986629 - Whenever I open gmail firefox crashes

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Daniel Senderowicz]

Attachment: firefox_safe_mode.txt

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:28.0) Gecko/20100101 Firefox/28.0 (Beta/Release)
Build ID: 20140317233948

Steps to reproduce:

I'm running Ubuntu 12.04 LTS. I open firefox and go to mail.google.com and enter my login name and password


Actual results:

It opens the page listing the emails and as it goes to the bottom left part of the page where I have the contacts it crashes.


Expected results:

It should have finished filling up the contacts list and nothing more. I ran firefox from the terminal :

firefox -safe-mode >& firefox_safe_mode.txt

that I'm attaching here.

Thanks.

Comment 1

[Manuela Muntean [Away]]

Could you please try the following :

1) try this with a clean profile: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

2) running in Safe mode: http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[Daniel Senderowicz]

I just deleted my profile and started in safe mode from a terminal. Onced open, I went to gmail and after a while crashed again. The output captured from the terminal from which firefox is started is shown below:


No bp log location saved, using default.
[000:000] Cpu: 15.0.7, x1, 1395Mhz, 2013MB
[000:000] Computer model: Not available
[000:001] Browser XEmbed support present: 1
[000:001] Browser toolkit is Gtk2.
[000:002] Using Gtk2 toolkit
[000:024] Starting client channel.
[000:025] Warning(clientchannel.cc:472): 0xb75b9790: Unreadable or no port file.  Could not initiate GoogleTalkPlugin connection
[000:025] 0xb75b9790: SendConnectStatus: Connect Status:
[
    "f-connect",

    {
        "error" : -1,
        "step" : "0"
    }
]

[000:029] Warning(clientchannel.cc:445): 0xb75b9790: Could not initiate GoogleTalkPlugin connection
[000:029] 0xb75b9790: GoogleTalkPlugin not running. Starting new process...
[000:029] Starting Flute
[000:029] Warning(optionsfile.cc:47): Load: Could not open file, err=2
[000:030] Warning(pluginutils.cc:268): Failed to get GoogleTalkPlugin path. Trying default.
[000:035] Started GoogleTalkPlugin, path=/opt/google/talkplugin/GoogleTalkPlugin
[000:036] 0xb75b9790: SendConnectStatus: Connect Status:
[
    "f-connect",

    {
        "step" : "2"
    }
]

[000:037] 0xb75b9790: Waiting for GoogleTalkPlugin to start...
[001:130] 0xb75b9790: Attempting to connect to GoogleTalkPlugin...
[001:130] Read port file, port=53801
[001:131] 0xb75b9790: SendConnectStatus: Connect Status:
[
    "f-connect",

    {
        "step" : "0"
    }
]

[001:590] 0xb753e520:  sending cookie ekF8nm2S/Sn3/n7B
[001:592] 0xb75b9790: SendConnectStatus: Connect Status:
[
    "f-connect",

    {
        "step" : "1"
    }
]

[001:747] 0xb75b9790: Initiated connection to GoogleTalkPlugin
[001:747] 0xb75b9790: SendConnectStatus: Connect Status:
[
    "f-connect",

    {
        "step" : "3"
    }
]

[001:912] 0xb75b9790: Socket connection established
[001:913] 0xb75b9790: ScheduleOnlineCheck: Online check in 5000ms
[002:013] 0xb753e520: Got cookie response, socket is authorized
[002:014] 0xb75b9790: AUTHORIZED; socket handshake complete
[002:271] 0xb75b9790: C->F: ["mf",2,{"appName":"googlemail","buildLabel":"gmail_fe_140323.00_p3","buildCl":"63727119","compileMode":"OPTIMIZED,LOCALE=en","estimatedBwBps":"2341895.0886243554","numBwDataPoints":"4","setup_timeout":90000,"exps":[],"jid":"[e-mail]","renderer":2,"useBrowserHttp":true,"o3dVersion":"0.1.44.29","domain":"mail.google.com","useragent":"Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:28.0) Gecko/20100101 Firefox/28.0","pluginversion":"5.2.4.0"}]
[002:283] 0xb75b9790: F->C: ["fs",{"pr":"a"}]
[002:359] 0xb75b9790: F->C: ["mf","mf5.2","5.2.4.0",2,{"audioCodecs":[[103,"ISAC",1,0,16000],[111,"opus",2,64000,48000],[104,"ISAC",1,0,32000],[109,"CELT",1,64000,32000],[110,"CELT",2,64000,32000],[9,"G722",1,64000,16000],[102,"ILBC",1,13300,8000],[0,"PCMU",1,64000,8000],[8,"PCMA",1,64000,8000],[106,"CN",1,0,32000],[105,"CN",1,0,16000],[13,"CN",1,0,8000],[127,"red",1,0,8000],[126,"telephone-event",1,0,8000]],"audioRtpHdrExts":[{"id":1,"uri":"urn:ietf:params:rtp-hdrext:ssrc-audio-level"}],"camDeviceName":"Unknown Camera","caps":7,"cpuAdaptVersion":1,"cpuArchitecture":0,"cpuCacheSize":262144,"cpuFamily":15,"cpuFlags":["sse2"],"cpuHasSSE2":true,"cpuModel":0,"cpuSpeed":1395,"cpuStepping":7,"cpuVendor":"GenuineIntel","cpus":1,"cpusPhysical":0,"cryptoRandom":"16jo+wkYkXdd171absJOIB2T","cryptoSuites":["AES_CM_128_HMAC_SHA1_80","AES_CM_128_HMAC_SHA1_32"],"dataChannelVersion":1,"effectsVersion":11,"gpuDescription":"","gpuDeviceId":0,"gpuDeviceName":"","gpuDriver":"","gpuDriverVersion":"","gpuVendorId":0,"machineModel":"Not available","remotingAssistanceAllowed":1,"remotingVersion":1,"renderer":2,"rtcpMux":true,"screencast":2,"screencastLocalPreview":1,"supportsConcurrentSessions":true,"transports":["i","gice"],"videoCodecs":[[100,"VP8",640,400,30],[116,"red",640,400,30],[117,"ulpfec",640,400,30],[99,"H264-SVC",640,360,30],[97,"H264",640,360,30],[98,"H263",640,360,30]],"videoRtpHdrExts":[{"id":2,"uri":"urn:ietf:params:rtp-hdrext:toffset"},{"id":3,"uri":"http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time"}],"vsVersion":1}]
[002:394] 0xb75b9790: C->F: ["getdevicestate"]
[002:503] 0xb75b9790: F->C: ["getdevicestate","15","0",["__default_device","ES1371 [AudioPCI-97] Analog Stereo"],"0",["__default_device","ES1371 [AudioPCI-97] Analog Stereo"],"-1",[]]

