99031 - Neither PAB nor AB List displays in 0.9.4 branch builds

Status: VERIFIED WORKSFORME

(SeaMonkey :: MailNews: Address Book & Contacts, defect, P1)

Description

[Katsuhiko Momoi]

** Observed with 9/9/2001 Win32 0.9.4 branch build **

I have been seeing this problem for at least 7 days or more
with earlier trunk builds and now in the new 0.9.4 build from
9/9/2001. 

I have the Personal Address Book and one Address List wihtin it
which I had created with Netscape 6.1- RTM build. 
When I use the above branch build, I don't see either of them 
displayed at all. I see nothing inside the Personal Address Book
when I click on the icon. 
I can see entries in the Collected Address Book OK. 

It's been like this for some time on the trunk but when I 
looked at the trunk build from 9/9/2001, this problem is not
there any more.

I hope someone is planning to put the fix into the 0.9.4 branch
so that Address Book and Lists from an earlier builds can be 
used.

Comment 1

[Katsuhiko Momoi]

I am continuing to have this problem with 9/18/2001 0.9.4 Branch build.

I would like someone to confirm this problem in addition to me.
I think here's how you can test this.

1. Create a new profile using NS 6.1-rtm build.
2. Populate Collected Address Book with collected entries by reading 
   mail msgs. Copy some of them to the Personal Address Book. 
3. After using NS 6.1-rtm for a while collecting more addresses,
bring up the latest 0.9.4 branch build.
4. Try to see if there is any entry in your Address Books -- PAB or Collected.

In my case, I cannot see any entry in a 0.9.4. build. But if I switch to
NS 6.1-rtm, I can see them again.  -- I have at least 50-60 entries in
my PAB and probably a few hundred in my Collected Address Book.

Take note of this bug and confirm or disconfirm ASAP. If this is a
general problem, users will not be able to see the 6.1 or earlier Address
Book entries.

Comment 2

[Katsuhiko Momoi]

I have been able to narrow this problem down 
considerably, i.e. to one file.

First, a summary of facts:

1. I use the same profile for both the 0.9.2-branch builds (e.g. 
   NS 6.1-rtm) and 0.9.4 branch builds. 

2. I can see the contents of Collected AdBook in both
    builds. (I want to correct what I said above about not
    being able to see the contents of the Collected ADBook.
    It was just taking a long time to display them because
    it contains the maximum number of entries I chose, 700.)

3. I cannot see the content of PAB or a list folder contained
   in the PAB, however, with 0.9.4 branch builds. I can see them
   with 0.9.2 branh builds.
   The status bar indicates that I have 56 entries but no cards are
   listed or displayed. (See the image attached next.)

4. I copied the following files from my problem profile into
   other profiles.

   abook.mab
   abook-1.mab
   history.mab

   I can see the content of PAB and a list folder within it
   when these are copied to other profiles.
   So the problem is limited to one profile which was created
   by an NS 6.1-rtm build.

5. I then copied 'localstore.rdf' file from the problem
   profile into a profile which does not have this problem. 
   After this, the 2nd profile also started having the same
   problem also.

So something in the localstore.rdf file is preventing the
Personal Address Book or its sub-folders from being
displayed.

I would rather not attach the lcalstore.rdf file to this
bug report. I will be willing to mail an assigned engineer
the localstore.rdf file and the 3 .mab files for testing, however.

It would be great if we can now determine if this is 
something we should be worrying about for the 0.9.4 branch.

Comment 3

[Katsuhiko Momoi]

Attachment: Empty view of the Personal AdBook but the total count on the status bar says "56 cards".

Comment 4

[Ninoschka Baca]

Using 6.1RTM and then Branch build 2001-09-19-04: WinMe
We tried duplicating your scenario on 2 systems (WinMe, WinXP using a New
Profile, Migrated profile) but it appears to be working for us. 

Can you reproduce the problem in a new profile created with 6.1RTM or has this
profile been present for awhile? Is it necessary to select messages to see that
they are added to the Collected AB or can you just copy the addresses into the
Personal AB using 6.1RTM. Just trying to narrow down the steps to reproduce the
corruption.

