Leads to
http://search.netscape.com/search.psp?search=%25C3%25A9cole&charset=UTF-8 with a
search result being that of "%C3%A9cole"

Comment 11

[Chau Dao (gone)]

Martin,

Many thanks for your info.

Adding Myron to the list because this is US Search issue.

Comment 12

[Myron Rosmarin]

The US Netscape Search service disabled support for UTF-8 as it was causing more
problems than it solved. It is our intention to add UTF-8 support back as soon
as we can elegantly handle or correct our other UTF-8 problems.

Comment 13

[Andreas Becker]

Changing status to new.

Switching QA contact to ylong for now.

Comment 14

[Bob Firth]

*** Bug 182746 has been marked as a duplicate of this bug. ***

Comment 15

[Jeremy M. Dolan]

Can someone please reassign this to an appropriate owner? Chau Dao seems to be gone.

Is this really a netcenter/remote server issue? I experience the same exact
issue when using custom keywords with google.com or m-w.com. Either way, perhaps
the summary should be updated to reflect what the problem actually is.