957635 - [helix][heremap] No results found

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P2)

Description

[Beatriz Rodríguez [:brg]]

Testing build from partner B009, Here Map application can locate your position but when trying to search for any place.... there are NO results.

We had tried with the version preinstalled in the build(v1.8) and after updating Here Maps(v2.0) but the behaviour is the same.

Typing in the search field for searching for a known city: Toledo, Madrid or Alcobendas... the result is always empty: NO results.

Comparing the behaviour with a TCL device, the v1.88 is working fine and offering results to the searching operation.

Comment 1

[Wayne Chang [:wchang]]

Andy, can you suggest what Beatriz can provide here to help analysis?

Comment 2

[AndyT]

1. is there any message that says 'no results found'?
2. are the map tiles shown? (do you see the actual map with streets?)
3. please try the following query in the same browser: http://places.cit.api.here.com/places/v1/places/276u33d8-e8ea92be93e04b8b9c4ca440bd1a27a2?app_id=DemoAppId01082013GAL&app_code=AJKnXv84fjrb0KIHawS0Tg&accept=application/json   - do you get a json response back?
4. what are the results on devices that have been released already?

Comment 3

[Elisa Helton]

Could not reproduce on Helix with B007 build. Searching for locations works fine.

Helix v1.1hd Y300-F1V100R001C00B007 Platform version 18.1 Build 20131120042019

Comment 4

[lecky]

We have tested it. We found it also on B007 & B009.
And it's a probability  isuue, do not happen 100%.

Comment 5

[Beatriz Rodríguez [:brg]]

(In reply to AndyT from comment #2)
> 1. is there any message that says 'no results found'?
Yes there is a message: "No results found"
> 2. are the map tiles shown? (do you see the actual map with streets?)
Yes we can see the map.
> 3. please try the following query in the same browser:
> http://places.cit.api.here.com/places/v1/places/276u33d8-
> e8ea92be93e04b8b9c4ca440bd1a27a2?app_id=DemoAppId01082013GAL&app_code=AJKnXv8
> 4fjrb0KIHawS0Tg&accept=application/json   - do you get a json response back?
I get a blank page, all in white :-(

Comment 6

[Beatriz Rodríguez [:brg]]

(In reply to AndyT from comment #2)
> 4. what are the results on devices that have been released already?
The TCL device which is working fine, get this response: {"name":"Grand Hyatt","placeId........

AndyT, do you have helix device to test? please let me know if you need any other info to clarify this issue.

Lecky, I can reproduce it 100% :-(

Comment 7

[AndyT]

I have added Jussi Silfver, who can have a look. I don't think we have a Helix device.

Comment 8

[lecky]

hi,andy

i would like to know that if heremaps webserver will check phone's ua string

to do some verify work?

Sometimes we can search place successfully,sometimes fail.

For example,when search america,if success,we get:

