973776 - Memory leak in Firefox 27.0.1 on Mac when minimized to dock

Reporter

Description

•

10 years ago

Attached file memory details — Details

We are developing an ajax based application which shows a tree and table control and  both the controls are reloaded after certain time. 

This application was working fine till Version 20. From next versions memory leak is started. The memory usage is starting from 120 MB and reaching to 1.5 GB in 12 hrs.


Trouble shooting information
------------------------------------
------------------------------------

Application Basics
------------------

Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Firebug
Version: 1.12.6
Enabled: true
ID: firebug@software.joehewitt.com

Name: Html Validator
Version: 0.9.5.8
Enabled: true
ID: {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}

Name: Java Quick Starter
Version: 1.0
Enabled: true
ID: jqs@sun.com

Name: Proxy Selector
Version: 1.30
Enabled: true
ID: proxyselector@mozilla.org

Name: TabRenamizer
Version: 0.9.7
Enabled: true
ID: {792BDDFE-2E7C-42ed-B18D-18154D2761BD}

Important Modified Preferences
------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.casesensitive: 1
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 0
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.places.importBookmarksHTML: false
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1392627350
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.java: 2
print.printer_PDF-XChange_4.0.print_bgcolor: false
print.printer_PDF-XChange_4.0.print_bgimages: false
print.printer_PDF-XChange_4.0.print_colorspace:
print.printer_PDF-XChange_4.0.print_command:
print.printer_PDF-XChange_4.0.print_downloadfonts: false
print.printer_PDF-XChange_4.0.print_duplex: 0
print.printer_PDF-XChange_4.0.print_edge_bottom: 0
print.printer_PDF-XChange_4.0.print_edge_left: 0
print.printer_PDF-XChange_4.0.print_edge_right: 0
print.printer_PDF-XChange_4.0.print_edge_top: 0
print.printer_PDF-XChange_4.0.print_evenpages: true
print.printer_PDF-XChange_4.0.print_footercenter:
print.printer_PDF-XChange_4.0.print_footerleft: &PT
print.printer_PDF-XChange_4.0.print_footerright: &D
print.printer_PDF-XChange_4.0.print_headercenter:
print.printer_PDF-XChange_4.0.print_headerleft: &T
print.printer_PDF-XChange_4.0.print_headerright: &U
print.printer_PDF-XChange_4.0.print_in_color: true
print.printer_PDF-XChange_4.0.print_margin_bottom: 0.5
print.printer_PDF-XChange_4.0.print_margin_left: 0.5
print.printer_PDF-XChange_4.0.print_margin_right: 0.5
print.printer_PDF-XChange_4.0.print_margin_top: 0.5
print.printer_PDF-XChange_4.0.print_oddpages: true
print.printer_PDF-XChange_4.0.print_orientation: 0
print.printer_PDF-XChange_4.0.print_page_delay: 50
print.printer_PDF-XChange_4.0.print_paper_data: 9
print.printer_PDF-XChange_4.0.print_paper_height: 11.00
print.printer_PDF-XChange_4.0.print_paper_name:
print.printer_PDF-XChange_4.0.print_paper_size_type: 0
print.printer_PDF-XChange_4.0.print_paper_size_unit: 1
print.printer_PDF-XChange_4.0.print_paper_width: 8.50
print.printer_PDF-XChange_4.0.print_plex_name:
print.printer_PDF-XChange_4.0.print_resolution: 0
print.printer_PDF-XChange_4.0.print_resolution_name:
print.printer_PDF-XChange_4.0.print_reversed: false
print.printer_PDF-XChange_4.0.print_scaling: 1.00
print.printer_PDF-XChange_4.0.print_shrink_to_fit: true
print.printer_PDF-XChange_4.0.print_to_file: false
print.printer_PDF-XChange_4.0.print_unwriteable_margin_bottom: 0
print.printer_PDF-XChange_4.0.print_unwriteable_margin_left: 0
print.printer_PDF-XChange_4.0.print_unwriteable_margin_right: 0
print.printer_PDF-XChange_4.0.print_unwriteable_margin_top: 0
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1391160095

Graphics
--------

Adapter Description: AMD RADEON HD 6350
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 512
Device ID: 0x68f9
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7601.18245)
Driver Date: 11-16-2010
Driver Version: 8.783.2.2000
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD RADEON HD 6350 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2

NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC

NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC

NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC

NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4

:Gijs (he/him)

Comment 1

•

10 years ago

Can you link to the test application? Without more information, it isn't possible for people to investigate the leak further.