Comment 5

[Katsuhiko Momoi]

> Can you reproduce the problem in a new profile created with 6.1RTM

If new, probably not.

> or has this profile been present for awhile?

Yes. I created this with NS6.1-rtm build and have been using it for a while.
The key seems to be the localstore.rdf file alogn with my PAB and Collected
Address Book files. I will send you a mail msg with the info where you can get
the files.

Comment 6

[Jaime Rodriguez, Jr.]

Kat - So, this is not a regression to previous release, but is a correctness
issue, right?

Comment 7

[Katsuhiko Momoi]

> Kat - So, this is not a regression to previous release, 
> but is a correctness issue, right?

I think this is a migration issue. Somehow the Adbook
becomes useless when a certain condition exists.

And this problem is found only on 0.9.4 branch using
an earleir version of profile/Adbook/localstore.rdf.

If you use the same AdBook files + localstore.rdf
file under NS6.1, you can see all the entries but nothing
gets displayed under 0.9.4 builds. So this will affect
users who might want to upgrade from an earleir version
but suddenly find that their old AdBook display no entries.
If they go back to NS 6.1 or equivalent, they can see
the entries.

I provided [e-mail] with test files/info to
reproduce this problem. 

Here's what I think we should do:

1. Test with the test files I provided and see if this
   problem is reproducible on other people's machines.
2. If 1 is true, then find out what in the 'localstore.rdf'
   causes this problem.
3. Based on the finding in 2, determine how likely this 
   problem is under normal circumestances and decide
   if we should look at this during 0.9.4.

Even if we don't end up fixing this problem, I think it 
worth while to do 1-3, to make sure that we are not 
missing a bad bug.

Comment 8

[marina]

Kat, i just tested those files on my Win2k ( en) machine and i can see all
entries in PAB and CA with 2001-09-24 branch build. Did you created those enties
with 6.1 rtm or they were created with the earlier version? Thanks.

Comment 9

[marina]

tested with 2001-09-25 on WinXP, i'm able to see all entries in the PAB and CA.

Comment 10

[Katsuhiko Momoi]

> Kat, i just tested those files on my Win2k ( en) 
> machine and i can see all entries in PAB and CA 
> with 2001-09-24 branch build.

I just re-tested with the test files I provided.

1. Created a new profile using **NS 6.1-rtm**. Quit.
2. Copied all the files including the "localstore.rdf" file
   into the new profile directory.
3. Looked at the AdBook content with NS 6.1-RTM. 
   The contents were visible.
4. Quit NS 6.1-RTM and then bring up the latest 0.9.4 branch
   build. Looked at the PAB and a list in the PAB. 
   They were not displayed at all.

This was on Win2000. Please make sure that you create
the new profile with NS 6.1-RTM. 
Marina, can you confirm that you used NS 6.1-rtm to
create teh new profile?

Comment 11

[Jaime Rodriguez, Jr.]

Id this is important for this release, I suggest getting mcott's attention on it
ASAP.

Comment 12

[marina]

>Marina, can you confirm that you used NS 6.1-rtm to
create teh new profile?
Yes, Kat. i performed all the steps you asked to to reproduce this bug, among
them creating the profile with 6.1 rtm

Comment 13

[ji]

I saw this problem with quick launch enabled.
The PAB is empty although at the bottom it indicates it has 56 cards.
The collected abook has all the cards listed.
But with quick launch disabled, I don't see this problem.

Comment 14

[marina]

my testing was done with quick launch disabled ( i unchecked it during the
installation)

Comment 15

[Scott MacGregor]

Sounds like a minus to me then. quick launch is being disabled by default due to
some other problems we are having with quick launch. I believe there is a
keyword to keep track of turbo bugs, I'll try to find them. 

Comment 16

[Ninoschka Baca]

Build 6.1RTM and Branch build 2001-09-25-05: WinMe
I also don't see the problem and was running with quick launch off.

Comment 17

[Katsuhiko Momoi]

> I saw this problem with quick launch enabled.
> The PAB is empty although at the bottom it 
> indicates it has 56 cards. The collected abook has 
> all the cards listed.