Comment 3

[Daniel Senderowicz]

One more piece of information: the problem does not occur if I use the simple html mode.

Comment 4

[Daniel Senderowicz]

Today I upgraded from Ubuntu 12.04LTS to the newest 14.04LTS. When I go to gmail it keeps crashing. I uninstalled completely firefox (configuration files too) and re-installed. Still the same problem. I can't believe that there aren't other people with this problem.

Comment 5

[Daniel Senderowicz]

Today I ran gdb on firefox ('firefox -g'), and got the following output when I attempted to open gmail:

GNU gdb (Ubuntu 7.7-0ubuntu3) 7.7
Copyright (C) 2014 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law.  Type "show copying"
and "show warranty" for details.
This GDB was configured as "i686-linux-gnu".
Type "show configuration" for configuration details.
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>.
Find the GDB manual and other documentation resources online at:
<http://www.gnu.org/software/gdb/documentation/>.
For help, type "help".
Type "apropos word" to search for commands related to "word"...
Reading symbols from /usr/lib/firefox/firefox...(no debugging symbols found)...done.
(gdb) run
Starting program: /usr/lib/firefox/firefox
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/i386-linux-gnu/libthread_db.so.1".
[New Thread 0xb2db6b40 (LWP 2570)]
[Thread 0xb2db6b40 (LWP 2570) exited]

(process:2566): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed
[New Thread 0xb2db6b40 (LWP 2572)]
[New Thread 0xb1529b40 (LWP 2573)]
[New Thread 0xb0bffb40 (LWP 2574)]
[New Thread 0xb03feb40 (LWP 2575)]
[New Thread 0xaf7ffb40 (LWP 2576)]
[New Thread 0xaee49b40 (LWP 2577)]
[New Thread 0xae648b40 (LWP 2578)]
[New Thread 0xade47b40 (LWP 2579)]
[New Thread 0xad646b40 (LWP 2580)]
[New Thread 0xace45b40 (LWP 2582)]
[Thread 0xade47b40 (LWP 2579) exited]
[New Thread 0xade47b40 (LWP 2583)]
[New Thread 0xac7ffb40 (LWP 2584)]
[New Thread 0xa3bffb40 (LWP 2585)]
[New Thread 0xa33feb40 (LWP 2586)]
[New Thread 0xa2cffb40 (LWP 2587)]
[New Thread 0xa25ffb40 (LWP 2588)]
[New Thread 0xa1bffb40 (LWP 2589)]
[New Thread 0xa0dffb40 (LWP 2590)]
[New Thread 0x9f8ffb40 (LWP 2591)]
[Thread 0x9f8ffb40 (LWP 2591) exited]
[New Thread 0x9f8ffb40 (LWP 2592)]
[New Thread 0x9eaffb40 (LWP 2593)]
[New Thread 0xa134db40 (LWP 2594)]
[New Thread 0x9dfffb40 (LWP 2595)]
[New Thread 0x9d4ffb40 (LWP 2596)]
[New Thread 0x9ccfeb40 (LWP 2597)]
[New Thread 0x9b9ffb40 (LWP 2598)]
[New Thread 0x9b1feb40 (LWP 2599)]
[New Thread 0x9a9fdb40 (LWP 2600)]
[New Thread 0x9a1fcb40 (LWP 2601)]
[New Thread 0x999fbb40 (LWP 2602)]
[New Thread 0x991fab40 (LWP 2603)]
[New Thread 0x989f9b40 (LWP 2604)]
[New Thread 0x97dffb40 (LWP 2605)]
[New Thread 0x975feb40 (LWP 2606)]
[Thread 0xad646b40 (LWP 2580) exited]

Program received signal SIGSEGV, Segmentation fault.
0xb58ea88c in ?? () from /usr/lib/firefox/libxul.so
(gdb) quit
A debugging session is active.

    Inferior 1 [process 2566] will be killed.

Quit anyway? (y or n)

Comment 6

[Nickolay_Ponomarev]

Is this still an issue? Sorry about the inconvenience it caused.

The next steps to troubleshoot this could be:
- disable plugins via Tools -> Add-ons (they are not disabled in safe mode, and you seem to have non-standard ones, like google talk)
- check with a build from mozilla.org and see if you can submit a crash report. If you can, post its ID here
- check if it's just Gmail. Do other https sites work?
- if nothing else helps, try a building a debug build; gdb output on a release build is rarely helpful.

Linking to another thread about this: http://ubuntuforums.org/archive/index.php/t-2224490.html

Comment 7

[Wayne Mery (:wsmwk)]

reporter seems to be gone.