951169 - Failure to receive MT SMS (Hanger)

Status: RESOLVED WORKSFORME

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[karina.filipe]

Attachment: ezboot-http.log

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131112160018

Steps to reproduce:

1. Set the device language to Magyar
2. Start Market Place without being logged to any account
3. Search for a paid application
4. Click to purchase the application
5. Enter an e-mail account
6. Enter and confirm password
7. Create and confirm PIN
8. When required to fill the phone line, enter correct phone line information and confirm
9. Notice that no SMS message is received and wait for an error message, after about 10 minutes


Actual results:

After about 10 minutes, the error message "There was an internal error processing the paument. Try again or contact Mozilla if it persists."


Expected results:

The SMS with the PIN for the user is received in order to complete the registration of a new account.

Comment 1

[karina.filipe]

Attachment: 2013-12-17-14-48-20.png

Comment 2

[karina.filipe]

Region code: Hanger
Device: Unagi
Connection: Wi-Fi
Phone number/MSISDN: [phone] 
Carrier: Telenor
Test App used: All

Comment 3

[Kumar McMillan [:kumar]]

The attached http log will contain the specific Bango error from the query string sent to Mozilla's error URL

Comment 4

[Tom]

Not sure how we fix this one because there isn't much I can do about not receiving the SMS. Our third party confirms that it was sent, so if it wasn't received then it could only have been the network that caused this issue. 

We showed an error because of the time-out we implemented at Mozilla's request.