Flags: needinfo?(raghu.kuchi)

Baris

Comment 2

•

10 years ago

I'm a user of firefox 27.0.1 
Operating system: OsX 10.9.1 
Hardware: Retina Macbook with 16 Gb of ram
Plugins: Block site plus 1.1, Down them all 2.0.6, FoxyProxy basic 3.2.4, Karma blocker 0.4.8, lightbeam 1.08, self destructing cookies 0.4.3

Open tabs: Grooveshark and my personal wiki 

I see that firefox periodically asks for >8 gb of memory! This is a huge dealbreaker for me.

Baris

Comment 3

•

10 years ago

Attached image Memory requirements with only two tabs open, for the record, other browsers require almost an order of magnitude less memory for the same task — Details

tingo

Comment 4

•

10 years ago

I POSTED THE REPORT BELOW AT https://support.mozilla.org/en-US/questions/987015?
IT WAS SUGGESTED TO ME THAT I POST IT HERE:

For my work I use FF under OSX 10.6. I have another, older machine with OSX 10.7 Lion installed running around the clock in my living quarters. I use FF on it for trivial operations such as checking the weather report, quick searches etc. I also always test new versions on it before installing it on my work machines, so as not to risk any workflow problems.

Soon after installing FF 27.0 I was very surprised to find that the machine running Lion was almost frozen, with 500Mb of free space left instead of the usual 45-50Gb. After some research, I figured that in the course of a few hours the swap files had multiplied to death — something I never, ever had experienced earlier.

At first I thought that this was the result of installing several plugin updates (Java, Flash and Silverlight) at the same time as the FF update. But a couple of days later, the same thing began to happen again. Having left the window of the folder containing the swap files open in the Finder, I could not only see that they had multiplied, but I could also watch them disappear one by one after quitting Firefox.

Installing FF 27.0.1 did not resolve this issue. But since going back to FF 26, the swap files have been staying put. I'll try again with 28, but until then I'm not going to run 27 on my work machines.

I don't quite know how to get in touch with the developpers, so if anyone is there watching, please forward this to them.

ADDITION: I have ≈ 24 Pin Tabs open continuously. But as sais, this never affected FF before this last version.

Baris

Comment 5

•

10 years ago

For me it is the Grooveshark website! I didn't see the surge for almost half a day when it is not open. 

Repeat, this is just with that version, never happened before.

tingo

Comment 6

•

10 years ago

Never had Grooveshark open on that machine. But I see that Grooveshark uses Flash. Could the last update of the Flash plugin, or rather its interaction with version 27.x of FF, be the culprit? I'm not a programmer. so it's really an open question...

jpabel

Comment 7

•

10 years ago

I POSTED THE REPORT BELOW AT https://support.mozilla.org/en-US/questions/987143
IT WAS SUGGESTED TO ME THAT I POST IT HERE:


Here is what I know about this problem:

- Two different Macs (10.8.x, 10.9.x) with 32 GB RAM ran out of system swap due to the size of the Firefox process growing to over 20 GB, and both machines had virtually idle CPUs with no Firefox usage whatsoever - they were unattended
- It occurred immediately after upgrading from Firefox 26 to 27.0.1
- The set of pages, tabs, windows was the same before and after upgrading
- There does not seem to be a single identifiable URL that causes the problem, but opening a window with this URL and then iconifying it causes memory to be leaked at a substantial rate (at least on one OS X 10.8.5 machine)
 - http://msdn.microsoft.com/en-us/magazine/cc163744.aspx
- I normally have ~25 tabs distributed across ~8 windows, all of which but one are iconified
- Memory is consumed at the staggering rate of ~1 GB/hour while the offensive window is iconified
- Memory is not leaked per-se - about:memory confirms that heap-unclassified memory is growing rapidly, but as soon as the offending window is opened and no longer iconified, the memory usage immediately drops back to the normal ~1 GB or so
  - this is also verifiable in Activity Monitor.app, etc
- The problem occurs in safe mode, but regardless the only plugins installed are Shockwave Flash, QuickTime, and Java Applet
- I have killed Firefox repeatedly and can recreate the same memory usage pattern
- I have at least one Mac, however, on which trying to reproduce this does nothing
- I've already spent hours trying to determine even the initial cause of this

