Closed Bug 95495 Opened 23 years ago Closed 23 years ago

trying to print this page submits no job to print queue

Categories

(Core :: Printing: Output, defect)

Product:
Core
Component:
Printing: Output
Platform:
x86
Windows NT
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
VERIFIED WORKSFORME

People

(Reporter: mozilla.7b6g9, Assigned: dcone)

References

(
URL
)

Details

Attachments

(3 files)

requester you get when you try to print this page
1.55 KB, image/png
Details
new error requester for printing error (with Mozilla 0.9.6 backdrop)
47.96 KB, image/png
Details
same error message in more conventional trim
58.66 KB, image/png
Details 
when I try to print this page, I don't see any confirmation (e.g.,
page count), any sign of printer activity or any entry in the
print queue.  When attempting to print it to a file (using a
printer name preconfigured to print to file), I don't even get
prompted for a file name.  Also, no error indication appears.

It print just fine with Netscape 4.78

I compared this with
http://bugzilla.mozilla.org/show_bug.cgi?id=89151
and decided the symptom set was distinctly different
(although if you decide differently, well, y'all know this
stuff better than I do).
I think it is the same bug, seems to be a map quest problem.  I think what your 
seeing is that the print job is never started because the printing code never 
gets notified that the image was loaded, hence.. the print job never starts.
Marking as dupe of bug 89151. 

I think this dupe makes sense, as the page mentioned here appears to be one big
dynamically generated gif.

*** This bug has been marked as a duplicate of 89151 ***
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago
Resolution: --- → DUPLICATE
Verified Duplicate
Status: RESOLVED → VERIFIED
should work now in builds after 10/1.
(this is the original bug reporter writing)

just tried this with 0.9.5.  Still broken, but the symptoms are different.
Another image-didn't-print bug I reported WAS fixed, so I'm guessing that
marking this as a duplicate was, perhaps, premature.

Anyway, the new symptom is: instead of printing, one gets a little dialog
box titled Printer error containing the text failure and an OK button.

note that, annoyingly, one needs to register with MapBlast to see this
page.
Status: VERIFIED → UNCONFIRMED
Resolution: DUPLICATE → ---
is this a DUP of bug 101289 ?
> is this a DUP of bug 101289 ?

     I wouldn't go so far as to say it's unrelated, but I'd say the
relation is secondary.  If I read 101289 correctly, it's about error
handling.  On this one, Mozilla shouldn't be getting an error in the
first place.  As the original problem statement said, Netscape 4.78
prints this page just fine.

fails slightly differently now  in 0.9.6 (the requester says "Printing
failed for some reason.".  Also, don't know whether this helps narrow
it down or not, but the page shows up fine in print preview (and still
fails to print if a print preview is done before printing is done).

cc: rods

Rod, this is the second time I'm seeing someone mention: "Printing
failed for some reason" in a bug report.

any ideas?
The URI seems to no longer work. To reproduce this problem, I went to
http://www.mapblast.com/. I wanted to create a map. Eventually I got to this URI. 

http://www.vicinity.com/a7eleven/geoprx.hm?AD2=312+whitehorse+pike&CITY=lindenwold&STATE=nj&ZIP=&AD4=USA

Using Build ID 2001120303, the map printed correctly. Importantly, bug 89151
recently was resolved, fixed, and verified. Considering the similarity between
these bugs, I am marking this bug as a dupe of bug 89151.

*** This bug has been marked as a duplicate of 89151 ***
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago → 23 years ago
Resolution: --- → DUPLICATE
verified.
Status: RESOLVED → VERIFIED
Did you login in to Mapquest?  As 
http://bugzilla.mozilla.org/show_bug.cgi?id=95495#c5
notes, you need to register with Mapquest to see this page.

Attached .PNG shows that (b) the URI still works and
(1) printing is still broken (and, tertiarily that this is
not a duplicate of http://bugzilla.mozilla.org/show_bug.cgi?id=89151 ,
which I just retested and found to be fixed)
Status: VERIFIED → UNCONFIRMED
Resolution: DUPLICATE → ---
Andrew: Could you try this one again, taking into account comment #13? Also,
please always CC yourself on a bug when you make changes -- that way, you'll
know right away if the reporter replies or disagrees with your change :).
Does this bug reference mapblast.com or mapquest.com? The URL line indicates
this is a problem associated with mapblast.com. I am proceeding as if the bug
references mapblast.com and not mapquest.com.

This time, I registered with mapblast.com. I logged in. I got to the page in the
URL. I printed it out. No problem. In summary, worksforme Mozilla 0.9.6 Build
ID: 2001120403, Lexmark Optra Ep. 