MH5_42({"results":{"items":[{"position":[38.8925,-77.0246],"bbox":[-124.6746,25.1966,-70.6704,48.9816],"distance":12170622,"title":"United States of America","category":{"id":"administrative-region","title":"Administrative Region","href":"http://places.api.here.com/places/v1/categories/places/administrative-region?app_id=eb0f0f6471f1e36cb933ba8f5b5cbc0d&app_code=MJZPYlJ-9s8evJMvD2Lf3g","type":"urn:nlp-types:category"},"icon":"http://download.vcdn.nokia.com/p/d/places2/icons/categories/06.icon","vicinity":"USA","having":[],"type":"urn:nlp-types:place","href":"http://places.api.here.com/places/v1/places/loc-dmVyc2lvbj0xO3RpdGxlPVVuaXRlZCtTdGF0ZXMrb2YrQW1lcmljYTtsYXQ9MzguODkyNTtsb249LTc3LjAyNDY7Y291bnRyeT1VU0E7Y2F0ZWdvcnlJZD1hZG1pbmlzdHJhdGl2ZS1yZWdpb247c291cmNlU3lzdGVtPWludGVybmFs;context=Zmxvdy1pZD0wZDBjYzc0MS1mM2FjLTU5MmEtOTZhYi1hYzNkZDRkMjdlZTRfMTM4OTcwMDk2MzkyNF8wXzgxNSZiYm94PS0xMjQuNjc0NiUyQzI1LjE5NjYlMkMtNzAuNjcwNCUyQzQ4Ljk4MTYmcmFuaz0w?app_id=eb0f0f6471f1e36cb933ba8f5b5cbc0d&app_code=MJZPYlJ-9s8evJMvD2Lf3g","id":"loc-dmVyc2lvbj0xO3RpdGxlPVVuaXRlZCtTdGF0ZXMrb2YrQW1lcmljYTtsYXQ9MzguODkyNTtsb249LTc3LjAyNDY7Y291bnRyeT1VU0E7Y2F0ZWdvcnlJZD1hZG1pbmlzdHJhdGl2ZS1yZWdpb247c291cmNlU3lzdGVtPWludGVybmFs"},{"position":[-1.43998,-80.49703],"bbox":[-80.56959,-1.49004,-80.44646,-1.39513],"distance":16388549,"title":"Am茅rica","category":{"id":"city-town-village","title":"City, Town or Village","href":"http://places.api.here.com/places/v1/categories/places/city-town-village?app_id=eb0f0f6471f1e36cb933ba8f5b5cbc0d&app_code=MJZPYlJ-9s8evJMvD2Lf3g","type":"urn:nlp-types:category"},"icon":"http://download.vcdn.nokia.com/p/d/places2/icons/categories/35.icon","vicinity":"Jipijapa\nEcuador","having":[],"type":"urn:nlp-types:place","href":"http://places.api.here.com/places/v1/places/loc-dmVyc2lvbj0xO3RpdGxlPUFtJUMzJUE5cmljYTtsYXQ9LTEuNDM5OTg7bG9uPS04MC40OTcwMztjaXR5PUppcGlqYXBhO2NvdW50cnk9RUNVO2Rpc3RyaWN0PUFtJUMzJUE5cmljYTtzdGF0ZT1NYW5hYiVDMyVBRDtjYXRlZ29yeUlkPWNpdHktdG93bi12aWxsYWdlO3NvdXJjZVN5c3RlbT1pbnRlcm5hbA;context=Zmxvdy1pZD0wZDBjYzc0MS1mM2FjLTU5MmEtOTZhYi1hYzNkZDRkMjdlZTRfMTM4OTcwMDk2MzkyNF8wXzgxNSZiYm94PS04MC41Njk1OSUyQy0xLjQ5MDA0JTJDLTgwLjQ0NjQ2JTJDLTEuMzk1MTMmcmFuaz0x?app_id=eb0f0f6471f1e36cb933ba8f5b5cbc0d&app_code=MJZPYlJ-9s8evJMvD2Lf3g","id":"loc-dmVyc2lvbj0xO3RpdGxlPUFtJUMzJUE5cmljYTtsYXQ9LTEuNDM5OTg7bG9uPS04MC40OTcwMztjaXR5PUppcGlqYXBhO2NvdW50cnk9RUNVO2Rpc3RyaWN0PUFtJUMzJUE5cmljYTtzdGF0ZT1NYW5hYiVDMyVBRDtjYXRlZ29yeUlkPWNpdHktdG93bi12aWxsYWdlO3NvdXJjZVN5c3RlbT1pbnRlcm5hbA"}]},"search":{"context":{"location":{"position":[31.119811,113.95434],"address":{"text":"Xiaogan Xiaonan District\nChina","district":"Xiaonan District","city":"Xiaogan","stateCode":"Hubei","country":"China","countryCode":"CHN"}},"type":"urn:nlp-types:place","href":"http://places.api.here.com/places/v1/places/loc-dmVyc2lvbj0xO3RpdGxlPVhpYW9uYW4rRGlzdHJpY3Q7bGF0PTMxLjExOTgxMTA0NzU3NjIwMztsb249MTEzLjk1NDMzOTk5NTk4MDI2O2NpdHk9WGlhb2dhbjtjb3VudHJ5PUNITjtkaXN0cmljdD1YaWFvbmFuK0Rpc3RyaWN0O3N0YXRlQ29kZT1IdWJlaTtjYXRlZ29yeUlkPWNpdHktdG93bi12aWxsYWdlO3NvdXJjZVN5c3RlbT1pbnRlcm5hbA;context=Zmxvdy1pZD0wZDBjYzc0MS1mM2FjLTU5MmEtOTZhYi1hYzNkZDRkMjdlZTRfMTM4OTcwMDk2MzkyNF8wXzgxNQ?app_id=eb0f0f6471f1e36cb933ba8f5b5cbc0d&app_code=MJZPYlJ-9s8evJMvD2Lf3g"}}});


it should be the json response that you mentioned,

when search fail,we get:

MH5_8({"status":400,"message":"Geolocation header is incorrectly formatted: requirement failed: Negative uncertainty is not valid"});

please check these info,and give some advise.

Thanks

Comment 9

[Beatriz Rodríguez [:brg]]

Tested with B11 version, the search function is still not working. Andy any update from your side?

Comment 10

[lecky]

hi,andy

we find that we will report the location info when search places,such as the following:

&geolocation=geo:30.478145219399096,114.39635530114175;u=-0.4609401226043701

the u means uncertainty,it is negative because of wifi positioning is not accurate,

so can you handle this issue in server side? just ignore the geolocation uncertainty will fix the issue.

Comment 11

[Beatriz Rodríguez [:brg]]

Andy, any update?

Comment 12

[[e-mail]]

Hello all,

Sorry for the late reply. We are chasing this down on our side with the info from this bug.
Our possibilities are quite limited as we do not have a Helix device we could reproduce this.

I'll post any progress we get here.

- Jussi -

Comment 13

[lecky]

(In reply to [e-mail] from comment #12)
> Hello all,

Sorry for the late reply. We are chasing this down on our side
> with the info from this bug.
Our possibilities are quite limited as we do
> not have a Helix device we could reproduce this.

I'll post any progress we
> get here.

- Jussi -



Hi Jussi:
Thank you very much for reply.
Could you tell us when you will complete the modification? We can start test it as soon as possible.

Comment 14

[Beatriz Rodríguez [:brg]]

Using a newer build from the partner(B16). Now the search functionality is working fine, I can see search results.
Can Nokia confirm if they are the responsible for the fix? if you do not answer in somedays, I will close the issue as WFM.

Comment 15

[Nicole Fong]

What's the status?  Has Nokia confirmed?

Comment 16

[[e-mail]]

Hello,

Unfortunately we have no devices to verify this bug. Due to this reason we can not go forward on this.

- Jussi -

Comment 17

[Beatriz Rodríguez [:brg]]

Thanks Jussi for your answer. I thought you were responsible for making it work, but as you cannot confirm... I am closing the bug as WFM in B016 build from vendor. If you feel different, please change the status of the bug.