951013 - After 10.9.1 upgrade, Firefox sometimes hangs when trying to use plugins and gfxCardStatus

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect, P2)

Description

[Joe Drew (not getting mail)]

I just updated to 10.9.1, and the presence of a plugin on a page is enough to hang my Firefox. I'm 95% sure that it's happening because of some problem/change in GL.

gdb shows me:

Thread 1 (process 1045):
#0  0x00007fff9140fa1a in mach_msg_trap ()
#1  0x00007fff9140ed18 in mach_msg ()
#2  0x00007fff915385ee in io_service_open_extended ()
#3  0x00007fff914e094e in IOServiceOpen ()
#4  0x00007fff8b50bf50 in CGLRestoreDispatchFunction ()
#5  0x00007fff8b50f6d8 in CGLChoosePixelFormat ()
#6  0x00007fff8b50ee0a in CGLChoosePixelFormat ()
#7  0x00000001015f1ae9 in imgLoader::SupportImageWithMimeType ()

I had more details in the Apple crash reporter before, but I can't find them any more.

Comment 1

[Joe Drew (not getting mail)]

BTW: Firefox 26.0, Flash Version: 11.9.900.170, though it also happens with the Google Talk plugin (Version: 4.8.2.15856).

Comment 2

[Georg Fritzsche [:gfritzsche]]

I assume you can't get better stacks here?
Is this with both visible and invisible plugins?

Steven, any good ideas for next steps?

Comment 3

[Joe Drew (not getting mail)]

I had a way better stack from the Apple hang reporter ("You forced this app to quit, do you want to submit info to Apple"), but it no longer pops up, probably because I told it to automatically submit. Is there an easy way of undoing that decision?

As far as I can tell it's only with visible plugins, but I haven't tested extensively.

Comment 4

[Stephen A Pohl [:spohl]]

You might be able to get the hang/crash report from the Console under Applications > Utilities. I believe they should appear under "User Diagnostic Reports".

Comment 5

[Joe Drew (not getting mail)]

Nothing Firefox in there, sadly. :/

Comment 6

[Steven Michaud [:smichaud] (Retired)]

This kind of thing is right up my alley :-)

I'll start by trying to reproduce it.  If I can't, I may need some help from the rest of you.

Comment 7

[Steven Michaud [:smichaud] (Retired)]

OK, I can't reproduce this, so I need more information:

Please give examples of pages on which these hangs occur.

Do they happen with a clean profile?

Comment 8

[Steven Michaud [:smichaud] (Retired)]

Joe, it may also help to know what hardware you're running on.  (I'm using a Retina MacBook Pro, which I just upgraded from 10.9 to 10.9.1.)

Comment 9

[Steven Michaud [:smichaud] (Retired)]

Can anyone else (besides Joe) reproduce these hangs?

Comment 10

[Steven Michaud [:smichaud] (Retired)]

By the way, we shouldn't track these if they aren't reproducible.

Comment 11

[Joe Drew (not getting mail)]

I'm on a Retina MBP (Retina, 15-inch, Early 2013) too.

Comment 12

[Joe Drew (not getting mail)]

Steven - are you using your discrete GPU (i.e., because you've connected to an external monitor)? (I'm not.)

Comment 13

[Joe Drew (not getting mail)]

Oh, and it happens on literally every page that invokes a plugin; YouTube is a good example.

Comment 14

[Joe Drew (not getting mail)]

Hm, but I can't reproduce in a clean profile... and now that I try again, I can't reproduce it at all. What the eff.

Possibly related to gfxCardStatus?

Comment 15

[Steven Michaud [:smichaud] (Retired)]

> Steven - are you using your discrete GPU (i.e., because you've connected to an external monitor)?

No, I'm not.  Though I could.  I have gfxCardStatus (which I'm not using at the moment).  I also have an external (non-Retina) monitor (which isn't connected at the moment).

> Possibly related to gfxCardStatus?

Let us know if you find out.

In the meantime, let's mark this WORKSFORME :-)

Comment 16

[Joe Drew (not getting mail)]

OK. Will keep you apprised.

Comment 17

[Jeff Muizelaar [:jrmuizel]]

I saw this same kind of hang today with WebGL. I'm also using gfxCardStatus.

Comment 18

[Steven Michaud [:smichaud] (Retired)]

Jeff, we need STR.  Without that we can't do anything.

Comment 19

[Steven Michaud [:smichaud] (Retired)]

I don't see any hangs playing around with gfxCardStatus (with and without an external monitor) on either www.vg.no (a horribly noisy site with lots of Flash stuff) or with random YouTube videos on their main page.

Comment 20

[Steven Michaud [:smichaud] (Retired)]

My version of gfxCardStatus is 2.3 -- the current version.

Comment 21

[Joe Drew (not getting mail)]

FWIW, here's a sample hang: https://crash-stats.mozilla.com/report/index/73bbd3c8-e323-4e6e-8f5e-3ad272131218

Comment 22

[Benjamin Smedberg]

Is plugin-container eating CPU or not?

Comment 23

[Steven Michaud [:smichaud] (Retired)]

Joe:  Do these hangs stop happening if you disable the Google Talk plugin?

Jeff:  Do you have the Google Talk plugin installed?

Comment 24

[Steven Michaud [:smichaud] (Retired)]

The current version of the "Google Voice and Video" installer (which among other things installs the googletalkbrowserplugin.plugin) also installs another plugin (npgtpo3dautoplugin.plugin) that includes a crash reporter.  So the second plugin (at least) must handle crash signals (like SIGSEGV).

So possibly this bug is similar to bug 932678, where a component (Mono) of the Unity plugin mishandled a SIGSEGV, causing the plugin to hang.

Note that bug 932678 was caused by an incompatibility between part of Mono and OS X 10.9.

Comment 25

[Steven Michaud [:smichaud] (Retired)]

> Joe:  Do these hangs stop happening if you disable the Google Talk plugin?

In light of comment #24, you'd need to disable both googletalkbrowserplugin.plugin and npgtpo3dautoplugin.plugin.  Or better yet remove them both from /Library/Internet Plug-Ins/.

Comment 26

[Lukas Blakk [:lsblakk] use ?needinfo]

This isn't being hit (that we know of) by a lot of users so please continue investigation and attempts to reproduce but there's nothing to track here yet.  Renom if there's a clear STR and we have data that shows  this has a high impact.

Comment 27

[Joe Drew (not getting mail)]

I actually haven't been able to reproduce these hangs since comment 14 :(

Comment 28

[Jeff Muizelaar [:jrmuizel]]

(In reply to Steven Michaud from comment #23)
> Joe:  Do these hangs stop happening if you disable the Google Talk plugin?
> 
> Jeff:  Do you have the Google Talk plugin installed?

Yes. Though the stacks I saw from when this happened were from webgl initialization.

Comment 29

[Steven Michaud [:smichaud] (Retired)]

If nobody sees these hangs anymore, they're WORKSFORME.