tingo

Comment 8

•

10 years ago

@jpabel: much more detailed, matches pretty accurately my own "symptoms". Except that mine were under 10.7.5.

Uri Okrent

Comment 9

•

10 years ago

I noticed the same symptoms as @jpabel starting with 27.0.1.  After I minimize my firefox window, memory usage starts going up tremendously.  Once I restore the window (if there is enough swap space left to do so -- it usually takes a while for it to swap back in), after it finally restores, memory usage drops to a normal amount.  I am on OS X 10.6.8.

bauermusic

Comment 10

•

10 years ago

Had something similar, reported here:
https://bugzilla.mozilla.org/show_bug.cgi?id=975945

For me, when opening a new tab, it was something with the 'tab page' thumbs that shot the RAM to the max, totally freezing my Mac, (something I thought was not even possible).

Had Activity Monitor open, and the minute I open the tab page, memory jumps from 200MB or so to 1.6GB in 5 seconds. After opening a new tab, I have but a few seconds before my Mac becomes completely unresponsive, to the point of mouse freeze(!), to quit FF. The HD also start working endlessly during that time. 

Cleaning history, closing the Tab Page Preview (the thumbs) or disabling tap page altogether, prevents this from happening. So it's something to do with the 'Tab Page'.

(Running OS X 10.8.5, FF 27.0.1)

Uri Okrent

Comment 11

•

10 years ago

@bauermusic, that's not the case for me.  The new tab page doesn't cause my memory usage to spike.  It is specifically iconifying the application (like @jpabel mentioned) that does it for me.  If I leave the application open on the desktop, it doesn't happen either.

tingo

Comment 12

•

10 years ago

Update to my earlier report: I've had FF 26 running for 9 days straight after downgrading from 27.0.1, and there are still only three swap files in the /vm folder. The last of these has a time stamp of three days ago. So the leak does not appear to be related to the plugins, as I have not downgraded these.

To the last two posters: I don't use the Tab Page, nor do I iconify FF. The application was open "on the desktop" when the leaks happened.

I hope that someone is reading this and that the issue will be fixed by the time 28 comes out.

sandy

Comment 13

•

10 years ago

I have been experiencing similar memory symptoms since upgrading to 27.0.1.  Just today, I opened task manager and saw for 5 tabs, I had firefox taking more than 1GB, related plugins for a Netflix tab around 500MB.  On previous versions, I would barely top out at 3-400MB total for running more tabs and Netflix or other streaming content.

dan

Comment 14

•

10 years ago

Windows XPsp3 - P4 2G of ram, Firefox 27.01. Woah! Upgraded from v. 20, When Firebug 1.13.0a9 (or earlier version) submenu has "Enable all panels" activated, even with only Console panel open, whenever a DATA URI is dynamically updated, my application takes forever to respond to GUI navigation, and slows down to a grinding halt! Never had this issue in Firefox 20 with Firebug installed. I have to close Firefox and restart it to get my app to function normally again. Not sure if Firebug issue or Firefox prob.

yinonzadok

Comment 15

•

10 years ago

Im using Lubuntu 13.10 , Firefox 27.0.1, 6 tabs opened (4 about the problem, 2 For my use- YouTube and Facebook).

