943896 - [Ikura_1.2][Pre-IOT] After factory reset device is showing start-up animation for ever

Status: RESOLVED INVALID

(Firefox OS Graveyard :: General, defect)

Description

[David Palomino [:dpalomino]]

Buildid "20131114084050"
Device: ikura

After performing a master reset from Settings menu, the device is not able to start up (just showing the power-up logo [the fox] for ever)

I'll get a log now. 

This is a certification blocker. 

Thks!
David

Comment 1

[David Palomino [:dpalomino]]

... and taking the battery out does not solve the issue. I had finally to reflash the unit. 

Tks!
David

Comment 2

[David Palomino [:dpalomino]]

Attachment: logcat

Comment 3

[Juan Perez-Bedmar [:juanpbf]]

David, I believe this happens because the version you are testing is an Engineering build (not a user build). 

With engineering builds, when doing a factory reset, the "USERDATA" file is erased, and the handset cannot start up. (it's the same situation as when you flash the device without selecting the "USERDATA" check-box in the tool.

IMHO this bug is INVALID

Comment 4

[Jason Smith [:jsmith]]

(In reply to Juan Perez-Bedmar [:juanpbf] @ Madrid from comment #3)
> David, I believe this happens because the version you are testing is an
> Engineering build (not a user build). 
> 
> With engineering builds, when doing a factory reset, the "USERDATA" file is
> erased, and the handset cannot start up. (it's the same situation as when
> you flash the device without selecting the "USERDATA" check-box in the tool.
> 
> IMHO this bug is INVALID

David - Can you confirm this? Juan is right here - factory reset won't work on engineering builds. It will only work on production builds.

Comment 5

[David Palomino [:dpalomino]]

Hi, 

Yes, we've just tested with eng build (not 1.2 user build for ikura available rigth now). 

Thanks for letting us know, I didn't know that this only happens with eng builds. 

bug marked as invalid. 

thks!
David