95992 - crash during startup

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Hans Schleichert]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:0.9) Gecko/20010505
BuildID:    20010801

OS: Windows NT 4.0 German SP5
User has admin priviliges
All directories writeable

Mozilla 0.9.3 created an icon titles "Mozilla" on my All Users desktop. This is
a link file pointing to "D:\Programme\Mozilla.org\Mozilla_0.9.3\mozilla.exe"
which is the correct EXE location. When I double-click this icon, Mozilla starts
but soon Windows reports an error in a dialog box titled "OleMainThreadWndName:
mozilla.exe - Fehler in Anwendung" The latter means "error in application". The
message is: instruction in 0x603637e4 cannot read memory location 0x00000000.

Reproducible: Always
Steps to Reproduce:
1. install Mozilla 0.9.3, following exactly the on-screen instructions
Note: Mozilla 0.9 was installed on this system but in a different directory
2. reboot the PC several times, then double-click the desktop icon
3.

Actual Results:  Windows error message as described above. Then Quality Feedback
Agent opened, gathered info, queued report but couldn't connect to
talmback.netscape.com/spiral-bin/Collector.dll (at least that's what it
pretended to try). Several retries didn't work either.

Expected Results:  should've started in the first place...

stack trace as produced by the debugger:
GKLAYOUT! 603637e4()
GKLAYOUT! 60368c7a()
GKCONTENT! 601ec32a()
GKLAYOUT! 6033d338()
GKCONTENT! 6021c658()
GKCONTENT! 6021b8aa()
GKPARSER! 60418e1c()
GKPARSER! 60419733()
GKPARSER! 60418717()
GKPARSER! 6041815c()
GKPARSER! 604252a6()
GKPARSER! 604250b5()
GKPARSER! 60425e8f()
URILDR! 60b75185()
NECKO! 607e8ad2()
NECKO! 607edd4a()
XPCOM! 60f2b8e8()

Comment 1

[Matthias Versen [:Matti]]

Reporter: 
Have you installed 0.9.3 in a fresh directory ?
If yes: run "mozilla -profilemanager" and create a new profile.
That should fix your Problem.

If you have installed a custom Theme you can try to repair your old profile if you
delete all files in "Profile-Dir\Chrome" (You will loose all additional Themes
and all language packs). 
If that doesn't work, delete "Profile-Dir\localstore.rdf"

Comment 2

[Hans Schleichert]

Mozilla 0.9.3 was installed into a new directory.
Running "mozilla -profilemanager" as suggested made the Mozilla startup screen
stay on the desktop forever.
No Custom Themes were installed.

I could fix the problem: Uninstall 0.9.3, install again. This time I left the
install checkbox "use quick launch..." unchecked.