Virtual Memory:
920 MB

RSS (What is RSS? ):
440 MB

Data (Trubleshoting) Sorry for Hebrew-עברית, Guess most םof you cant read (: . Can I make an English Version? :
מידע יישום בסיסי
----------------

שם: Firefox
גרסה: 27.0.1
סוכן משתמש: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

הרחבות
------

שם: Adblock Plus
גרסה: 2.5.1
מאופשר: true
מזהה: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

שם: Flash-Aid
גרסה: 2.2.3
מאופשר: true
מזהה: flashaid@lovinglinux.megabyet.net

שם: Ubuntu Firefox Modifications
גרסה: 2.8
מאופשר: true
מזהה: ubufox@ubuntu.com

העדפות חשובות ששונו
-------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140218140052
browser.startup.homepage_override.buildID: 20140218140052
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
gfx.blacklist.direct2d: 4
gfx.blacklist.layers.direct3d10: 4
gfx.blacklist.layers.direct3d10-1: 4
gfx.blacklist.layers.direct3d9: 4
gfx.blacklist.layers.opengl: 4
gfx.blacklist.stagefright: 4
gfx.blacklist.webgl.angle: 4
gfx.blacklist.webgl.msaa: 4
gfx.blacklist.webgl.opengl: 4
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1393449403
places.history.expiration.transient_current_max_pages: 26271
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1393449403

גרפיקה
------

windowLayerManagerRemote: false
גרסת מנהל ההתקן: 1.3 Mesa 9.2.1
חלונות עם האצה גרפית: 0/1 Basic חסום עבור הכרטיס הגרפי שלך עקב בעיות לא פתורות במנהל ההתקן.
מזהה התקן: Mesa DRI R200 (RV280 5960) x86/MMX/SSE2 TCL DRI2
מזהה יצרן: Tungsten Graphics, Inc.
מנוע תצוגת WebGL: חסום עבור הכרטיס הגרפי שלך עקב בעיות לא פתורות במנהל ההתקן.
תיאור מתאם: Tungsten Graphics, Inc. -- Mesa DRI R200 (RV280 5960) x86/MMX/SSE2 TCL DRI2
AzureCanvasBackend: cairo
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

JavaScript
----------

איסוף זבל מצטבר: true

נגישות
------

מופעל: false
מניעת נגישות: 0

גרסאות ספריה
------------

NSPR
גרסת מינימום מצופה: 4.10.2
גרסה שבשימוש: 4.10.2

NSS
גרסת מינימום מצופה: 3.15.4 Basic ECC
גרסה שבשימוש: 3.15.4 Basic ECC

NSSSMIME
גרסת מינימום מצופה: 3.15.4 Basic ECC
גרסה שבשימוש: 3.15.4 Basic ECC

NSSSSL
גרסת מינימום מצופה: 3.15.4 Basic ECC
גרסה שבשימוש: 3.15.4 Basic ECC

NSSUTIL
גרסת מינימום מצופה: 3.15.4
גרסה שבשימוש: 3.15.4

ldemay

Comment 16

•

10 years ago

Same issu on Mac OS 10.8.5, Firefox 27.0.1

In the "about:memory" heap-unclassified is growing rapidly 

Main Process
Explicit Allocations
1,507,774,639 B (100.0%) -- explicit
├──1,176,324,525 B (78.02%) ── heap-unclassified

Debug info (in french sory):

Paramètres de base de l'application
-----------------------------------

Nom: Firefox
Version: 27.0.1
Agent utilisateur: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:27.0) Gecko/20100101 Firefox/27.0

Rapports de plantage des 3 derniers jours
-----------------------------------------

Tous les rapports de plantage

Extensions
----------

Nom: Adblock Plus
Version: 2.5.1
Activée: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Nom: Delicious Bookmarks
Version: 2.3.4
Activée: true
ID: {2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}

Nom: Détection de dispositifs Logitech
Version: 1.23.0.5
Activée: true
ID: DeviceDetection@logitech.com

Nom: Dictionnaire français «Classique &amp; Réforme 1990»
Version: 4.3
Activée: true
ID: fr-classique-reforme1990@dictionaries.addons.mozilla.org

Nom: Dictionnaire français «Classique»
Version: 4.3
Activée: true
ID: fr-classique@dictionaries.addons.mozilla.org

