957862 - The page button at the bottom of the Mozilla support page doesn't function

Status: RESOLVED WONTFIX

(support.mozilla.org :: Mobile, task, P3)

Description

[KTucker [:KTucker][Inactive 3/4/2016]]

Attachment: Pagebutton.png

Description:
If the user performs a search on the Mozilla Support page, they will notice a page button at the bottom of the screen that is between the newer and older buttons. This button looks like it has a drop down on it but it doesn't do anything when tapped. On Android, the button shows that it registers a touch event when the user taps on it but doesn't do anything either.

Repro Steps:
1)  Updated Buri to Build ID: 20140106004001
2)  Tap on the "Settings" icon.
3)  Scroll down and tap on "Help".
4)  Tap on "User guide".
5)  Tap on the "Drawer" on the support page. 
6)  Perform a search for the term "Browser" on the support page. 
7)  Scroll down to the bottom of the results and tap on the "Page 1" button.

Actual:
The page button at the bottom of the Mozilla Support page doesn't do anything when tapped by the user.

Expected:
A drop down appears and the user is able to jump between pages. 

Environmental Variables
Device: Buri v 1.3.0 Mozilla RIL
Build ID: 20140106004001
Gecko: http://hg.mozilla.org/releases/mozilla-aurora/rev/a43cb4b322d3
Gaia: 35a60b82f8cf2d759939a350e2dadbb9d8b2f5dc
Platform Version: 28.0a2

Notes:
Repro frequency: 100%
See attached: screenshot, logcat

Comment 1

[KTucker [:KTucker][Inactive 3/4/2016]]

This issue also occurs on the Buri v 1.2.0 Mozilla RIL

Environmental Variables
Device: Buri v 1.2.0 Mozilla RIL
Build ID: 20140106004001
Gecko: http://hg.mozilla.org/releases/mozilla-b2g26_v1_2/rev/d552c08a72d0
Gaia: 8441587c3b352e052fee07665c21fd192540f19f
Platform Version: 26.0

The page button doesn't do anything when tapped by the user.

Comment 2

[Jason Smith [:jsmith]]

What happens on 1.1?

Comment 3

[Roland Kunkel [:RolandK]]

(In reply to Jason Smith [:jsmith] from comment #2)
> What happens on 1.1?

Following the STR provided for the latest v1.1 build, when the user searches for Browser they are brought to the Desktop version of the help page. The page navigation at the bottom of the page perform as expected.

Buri v1.1
Environmental Variables:
Device: Buri 1.1 MOZ
BuildID: 20140107041207
Gaia: 6ff3a607f873320d00cb036fa76117f6fadd010f
Gecko: 66c4a3131c39
Version: 18.0
Firmware Version: 20131115

Comment 4

[Jason Smith [:jsmith]]

Are you sure? The site should be the same here on 1.1 vs. 1.3. Can you check again against the STR you had in comment 0?

Comment 5

[Roland Kunkel [:RolandK]]

(In reply to Jason Smith [:jsmith] from comment #4)
> Are you sure? The site should be the same here on 1.1 vs. 1.3. Can you check
> again against the STR you had in comment 0?

After re-flashing my device I was able to reproduce the issue as described in comment 0.

Comment 6

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Reproduced on my ZTE Open.. Moving to appropriate Mobile Component which is for the mobile site of sumo.

Comment 7

[Kadir Topal [:atopal]]

In addition to the issue mentioned here, the buttons left and right to the page button say "older" and "newer". Instead they should say "Previous" and "Next" as on the desktop version.

Comment 8

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Surprisingly, I'm able to reproduce this on my iOS device.
2 problems: we have 2 places to search. The STR for this: 
1. open sidebar 
2. search at the top of sidebar
3. scroll down to find the mistakes 

meanwhile we already have a search field available beside the menu bar. Perhaps we should remove the sidebar search?

Comment 9

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/