987518 - [Sora][3rd][accuweather] some menus in English(US) or chinese(SIM) are not in other Language

Status: RESOLVED WONTFIX

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P2)

Description

[sync-1]

Mozilla build ID: 20140312164001
 
 DEFECT DESCRIPTION: 
 some menus in English(US) or chinese(SIM) are  not in other Language ,for example "News &video","health forecasts","travel forecasts","outdoor forecasts","home & Garden forecasts"
 REPRODUCING PROCEDURES:
 1.lanuch accuweather->"menu"->"MY settings"->"languages"->"English(UK)"->"ok"->"done"->"menu"
 2.look at the menu
 3."menu"->"MY settings"->"languages"->"English(US)"->"ok"->"done"->"menu"
 4.look at the menu,some menus in English(US) are  not in other Language--->KO
 EXPECTED BEHAVIOUR: 
 they  all have the same menu
 ASSOCIATE SPECIFICATION:
 TEST PLAN REFERENCE:
 TOOLS AND PLATFORMS USED:
 USER IMPACT:
 REPRODUCING RATE:
 5/5 
 For FT PR, Please list reference mobile's behavior:

Comment 1

[sync-1]

Attachment: PICTURES

Comment 2

[Lingling Zhao]

As a pre-installed app, there are other issues that bring bad user experiences:
1.Lanuch accuweather->"menu"->"MY settings"->"languages"->"chinese
(SIM)"->"ok"->"done", the charater can not display Completely. 
2."menu"->"MY settings"->"languages"->"Еλληνικá"->"ok"->"done",selete one day to  go into it ,choose "DAY &NIGHT", the charater do not display in correct loaction.
3. Lanuch accuweather->"menu"->"MY settings"->"languages"->"Bahasa
Indonesia"/"български"/"Català"/->"time. Format"->"AM/PM"->"ok"->"done",there is no AM or Pm behind the time
4.lanuch accuweather->"menu"->"MY settings"->"languages"->"chinese
(SIM)"->"ok"->"done" ->"menu",there are some characters which are not chinese.

Comment 3

[Lingling Zhao]

Someone deal with it?

Comment 4

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

ni Lisa to help

Comment 5

[Nicole Fong]

Please review and provide potential fix date.  Thank you!

Comment 6

[Steve Mummey]

Hello

Regarding menu options not available in other languages, we do not show content if we do not have that content available in the requested language. Although most of our weather forecast data is available in all languages, our editorial content is typically only available in English and only relevant to the United States.

We are working with a new vendor to help improve many of the display inconsistencies mentioned in the comment made by LinglingZhao. That is an on-going process among all our products.

Comment 7

[Lingling Zhao]

Hi Steve,

I find the item "DAY &NIGHT" mentioned in the issue 2. is disappeared,

2."menu"->"MY settings"->"languages"->"Еλληνικá"->"ok"->"done",selete one day to  go into it ,choose "DAY &NIGHT", the charater do not display in correct loaction.

So I wonder if this item in Еλληνικá is removed?

And the issue 1,3 and 4 are still reproduced. Accuweather is a pre-installed app in almost all of our projects. Could you please fix them with a high priority?

Thanks.

Comment 8

[Steve Mummey]

Hi Lingling

Would you be able to provide some more info on what characters are not displaying in the correct location? Some screenshots with notes would be very helpful.

Thank you

Comment 9

[Lingling Zhao]

Hi Steve,

As my mentioned in Comment 7, the item "DAY &NIGHT" in Еλληνικá is disappeared, so I can't reproduce the issue not displaying in the correct location now.

Comment 10

[Lingling Zhao]

Attachment: png for 1&4.rar

Comment 11

[Lingling Zhao]

For 1 and 4 in Comment 2, please see the pictures in  attachment 8417783 [details].

Thanks

Comment 12

[Steve Mummey]

Issue 4 above ("Select" and "OK" labels are in English when the user has chosen Chinese) is not part of the our web app. We use the browser's native select menu so I believe that is a bug at in the browser. Maybe it's because the device's language is set to English but the AccuWeather app language is set to Chinese?

Comment 13

[Steve Mummey]

Issues 1 & 2 (long text strings) above will be resolved during our next release in a week or 2. I am still investigating issue 3 (missing AM/PM). Thanks for the help tracking these down!

Comment 14

[Lingling Zhao]

(In reply to Steve Mummey from comment #12)
> Issue 4 above ("Select" and "OK" labels are in English when the user has
> chosen Chinese) is not part of the our web app. We use the browser's native
> select menu so I believe that is a bug at in the browser. Maybe it's because
> the device's language is set to English but the AccuWeather app language is
> set to Chinese?

Yes, you are right, thanks for your explaination.

Waiting for the new release.

Comment 15

[Nicole Fong]

Lingling, has this bug been resolved?

Comment 16

[Lingling Zhao]

According Comment 6, 'some menus in English(US) or chinese(SIM) are not in other Language' is not a bug. But the bugs in Comment 2 still can be reproduced.

Comment 17

[Katy Williams]

Hi Lingling - just to confirm - are #’s 1,2,3 in comment 2 still open and have been reproduced recently?

Comment 18

[Lingling Zhao]

I re-test this bug, issue 2 is ok now, but issue 1 and 3 are still open.

Comment 19

[Katy Williams]

Hi Lingling,

Thanks for checking - we'll take a look at these bugs, and I'll let you know when I know more.

Thanks,
Katy

Comment 20

[Lingling Zhao]

Katy,

Any update in your side?

Comment 21

[Nicole Fong]

Katy, do you have any updates regarding issues 1 and 3?  Is it possible to have a fix by September 15th?  Thanks!

Comment 22

[Katy Williams]

Hi Nicole - Issue #1 (Chinese characters wrapping) should be fixed.  

Regarding Issue #3: Unfortunately, we're unable to fix this at this time. The tool we use to designate AM/PM fields is missing the data needed to create the formatted date strings for this language. We reviewed several options, but none of them will handle the AM/PM issue as well as the tool we currently use. Please let me know if you have any questions.

Katy

Comment 23

[Nicole Fong]

Could not reproduce issue #1 on Flame.

As for issue #3, do you think a fix will be in place by September 15th?  Or what is the projected timeline?

Comment 24

[Katy Williams]

Unfortunately, it's an external, third party tool which we don't have the ability to update or change. When/if the AM/PM fields for missing languages are updated for those languages, this will be fixed automatically.

Comment 25

[Michael Ellis]

Closing this bug due to inactivity. (12+ Months without activity) If this issue still persists, please reopen the bug under the “tech evangelism” product and Need Info Michael Ellis.

Comment 26

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.

Comment 27

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.

Comment 28

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.