Nom: Dictionnaire français «Moderne»
Version: 4.3
Activée: true
ID: fr-moderne@dictionaries.addons.mozilla.org

Nom: Dictionnaire français «Réforme 1990»
Version: 4.3
Activée: true
ID: fr-reforme1990@dictionaries.addons.mozilla.org

Nom: DownloadHelper
Version: 4.9.21
Activée: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Nom: Module d'Antidote
Version: 8.16.31
Activée: true
ID: antidote7_mac_firefox_103@druide.com

Nom: Redirector
Version: 2.8.1
Activée: true
ID: redirector@einaregilsson.com

Nom: Save Text Area
Version: 0.4.7
Activée: true
ID: {8522e648-adce-469a-8c3a-18659a6ab6e3}

Nom: UAControl
Version: 0.1.3.1
Activée: true
ID: uacontrol@qz.tsugumi.org

Préférences modifiées importantes
---------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.history_expire_days.mirror: 180
browser.places.importBookmarksHTML: false
browser.places.importDefaults: false
browser.places.leftPaneFolderId: -1
browser.places.migratePostDataAnnotations: false
browser.places.smartBookmarksVersion: 4
browser.places.updateRecentTagsUri: false
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage: http://localhost/~ldy/NetApp/
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 27.0.1
gfx.blacklist.webgl.msaa: 4
network.cookie.prefsMigrated: true
network.protocol-handler.warn-external.itmss: false
network.protocol-handler.warn-external.itpc: false
places.database.lastMaintenance: 1393915499
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
places.last_vacuum: 1300308867
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace:
print.print_command:
print.print_downloadfonts: true
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_pagedelay: 500
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size: 0
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_printer:
print.print_resolution: 0
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 57
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.sanitize.migrateFx3Prefs: true
security.disable_button.openCertManager: false
security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
security.OCSP.URL:
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1392281384

Accélération graphique
----------------------

Fenêtres avec accélération graphique: 3/3 OpenGL (OMTC)
ID du périphérique: 0x a29
ID du vendeur: 0x10de
Rendu WebGL: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine
windowLayerManagerRemote: true
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

JavaScript
----------

Ramasse-miettes incrémentiel: true

Accessibilité
-------------

Activée: false
Empêcher l'accessibilité: 0

Versions des bibliothèques
--------------------------

NSPR
Version minimale attendue: 4.10.2
Version utilisée: 4.10.2

NSS
Version minimale attendue: 3.15.4 Basic ECC
Version utilisée: 3.15.4 Basic ECC

NSSSMIME
Version minimale attendue: 3.15.4 Basic ECC
Version utilisée: 3.15.4 Basic ECC

NSSSSL
Version minimale attendue: 3.15.4 Basic ECC
Version utilisée: 3.15.4 Basic ECC

NSSUTIL
Version minimale attendue: 3.15.4
Version utilisée: 3.15.4

ldemay

Comment 17

•

10 years ago

Hi,
I acheive to reproduce the issue:
I open a window with 5 tab with the following URLS:
http://www.ldlc.com/fiche/PB00125160.html
http://www.ldlc.com/fiche/PB00138303.html
http://www.ldlc.com/navigation/disquette/
http://www.akasa.com.tw/search.php?seed=AK-ICR-16
http://www.grosbill.com/4-selection_grosbill_1_44_mo_usb2_0-610672-informatique-_lecteur_disquette

I miniaturized the windows and wait...
I keeped a open window with about:memory open 
At the beginning:
660.15 MB (100.0%) -- explicit
├──226.45 MB (34.30%) ++ window-objects
├──153.09 MB (23.19%) ── heap-unclassified
├──122.12 MB (18.50%) ++ js-non-window

After 3 minutes:
806.94 MB (100.0%) -- explicit
├──281.80 MB (34.92%) ── heap-unclassified
├──228.98 MB (28.38%) ++ window-objects
├──122.20 MB (15.14%) ++ js-non-window

After 3 more minutes
946.89 MB (100.0%) -- explicit
├──419.83 MB (44.34%) ── heap-unclassified
├──237.91 MB (25.13%) ++ window-objects
├──121.38 MB (12.82%) ++ js-non-window

