Open
Bug 950799
Opened 10 years ago
Updated 1 year ago
About dialog incorrectly says that firefox is up to date
Categories
(Firefox :: General, defect)
Firefox
General
Tracking
()
NEW
People
(Reporter: hartnegg, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0 (Beta/Release) Build ID: 20130618114625 Steps to reproduce: help / about / check for updates Actual results: claims that my version is up to date (17.0.7esr). Tried several more times with same result. After a while and another check it noticed that there is an update and downloaded it. Expected results: When it does not get a response from the server (my guess), then it should not claim that it is up to date, but say that it cannot check right now.
Checked my guess and found it confirmed. When I unplug the PC from the network, the updater always claims that the software is up to date, regardless how many versions it is behind.
Updated•10 years ago
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Component: Untriaged → Releases
Product: Firefox → Release Engineering
QA Contact: rail
Version: 17 Branch → unspecified
Updated•10 years ago
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Component: Releases → Application Update
Product: Release Engineering → Toolkit
QA Contact: rail
Comment 3•10 years ago
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This is specific to the Firefox About dialog and outside of app update so moving to the correct component. The behavior was decided by Firefox User Experience in that if there are X number of failures (typically 5) in a row then you will be notified of the failure when the background check occurs.
Component: Application Update → General
Product: Toolkit → Firefox
Updated•10 years ago
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Summary: Updater incorrectly says that firefox is up to date → About dialog incorrectly says that firefox is up to date
Comment 4•10 years ago
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Issue reproducible on Linux too, with Firefox 17ESR, 24ESR and release. When opening the About dialog with no internet connection, it says the app is up to date (no matter how many times you open it for it to check again).
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Windows XP → All
Hardware: x86 → All
Comment 6•10 years ago
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Philipp, should we really be lying here rather than saying something like "Firefox couldn't check for updates on your network. Perhaps our servers have issues or your internet connection is down?"
Flags: needinfo?(philipp)
Comment 7•10 years ago
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Yeah, we could be more helpful there. How about: »Firefox couldn't check for updates at this time. Please check your network connection or try again later« Note that this shouldn't mean that the user gets any additional notifications. I'm only talking about improving the copy in the about dialog when the user opens it manually.
Flags: needinfo?(philipp)
Updated•10 years ago
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Points: --- → 3
Flags: qe-verify+
Flags: firefox-backlog+
Comment 8•9 years ago
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Also happens on Firefox 34.0.5 on Windows. Tried multiple times, no way to update from within Firefox.
Comment 9•9 years ago
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Firefox now offered the update. This might be a coincidence, but it happened after restarting Windows.
Comment 10•9 years ago
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The wording definitely needs to be changed. I find myself wondering whether the About dialog is checking for the absolute availability of a new version, or checking whether an update is available via auto-update. My understanding is that Mozilla rolls out auto-updates gradually across the Internet (i.e. not to every segment at the same time. Clarification would be nice.
Updated•1 year ago
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Severity: normal → S3
Comment 12•1 year ago
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The severity field for this bug is relatively low, S3. However, the bug has 3 duplicates.
:mossop, could you consider increasing the bug severity?
For more information, please visit auto_nag documentation.
Flags: needinfo?(dtownsend)
Comment 13•1 year ago
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The last needinfo from me was triggered in error by recent activity on the bug. I'm clearing the needinfo since this is a very old bug and I don't know if it's still relevant.
Flags: needinfo?(dtownsend)
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Description
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