981100 - [IARC] missing descriptors, interactive elements for some apps

Status: RESOLVED FIXED

(Marketplace Graveyard :: Developer Pages, defect, P1)

Description

[Kevin Ngo [:ngoke]]

STR:

1. Go to app marketplace.firefox.com/app/cage-fighter in Germany
2. Look at ratings.

Expected:

USK Violence descriptor

Actual:

No descriptors, no interactive elements

Comment 1

[Kevin Ngo [:ngoke]]

https://github.com/mozilla/zamboni/pull/1848

Comment 2

[David Kassack]

Has this been corrected?

Comment 3

[Kevin Ngo [:ngoke]]

Not yet, should be on Tuesday.

Comment 5

[Kevin Ngo [:ngoke]]

I re-ran the command since GET_APP_INFO was fixed to resync ratings. cage-fighter now shows USK 12+ for violence.

Comment 6

[Iulian Timis]

Verified as fixed in https://marketplace.allizom.org/app/cage-fighter on FF31 (Win 7).
Attaching postfix screenshot.
Closing bug.

Comment 7

[Iulian Timis]

Attachment: postfix_DE_violence_rating.png

Comment 8

[David Kassack]

Not sure if I'm looking at the right thing, but I don't think the attachment has a violence descriptor.

Comment 9

[Kevin Ngo [:ngoke]]

Attachment: Screen Shot 2014-04-15 at 7.03.40 PM.png

That should have been verified on prod, here's a postfix screenshot.

Comment 10

[David Kassack]

Attachment: Zombie Apocalypse.PNG

I'm not sure where we stand on this bug, but I still don't see any content descriptors in the Firefox Marketplace.  In addition, there are apps that don't have any rating at all (see attached).  Did Mozilla extend the 4/15/14 compliance date?  Please let me know if there is anything we can do from our side to assist.

Comment 11

[Wil Clouser [:clouserw]]

(In reply to David Kassack from comment #10)
> Created attachment 8410255 [details]
> Zombie Apocalypse.PNG
> 
> I'm not sure where we stand on this bug, but I still don't see any content
> descriptors in the Firefox Marketplace.  In addition, there are apps that
> don't have any rating at all (see attached).  Did Mozilla extend the 4/15/14
> compliance date?  Please let me know if there is anything we can do from our
> side to assist.

Yes.  Lisa will know more.  CC'd here

Comment 12

[Kevin Ngo [:ngoke]]

I'll continue to look at the missing descriptors.

Comment 13

[Lisa Brewster [:adora]]

The IARC deadline has been extended until May 15, and Karen Ward is leading an investigation into whether we can create a new rating called "unrated" that can be applied to the remaining apps.  These apps would remain visible on Marketplace except in regions where a rating is legally required.

Anyone with a mozilla.com email address can view the full project update notes here:  https://docs.google.com/a/mozilla.com/document/d/1m06gQXmgoZ7d2xyltQ9Pdof8K7FQT77s-0mw16xuXbw/edit

Comment 14

[David Kassack]

Is there any way we can increase the priority level of the descriptor fix?  I'm getting a lot of pressure from the other rating authorities.  It has been broken for quite a while.  Thanks in advance for whatever you can do.

Comment 15

[Kevin Ngo [:ngoke]]

Sorry David, I am still looking into this. I'll re-pull all descriptors soon.

Comment 16

[David Kassack]

A couple of more things to add to this bug:

Inquiry from PEGI on these apps - 

4178 Space Shooter (shows only a 16), should show bad language, gambling and interaction. 
1829 Space Surfer (shows only a 7) this one has been reviewed and modified, should show violence icon. 
4925 AND 4226 Zombie Getaway (shows only a 7), ) first one has been reviewed, should show fear for the first one and fear, violence and location sharing for the second. 
1064 Zombie Revenge (shows only a 7) should show fear and violence icons
2437 Scary sounds HD (shows only a 7) should show fear icon as well 

Also, all PEGI rating and descriptor images have had their borders "rounded".  Can this be reverted back?

Comment 17

[Kevin Ngo [:ngoke]]

https://github.com/mozilla/zamboni/pull/2021/

Comment 18

[Kevin Ngo [:ngoke]]

The root issue is fixed. Waiting until it lands tomorrow to refresh all content ratings on Marketplace.

Comment 19

[David Kassack]

Thanks Kevin.  Much appreciated.

Comment 20

[David Kassack]

Kevin,

This fix only works on a go forward basis, correct?  Can we discuss how to adjust the errors already on the storefront?

Comment 21

[Kevin Ngo [:ngoke]]

We have code that goes to every app and re-downloads the content ratings from the GET_APP_INFO API. I have run it, but it doesn't seem to be covering all apps 100%. I'm continuing to work on that.

In the meantime, if a rating authority triggers a GET_RATING_CHANGE, it will re-download all content ratings. So that could be a workaround if an app is missing content ratings.