Once the window is un-miniaturized:
690.14 MB (100.0%) -- explicit
├──238.50 MB (34.56%) ++ window-objects
├──160.48 MB (23.25%) ── heap-unclassified
├──123.89 MB (17.95%) ++ js-non-window

bauermusic

Comment 18

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10 years ago

Look at my last comments here:

https://bugzilla.mozilla.org/show_bug.cgi?id=975945

1. Open (new tab) tab bar.
2. Open a second window and go to https://parse.com/ site.
3. Drag to link the page to the 'tab bar' page.
4. Get ready to quit FF while you still can. (I recommend have Activity Monitor open showing 'real memory', so you can catch it in time. I quit FF when it pass 1GB. It starts from normal ~200MB).

- RAM goes through the roof in less then 15 sec (not minutes, SECONDS!). Total system freeze, not just FF.

Tried it on a different Mac with same result.

sandy

Comment 19

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10 years ago

When I look in the Resource Monitor within Windows 7, after I start to notice the major drag within Mozilla FF 27, The Disk operations max out in the I/O very frequently.  While watching it, when it maxes out, a long list of C:\System Volume Information\.... populate trying to write to disk.

Steeve McCauley

Comment 20

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10 years ago

Ditto on both redhat fedora 20 (FF 27.0.1) and ubuntu 13.10 (FF 27.0.1).  I just saw FF using 2G ram (RES) on the fedora box (x86_64, 6GB ram) and memory usage of 12GB (RES) on the ubuntu box (x86_64, 48GB ram).  Both machines have swap turned off.  Note that this is RES, not VIRT.

tingo

Comment 21

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10 years ago

@Idemay a.o., update referring to my previous posts:

OSX 10.7.5 on 2007 MBP/4Gb RAM, only iTunes + a couple of minor apps running:
FF26, plenty of pin tabs, use hovering between 900Mb-1.45Gb real mem.
(same machine: swap files as stable as previously)

OSX 10.6.8 on 2011 MBP/8Gb RAM, 10-15 apps running:
FF26, plenty of pin tabs and other tabs open, use hovering between 990Mb and 1.05Gb real mem.

In both cases: no slowdown, no clogging, no increase in memory use.

Yesterday, FF27 installed by mistake on a third machine (2010/(Gb)): FF and computer stalled within short period of time.

Just confirming that it is a FF*27* issue, unrelated to machines' mounted RAM.

:Gijs (he/him)

Comment 22

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10 years ago

Unfortunately, this bug has devolved into various people trying to outline completely different memory usage problems they have, under different circumstances, with different OSes, at different times (immediately or later), and even with different outcomes in some cases. The worst problem is that there are no clear steps to reproduce from a clean profile. Just saying "a couple of minor apps" or "heap-unclassified is growing rapidly" without steps to reproduce it isn't helpful. That makes this bugreport basically unactionable: we can't use it to fix anything (because even where comments do contain useful information, all the comments as a whole are contradictory and confusing, and it isn't at all clear that everyone who commented is experiencing the same issue).

If you're having persistent memory problems, please do the following:

0) try to figure out steps to reproduce: under what *specific* conditions / with what website are you experiencing this?
1) use the profile manager to create a new test profile ( https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ). Don't install any add-ons.
2) reproduce in the new profile. If you can't, it's possible it's an issue with one of the add-ons you have installed in the old profile. Install them one by one in the new profile until you can reproduce, and then systematically disable them until you find the culprit / combination of culprits.
3) file a *new bug* with detailed steps to reproduce based on the clean profile.

I'm marking this bugreport as incomplete per the above explanation.

Status: UNCONFIRMED → RESOLVED

Closed: 10 years ago

Flags: needinfo?(raghu.kuchi)

Resolution: --- → INCOMPLETE

tingo

Comment 23

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10 years ago

@:Gijs Kruitbosch

Listen, you attitude is anything but encouraging, or even constructive. I'm an end-user of FF with a company and 3 Macs using FF intensely. I'm not a programmer nor a FF beta-tester, and I have no intention of becoming either one. Which does doesn't mean that I don't feel, call it a "social responsibility" of sorts, towards the Mozilla project. This is precisely why I reported on the Mozilla forums an anomaly that resulted in FF27 being non-functional as opposed to FF26. Someone there that sounded sensible and knowledgeable suggested I report on Bugzilla, which is exactly what I did after going through the process of registering etc.

