951819 - Incompatibility between Firefox Nightly (since 16-17 December) and Zotero

Status: RESOLVED INVALID

(Firefox :: Extension Compatibility, defect)

Description

[eloi]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20131218030217

Steps to reproduce:

Start Firefox (Nightly) with the last version of the Zotero add-on activated (4.0.17).


Actual results:

An error message pops-up (Failed to launch Zotero). If you click OK, the box pops up again without any delay (and this dozens of time).

The only ways to stop this are :
- kill firefox.exe in the Task Manager ;
- spam the "OK" button. Sometimes, the error message stops popping and you can use Firefox (e.g. to disable Zotero :-( ).

The issue appears even if all the other add-ons are disabled. I'm pretty confident the problem comes from Firefox and not Zotero (if we can say...) : it happens that the error message stops displaying (after spamming the OK button enough), and then Zotero works just fine! The problem was, in my memory, not present before about the 14th of December 2013.

I'm not sure how to give you or the Zotero team any debug informations, but I would be glad to give any help you might want if you explain me how to obtain the informations you need.


Expected results:

Firefox would start without any error message...

Comment 1

[Paul Silaghi, QA [:pauly]]

Works fine for me Zotero 4.0.17.1 on Nightly 29.0a1 (2013-12-19), Win 7 x64.

Comment 2

[Paul Silaghi, QA [:pauly]]

Try again on a new profile only with Zotero installed:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 3

[eloi]

With the exact same add-ons installed on another profile, it seems that the problem is no longer present...

Sorry for the bother!

Thanks
Eloi