Turn off auto escalation for questions that have a reply

RESOLVED FIXED in 2013Q4

Status

support.mozilla.org
Questions
P1
normal
RESOLVED FIXED
4 years ago
4 years ago

People

(Reporter: atopal, Assigned: rrosario)

Tracking

(Blocks: 1 bug)

unspecified
2013Q4

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: u=contributor c=questions p=1 s=2013.25)

(Reporter)

Description

4 years ago
Currently we're escalating every open question where the original author is the last to post and the post is older than 24 hours. 

Since that is generating a lot of tickets, please limit auto escalation to open questions that don't have any reply at all yet (the "new" status").
(Assignee)

Comment 1

4 years ago
I'll fix this now.
Whiteboard: u=contributor c=questions p= s=2013.25 → u=contributor c=questions p=1 s=2013.25
Target Milestone: 2014Q1 → 2013Q4
Assigning this to Ricky, since he made the PR, so Ernest reflects reality.
Assignee: nobody → rrosario
(Assignee)

Comment 5

4 years ago
Deployed to prod now.
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
(Assignee)

Updated

4 years ago
Blocks: 920945
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