971931 - [OPEN C_1.3] [Contacts] Cannot see buttons when trying to import Google contacts

Status: RESOLVED DUPLICATE of bug 980635

(Web Compatibility :: Site Reports, defect)

Description

[Marcia Knous [:marcia]]

Attachment: 2014-02-12-11-59-27.png

Open C while running with the latest base image and:

Gaia      bf79fe1fbc59838c13899dd39748875ee4086ec3
Gecko     b71e4b8dbfa4dc028dd5a137d1d521b8fa4d510a
BuildID   20140210112447
Version   28.0
ro.build.version.incremental=eng.duanxiaodong.20140129.175912
ro.build.date=Wed Jan 29 17:59:23 CST 2014 

STR:
1. Open the contacts app and try to import contacts
2. Receive the attached screenshot

Comment 1

[Jose Manuel Cantera]

Unfortunately we cannot do anything is a Google issue

Comment 2

[Ralph Daub [:rdaub]]

I am also able to replicate this issue on the ZTE Open C and on the Keon v1.3 (screenshot1). 

ZTE Open (Ebay) and LG Fireweb v1.1 were not affected by this issue (no confirmation page) so there is definitely something different happening.

I understand that we are not able to fix Google’s bugs, but do we know any contacts at Google who may be able to help fixing this issue? 

The “Import Contacts” feature is part of the First Time Use Experience, and every user that chooses to import Google contacts will encounter this issue on this device. This is not how we would like their First Run experience to be - I believe this will have enough visibility to warrant a discussion how we can push to resolve this.

This bug makes the confirmation screen look confusing, having only a “Cancel” button to press. Dragging the screen to the left reveals the “Accept” button (screenshot2) but the average first-time smartphone user would not think of that. Tapping the “Cancel” button instead, sends the user to a blank screen.

It seems like a simple visual glitch on the CSS code?

Please let me know if there is anything I can do to help.

Thanks!!
- Ralph

Comment 3

[Ralph Daub [:rdaub]]

Attachment: screenshot1.png

Screenshot1 - Confirmation page with "Accept" button hidden

Comment 4

[Ralph Daub [:rdaub]]

Attachment: screenshot2.png

Screenshot2 - Confirmation page with "Accept" button showing after dragging the screen to the side.

Comment 5

[chris hofmann]

Karl, do you have any contacts over at google that could help slide the "accept" button over into the visable space on firefox phones.   I'm pretty sure that lots of people might be giving up on importing contacts from gmail on firefox phones since the only button they see is "cancel",  if they don't bother to scroll on the set up screen.   makes sense to scroll on webpages, but not on something that appears more like a setup application.

Comment 6

[bhavana bajaj [:bajaj]]

(In reply to chris hofmann from comment #5)
> Karl, do you have any contacts over at google that could help slide the
> "accept" button over into the visable space on firefox phones.   I'm pretty
> sure that lots of people might be giving up on importing contacts from gmail
> on firefox phones since the only button they see is "cancel",  if they don't
> bother to scroll on the set up screen.   makes sense to scroll on webpages,
> but not on something that appears more like a setup application.

NI'ing Karl here to see if he can help escalate.

Comment 7

[Karl Dubost💡 :karlcow]

Marcia, Chris,

Do you know if the user agent when the app is contacting https://accounts.google.com/ is the usual
"Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0"?

Comment 8

[Karl Dubost💡 :karlcow]

OK after digging a bit, this is a duplicate.