Now, if you're not interested in end-users filing bug reports and doing the amount of testing their time schedules allows for, and if as it seems you enjoy decisional power at the Mozilla Foundation just say so with a big sign:

"ONLY PROGRAMMERS, FULLY COMMITTED BETA-TESTERS, NERDS ALLOWED."

and we won't bother you anymore.

Dag,

Mike Conley (:mconley) (:⚙️)

Comment 24

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10 years ago

Hey Dag,

Text can be hard to divine tone from, but I didn't read anything discouraging or non-constructive in Gijs' comment.

On the contrary, he actually outlined the next steps for people who are still experiencing problems along these lines:

> If you're having persistent memory problems, please do the following:
> 
> 0) try to figure out steps to reproduce: under what *specific* conditions /
> with what website are you experiencing this?
> 1) use the profile manager to create a new test profile (
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles ). Don't install any add-ons.
> 2) reproduce in the new profile. If you can't, it's possible it's an issue
> with one of the add-ons you have installed in the old profile. Install them
> one by one in the new profile until you can reproduce, and then
> systematically disable them until you find the culprit / combination of
> culprits.
> 3) file a *new bug* with detailed steps to reproduce based on the clean
> profile.
> 
> 

I agree with Gijs that the information in this bug wasn't specific enough to derive anything actionable.

Bugs with detailed STR on clean profiles are the ones that are easiest to reproduce, which makes them easier to test, which makes them easier to debug, which makes them easier to fix. That's what Gijs is asking for.

So Dag - I'm sorry if it came off as sounding harsh, or that your contribution was unwelcome. Your contribution is _most_ welcome - but we're just asking for more specificity so we can take action on it.

I hope that clears things up.

memory details 10 years ago raghu.kuchi 66.14 KB, application/pdf		Details
Memory requirements with only two tabs open, for the record, other browsers require almost an order of magnitude less memory for the same task 10 years ago Baris 29.54 KB, image/png		Details
Summary log of my tests with FF ver 27.0.1 For Memory Leak 10 years ago Tom Mulhall 1.45 KB, text/rtf		Details
about:memory report at 2.88 GB Real Memory; FF 27.0.1 10 years ago Tom Mulhall 327.64 KB, application/x-gzip		Details
Activity Monitor screen at 3.55 GB FF 27.0.1 10 years ago Tom Mulhall 23.12 KB, image/jpeg		Details
Process Sample from Activity Monitor w/ FF at 6.78 GB (ver 27.0.1) 10 years ago Tom Mulhall 19.72 KB, text/plain		Details
Process Sample fm Activity Monitor w/ FF at 4.28 GB 10 years ago Tom Mulhall 19.33 KB, text/plain		Details
Screen grab fm Activity Monitor w/ FF at 4.28 GB (goes w/ Process Sample) 10 years ago Tom Mulhall 41.28 KB, image/jpeg		Details
Memory Leak Real Time movie; a few minutes after relaunch and sending to background 10 years ago Tom Mulhall 1.14 MB, video/quicktime		Details
Memory allocation with version 25.0.1 normal operation 10 years ago Tom Mulhall (deleted), image/jpeg		Details
Memory allocation with version 25.0.1 normal operation (Activity Monitor) 10 years ago Tom Mulhall 27.78 KB, image/jpeg		Details
Memory allocation ver 25 3-10-14.jpg normal operation 10 years ago Tom Mulhall 27.78 KB, image/jpeg		Details
Screen shot 2014-03-18 at 5.52.13 PM of Explicit Allocations 10 years ago Tom Mulhall 66.41 KB, image/jpeg		Details
3-18_memory-report.json.gz with 6 windows minimized to dock > 1 hr. 10 years ago Tom Mulhall 204.75 KB, application/x-gzip		Details