978184 - Error decrypting record: No ciphertext: nothing to decrypt?

Status: NEW

(Firefox :: Sync, defect, P5)

Description

[Richard Newman [:rnewman]]

User reported this with Sync 1.5, two Aurora 29 profiles, Mac OS X. 'unfiled' and another record are apparently empty, which should never happen.

1393610174742   Sync.Engine.Bookmarks      INFO  2 outgoing items pre-reconciliation
1393610175518   Sync.Engine.Bookmarks      WARN  Error decrypting record: No ciphertext: nothing to decrypt? No traceback available
1393610175635   Sync.Engine.Bookmarks      WARN  Error decrypting record: No ciphertext: nothing to decrypt? No traceback available
1393610175636   Sync.Collection    DEBUG       mesg: GET success 200 https://sync-2-us-east-1.sync.services.mozilla.com/1.5/44077/storage/bookmarks?full=1&ids=unfiled,WI7xUX-0AlMi
1393610175636   Sync.Collection    DEBUG       GET success 200 https://sync-2-us-east-1.sync.services.mozilla.com/1.5/44077/storage/bookmarks?full=1&ids=unfiled,WI7xUX-0AlMi
1393610175636   Sync.Engine.Bookmarks      DEBUG Records that failed to apply: unfiled,WI7xUX-0AlMi

Comment 1

[Richard Newman [:rnewman]]

User is also being hit by Bug 670069.

1393610202308   Sync.Tracker.Bookmarks     DEBUG        Saving changed IDs to bookmarks
1393610203006   Sync.Engine.Bookmarks      WARN  Got exception "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsINavBookmarksService.getItemType] Stack trace: _buildGUIDMap()@resource://gre/modules/services-sync/engines/bookmarks.js:235 < _syncStart/</<()@resource://gre/modules/services-sync/engines/bookmarks.js:361 < _mapDupe()@resource://gre/modules/services-sync/engines/bookmarks.js:315 < _createRecord()@resource://gre/modules/services-sync/engines/bookmarks.js:404 < SyncEngine.prototype._uploadOutgoing()@resource://services-sync/engines.js:1349 < SyncEngine.prototype._sync()@resource://services-sync/engines.js:1420 < wrappedSync()@resource://gre/modules/services-sync/engines/bookmarks.js:214 < _sync()@resource://gre/modules/services-sync/engines/bookmarks.js:220 < WrappedNotify()@resource://services-sync/util.js:143 < Engine.prototype.sync()@resource://services-sync/engines.js:594 < _syncEngine()@resource://services-sync/stages/enginesync.js:192 < sync()@resource://services-sync/stages/enginesync.js:147 < onNotify()@resource://gre/modules/services-sync/service.js:1232 < WrappedNotify()@resource://services-sync/util.js:143 < WrappedLock()@resource://services-sync/util.js:98 < _lockedSync()@resource://gre/modules/services-sync/service.js:1226 < sync/<()@resource://gre/modules/services-sync/service.js:1217 < WrappedCatch()@resource://services-sync/util.js:72 < sync()@resource://gre/modules/services-sync/service.js:1205 < <file:unknown>" building GUID map. Skipping all other incoming items.
1393610203006   Sync.Engine.Bookmarks      WARN  Error creating record: [object Object] No traceback available
1393610203007   Sync.Engine.Bookmarks      INFO  Uploading all of 2 records

Comment 2

[Richard Newman [:rnewman]]

Fixing this is kinda involved without Reset Sync.

Comment 3

[Chris Karlof [:ckarlof]]

I'm not sure if this is still an issue, but if it is, it needs triage.

Comment 4

[Chris Karlof [:ckarlof]]

Next action is to measure the frequency of this error.