Reporter, please delete your printer icon from the Control Panel, download a new
printer driver, install the new one, and try it again. If it still doesn't work,
try using the modern or classic skin. If it still doesn't work, try reinstalling
Mozilla. 

In any case, please tell us what happens.
that should be MapBlast, not MapQuest.  My goof.

This happens just the same with all the printers I have defined
(HP LaserJet 5/5M PostScript, AdobePSHPLaserJet5/5MPostScript
and Generic/Text Only are the drivers.  Ports are DLC, TCP and
output to file).  The printers set up by default for output to
file don't even prompt for a filename (which seems to happen
before processing).

But, what the heck, I updated my AdobePS driver and rebooted
and reinstalled Mozilla 0.9.6 and set the theme back to Modern
and the color scheme back to windows default.  You can observe
the results in the attached .PNG.  Same error message, different
glitter.

I notice you're running a more recent baselevel than I am.
I'll see if the nightly does me any better than 0.9.6.

I just tried to reproduce this with 2001120509 and ended up
putting 4 crashes in the talkback queue just trying to get
logged in to MapBlast.  Maybe I'll retry this in 0.9.7.

Just to be clear about this (since those "is the computer
turned on?" questions have to be asked): this is the only
printing problem I've noticed with 0.9.6 (other ones I used
to have with Mozilla seem to have been fixed) and I'm not
noticing printing problems with any of the other applications
I use with any of the printers I use.

We don't know anything about the people who file bug reports, and so we have to
assume the lowest common denominator in terms of experience. This must make me
sound condescending at times, and I apologize for that.

Couple of suggestions. Mozilla may have horked itself during installation. You
might have to go in as Administrator on your NT box and delete all the Mozilla
files in your program files directory or directories, keeping your profiles, of
course. Then download a fresh 0.9.6 and a fresh nightly for your reinstalls. For
the printer driver, this might be that rare circumstance where an obscure bug in
an old driver shows up, where it doesn't show up in other apps, or even on other
web pages.

Finally, this problem could be limited to Win NT. I can only test it on 98.

> This must make me sound condescending at times, and I apologize for that

     No apology needed.  I've had that job, too.  To talk to random users
is to sound condescending at times.  And even experienced users do stupid
things from time to time.  I know I have.  C'est la vie, c'est la guerre,
c'est la pomme de terre.  I didn't mean to sound grumpy.  I apologize for
that.

> delete all the Mozilla files in your program files directory or
> directories, keeping your profiles, of course.  Then download a fresh
> 0.9.6 and a fresh nightly for your reinstalls.

     Done.  Dies the same way (0.9.6 can't print the page, the nightly
talks to talkback when I tried to log in to MapBlast).

> For the printer driver, this might be that rare circumstance where
> an obscure bug in an old driver shows up, where it doesn't show up
> in other apps, or even on other web pages.

     Ayuh.  Different products exercise different code paths in other
products.  I'm with ya there.  But, as
http://bugzilla.mozilla.org/show_bug.cgi?id=95495#c17
notes, this is happening with 3 different old drivers and one new
printer driver (the fresh copy of AdobePS I just installed).  Low odds
in my book.

> Finally, this problem could be limited to Win NT. I can only test it
> on 98.

     Perhaps some white knight out there will give it a shot.

     Hey, this ain't exactly holding me up.  As noted in the first
response, I have my workaround.  I'm just trying to help y'all find a
broken spot in your code, or a broken interaction with 3rd party code
or whatever's going on.  I'm happy to apply more diagnostic measures.
I'll just tend to get whiny when somebody tries to close this one off
and I can still easily reproduce it.


Thank you. We do appreciate your help and patience. If we can fix this bug, it
makes Mozilla better.

Can anyone reproduce this bug on Windows NT or Windows XP? If so, can you say
what printer you are using? TIA.
setting status to NEW since there is obviously a problem here and reporter knows 
what he's doing.

We really need QA on NT here.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: qawanted
as I mentioned in http://bugzilla.mozilla.org/show_bug.cgi?id=95495#c19
the nightly I tried between 0.9.6 ahd 0.9.7 blew up trying to load the
page in question, so I said I'd retry it on 0.9.7.

I just did.  Same symptoms as 0.9.6 (output-to-be is visible in print
preview, but attempting to print brings up the requester that says
Printing failed for same reason).

(this is the original reporter, rpraetorius@aspenres.com)

WFM with 0.9.8
Status: NEW → RESOLVED
Closed: 23 years ago → 23 years ago
Resolution: --- → WORKSFORME
verified.
Status: RESOLVED → VERIFIED
Keywords: qawanted
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