989787 - Firefox for Android version: 28.0.1 crashes at startup android version: 4.0.3 (java.lang.UnsatisfiedLinkError: Couldn't load mozglue: findLibrary returned null)

Status: RESOLVED WORKSFORME

(Firefox for Android Graveyard :: General, defect)

Description

[DRAIDIA Taha Ibrahim [:BigBro]]

Attachment: firefox for android version 28.0.1 bug some images that could help

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:28.0) Gecko/20100101 Firefox/28.0 (Beta/Release)
Build ID: 20140317233339

Steps to reproduce:

Launch Firefox 


Actual results:

Firefox crashes at start up 

here is a screenshot

http://draidia.us/bugs/Screenshot_2014-03-30-19-22-09.png





Expected results:

Should work as supposed to be.

Comment 1

[Aaron Train [:aaronmt]]

Can you capture, save, and attach to this bug report a log-cat from your device detailing output as you attempt to launch the browser?

Have you tried clearing data and cache, does that fix things?

Can you also report on which device you are using?

Comment 2

[Richard Newman [:rnewman]]

As I recall, this typically means you're running the wrong architecture. Please do let us know which device you're using.

Comment 3

[DRAIDIA Taha Ibrahim [:BigBro]]

Device : Acer E350 

By the way the beta version of firefox works just fine.

Comment 4

[Aaron Train [:aaronmt]]

What happens if you uninstall and reinstall from Google Play? Same thing?

Comment 5

[James Willcox (:snorp) ([e-mail]) (he/him)]

Acer E350 appears to be an arm v7 device

Comment 6

[Nick Alexander :nalexander [he/him]]

I have wanted to improve the error message in the case of mixed architectures for a while now, and possibly even show a toast, so adding myself to this ticket.

Comment 7

[DRAIDIA Taha Ibrahim [:BigBro]]

if I uninstall and reinstall from Google Play nothing changes the same thing if I clear data and cache.

Comment 8

[Aaron Train [:aaronmt]]

(In reply to DRAIDIA Taha Ibrahim from comment #7)
> if I uninstall and reinstall from Google Play nothing changes the same thing
> if I clear data and cache.

Mind if you install https://play.google.com/store/apps/details?id=com.cpuid.cpu_z and report back on exactly what the reported CPU Architecture is. We're trying to understand which package is downloaded onto your device from Google Play (we serve different APK's for different device architecture).

Comment 9

[Aaron Train [:aaronmt]]

Under the System tab you'll see 'Kernel Architecture'

Comment 10

[DRAIDIA Taha Ibrahim [:BigBro]]

Acer E350 is an ARM Cortex A9 here is his full specifications

http://www.jawal123.com/18930433/en-us/Acer-E350-Liquid-Gallant#Chipset

and this is what I got after recording with aLogcat

W/ActivityManager(  239): Activity destroy timeout for ActivityRecord{416ff3a8 org.mozilla.firefox/.App}

No probleme I will Install cpu_z and keep you informed

Comment 11

[DRAIDIA Taha Ibrahim [:BigBro]]

well I took screenshot to report back exactly what the reported CPU Architecture is.

http://draidia.us/bugs/cpu1.png

http://draidia.us/bugs/cpu2.png

Comment 12

[Aaron Train [:aaronmt]]

Thanks. Nothing odd there. Stumped :(

Comment 13

[DRAIDIA Taha Ibrahim [:BigBro]]

(In reply to Aaron Train [:aaronmt] from comment #12)
> Thanks. Nothing odd there. Stumped :(

Like you said I m getting the wrong APK the arm works and i386 doesn't

Comment 14

[Kevin Brosnan [Ex-Mozilla]]

Have we verified that this is caused by installing the wrong ABI? Reporter would you uninstall Firefox and install http://ftp.mozilla.org/pub/mozilla.org/mobile/releases/latest/android/multi/ and let us know if that crashes.

Comment 15

[Aaron Train [:aaronmt]]

(In reply to Kevin Brosnan [:kbrosnan] from comment #14)
> Have we verified that this is caused by installing the wrong ABI? Reporter
> would you uninstall Firefox and install
> http://ftp.mozilla.org/pub/mozilla.org/mobile/releases/latest/android/multi/
> and let us know if that crashes.

Backchannel discussion on IRC verified that, he installed both ARMv7 and x86 and confirmed that the ARMv7 build works fine.

Comment 16

[DRAIDIA Taha Ibrahim [:BigBro]]

The issue has been solved thanks for your good work ;)

Comment 17

[Aaron Train [:aaronmt]]

(In reply to DRAIDIA Taha Ibrahim [:BigBro] from comment #7)
> if I uninstall and reinstall from Google Play nothing changes the same thing
> if I clear data and cache.

I'm confused by this; but you did mention in a personal email today that you cleared everything again today and it now works on your device.

bug 990130 is open to track this issue as there are many other reports on Google Play, I suspect it's related to upgrades, native library availability and or correct pathing.