978006 - sec_error_untrusted_issuer on all HTTPS sites

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[Atharvan]

Attachment: firefox ssl error.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36 OPR/19.0.1326.63

Steps to reproduce:

Access any secure sites (https) such as twitter,google or any other (ex:https://www.twitter.com/)

Tried below solutions but still received the error.

1.Reset firefox
2.Uninstalled firefox completely, restart pc and then installed new stable version (27.0.1)
3.Uninstalled firefox completely , restart pc and then installed new aurora version (29.0a2 -2014-02-27)
4.Moved the cert8.db file.




Actual results:

Received below error message:
www.twitter.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is not trusted. (Error code: sec_error_untrusted_issuer)


Expected results:

Access the website as normal. (that is without the warning)

Comment 1

[Benjamin Smedberg]

Atharvan, at first glance this looks like a real issue and not a Firefox bug. How are you connecting to the internet, and do you trust your connection provider? These kinds of certificate errors are often symptom of the network trying to snoop your connection (man in the middle attack).

Can you provide more information about one of the "bad" certificates by performing the following steps:

* visit https://twitter.com
* click the globe icon in the location bar and choose "More Information"
* In the "Security" tab click "View Certificate"
* Copy the certificate details and paste them into this bug

That said, I don't think this bug needs to remain private.

Comment 2

[Atharvan]

Attachment: kis2013.jpg

Comment 3

[Atharvan]

Sorry its not a firefox bug, its because of Kaspersky Internet Security 2013.

To solve this just disable parental Control in KIS 2013

https://bugzilla.mozilla.org/show_bug.cgi?id=583191

Comment 4

[Benjamin Smedberg]

Thanks for the update.