983463 - Create in-product link for the passwords option in the Sync panel

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P3)

Description

[Verdi [:verdi] Best to slack me]

If you've set a master password, Firefox will disable password syncing. In this case there will be a link to support next to the grayed out passwords option in the Sync options panel. We need an in-product link for that.

Let's use this link: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/sync-master-password

We'll determine the target in a followup comment.

Comment 1

[Joni Chan]

I included this behavior in this target article: https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefo?

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

Will do.

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

Done.

Comment 4

[:Gavin Sharp [email: [e-mail]]]

(In reply to Joni Savage from comment #1)
> I included this behavior in this target article:
> https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-
> sync-firefo?

Looks like that isn't quite right.

What we need is a very clear page that says "In Firefox 29, it's not possible to Sync any passwords if you have a master password set. We'll try to fix this in a future version." I think it's probably best for that page to be standalone since it can be hard to find that message if it's embedded in a larger page with a lot of other content, and we need to link to it directly from in the product (since the product will have no other explanation for why the checkbox is disabled).

Comment 5

[Joni Chan]

(In reply to :Gavin Sharp (email [e-mail]) from comment #4)

I understand. I've created a standalone article: https://support.mozilla.org/kb/why-cant-i-sync-my-passwords

If this one works, I can swap the first link for this one and ask our contributors to localize the content.

Comment 6

[:Gavin Sharp [email: [e-mail]]]

Looks great Joni, thanks!

Comment 7

[Joni Chan]

Great, I've changed the target article for the in-product link. Please let me know if there's anything else I can do.

Comment 8

[:Gavin Sharp [email: [e-mail]]]

Works great, thanks again!