97202 - Send Message Error when sending mail after installing with cleaned profiles

Status: VERIFIED WONTFIX

(MailNews Core :: Networking: SMTP, defect)

Description

[K'Trina Medina]

Receiving "Send Message Error" when sending mail after installing today's builds
with cleaned profiles. I will attach a screen shot of this error message.

All platforms/trunk builds: 
Win 2001082706, Mac 2001082708, Linux 2001082703

Steps to reproduce:
- Clean your profiles
- Install today's trunk build
- Go through Activation steps
- Launch
- Compose mail, send and error message will appear

Reproducibility: Always

Comment 1

[K'Trina Medina]

Attachment: Send Error Message

Comment 2

[Scott MacGregor]

K'Trina, can you go to: 
Edit / Mail News Account Settings
then click on Outgoing SMTP server.

Under the heading:
"Use secure connection (SSL):" does it say Never or When Available? If the
later, does setting it to Never make it work for you?

Comment 3

[K'Trina Medina]

"Use secure connection (SSL):" is already set to Never. 

Strange. I figured out a couple work arounds. Clean your profiles then install
an older build, or you can cancel out of Activation with today's builds.

Comment 4

[K'Trina Medina]

ccing Bhuvan and Todd in case this is an Activation related issue

Comment 5

[K'Trina Medina]

I created a new account in Activation with today's trunk builds (instead of 
activating an existing account) and it gave me the same error message when 
sending mail. Blocker?

Comment 6

[Scott MacGregor]

K'trina, are you sending email over an activated webmail or aol mail account? Or
are you trying to send mail through say dredd, or nsmail-1?

Comment 7

[K'Trina Medina]

I'm sending email over my Netscape mail account and I sent it through judge (my 
migrated default server) and originally I even tried nsmail-1 and nsmail-2 to 
make sure it wasn't a server problem on judge. 

Comment 8

[K'Trina Medina]

ccing varada (per bhuvan)

Comment 9

[racham]

It will be useful to know about the other conditions that can lead to this error
message (besides the server is down) when user sends a message.  Varada might 
be aware of such cases.

Comment 10

[Karen Huang]

Which account you activating? it's a webmail account or nsmail-1 account?

Comment 11

[Karen Huang]

Or are you trying to use the webmail account and use other SMTP server 
(e.g. nsmail-1)?
Can you describe more clear from your account setting info and your SMTP info?

Comment 12

[K'Trina Medina]

It's a Netcenter Webmail account (netscape.net), but we were sending mail from 
our netscape.com accounts. I didn't try to send mail from my netscape.net 
account though. I'll give that a shot as well. 

Comment 13

[Grace Bush]

I am seeing this problem as well with nsmail-2 as both IMAP and SMTP server in 
my [e-mail] account.  If I activate this profile, I cannot use mail, 
which limits what testing we can do with Profiles/Activation etc.

changing severity to critical
K'Trina - should we nominate for nsBranch?

Comment 14

[Grace Bush]

Scott, 

This bug is an annoyance for Installation/Profile/Activation testing.  We cannot 
use the product if we Activate which we obviously must do. 
Nominating - would like to mark blocker but there is a workaround for us- we 
can create another unactivated profile- 'the major annoyance'

Comment 15

[K'Trina Medina]

There is no doubt that new customers will go through the Activation process and 
existing customers will enter existing account information. In both cases they 
will not be able to send mail. I agree, this is a blocker.

Comment 16

[Scott MacGregor]

this is a dup of another bug we are working on in bugscape that was filed by
someone in netcenter. We need to dup this and move it into bugscape. 

Comment 17

[K'Trina Medina]

This is a dupe of bugscape bug 9178. I could not find the bug that was filed by
 someone in netcenter. 

Comment 18

[K'Trina Medina]

See http://bugscape/show_bug.cgi?id=9178 
(disregard link on my previous comment)

Comment 19

[Scott MacGregor]

bugscape Bug #9264 is the one i was referring to. Marking this as won't fix so
we can continue the discussion in 9264. If after reading that bug you think it's
a separate issue, let me know and we'll start again!

Comment 20

[K'Trina Medina]

Verified. Bugscape bug 9264 is not a separate issue.  

Comment 21

[Karen Huang]

As I mentioned, something is missing during the migration and
activation process.
The SMTP2 never get created from this scenario.

user_pref("mail.smtpserver.smtp2.hostname", "smtp.netscape.net");
user_pref("mail.smtpserver.smtp2.redirector_type", "netscape");
user_pref("mail.smtpserver.smtp2.username", "karenlh1125");
user_pref("mail.smtpservers", "smtp1,smtp2");

Bug 9264 actually is dup of bug 9178.
Let's keep one bug (bug 9178) for tracking this problem.....

Comment 22

[Karen Huang]

I mean bugscape 9178.
http://bugscape.mcom.com/show_bug.cgi?id=9178