Interesting result. I just turned on the quicklaunch 
option and now I can see my entries. When I turn off
the quicklaunch option, I cannot see the entries.

It may not be the ON or OFF status that affects this
problem -- it may be simply the fact that the option
status changed.

Both ji and I use Win 2000 where this problem was
reproduced. Marina reported on WinXP and has no
problem.

Comment 18

[selmer (gone)]

Scott, although turbo won't be on by default users will still be able to turn it
on.  If this bug is caused by turbo being turned on then we're still interested
in the fix.

Comment 19

[scottputterman]

reassigning to racham

Comment 20

[Katsuhiko Momoi]

> Scott, although turbo won't be on by default users will still be 
> able to turn it on.  If this bug is caused by turbo being turned 
> on then we're still interested in the fix

On today's branch build (10/5/2001 Win32), I cannot see any entries
or add any new entries if the Trubo mode is not ON with my specific
Address Book. There is no option to turn the Turbo mode ON
with the branch build, so I guess I need to use the trunk build
to turn it ON to see my entries with the branch build.

Do we know the cause of this problem yet? If we are shipping this
branch, depending on what causes this problem to surface, it could
be a stop-ship bug. 

Someone needs to look at this ASAP.
 

Comment 21

[kmurray1115]

I'm still seeing this as well. No quick launch either. 

Comment 22

[(not reading, please use [e-mail] instead)]

in the case where the ab doesn't show, does autocomplete against that ab work?

Comment 23

[Katsuhiko Momoi]

> in the case where the ab doesn't show, does autocomplete against that ab work?

No. Collected Address is displaying and so I can auto-complete from it
but not from Address Book or Address Lists contained in it. 

Other things you cannot do:

1. Add, Delete or Edit any entry via the Address Book interface.
2. Add to the Address Book from Mail view window contextual menu.

As I said before, if you replace the localstore.rdf file with a new one,
this problem disappears. What I am interested in finding out
is:

1. What in the localstore.rdf file causes this problem and how do users
   get into this rut?
2. Why would changing the state of Quick Launch make a difference?
   In my case, Quick Launch UI no longer exists in the branch build
   and so there is no way workaround this problem as long as I use
   the problem profile.

Comment 24

[Ninoschka Baca]

Kevin sent me his *.mab and localstore.rdf files. I tried to duplicate his
problem but could not (I'm using WinMe). Stephend has a Win2k system, created a
new profile, copied Kevin's files into his profile and the address book appears
blank (for PAB and CAB). 

Comment 25

[racham]

*** Bug 101376 has been marked as a duplicate of this bug. ***

Comment 26

[racham]

I don't see this happneing with trunk builds. Ninoschka, can you check ? thanks.
Adding Conrad to keep him in the loop for quick launch issues.

Comment 27

[racham]

I spoke to Momoi san about this. Incompatabilities of localstore.rdf file across
builds (particularly with pre 6.2 & 6.2) seems to be the problem here. He could
reproduce the problem on his machine, but with a 6.2 build with a profile that
contains troubled localstore.rdf file. But the same locastore.rdf file (i.e.,
same profile) works well with today's (12/10) trunk build. Formatting
inconsistencies fixed along the way..? Need to check on that. Quick launch
switch doesn't seem to have any effect at least in the scenarios we have tested.
I have requested him to mail his localstore.rdf file. 

Ninoschka/Kevin, please send me the localstore.rdf file of the profile that
exposed this problem. 

thanks.

Comment 28

[Ninoschka Baca]

I'll send you the files.

Comment 29

[racham]

I have tried with files sent by Momoi & Ninoschka with both today's trunk and
6.2 RTM build. I could see addressbook entries with both builds. This problem
could not be reproduced on anyone's machine with trunk build. Looks like we had
fixed the localstore file problem also along the way since 6.2. Ninoschka
reported that  it works fine for her with today's trunk build. I am going to
mark this as WorksForMe.

However, if you can reproduce this with trunk builds with a reproducible steps
or affected files, please do reopen this bug. I will look at the localstore.rdf
file sent by momoi to find any possible culprits for the behavior he has been
running into.

thanks.

Comment 30

[Ninoschka Baca]

Verified Worksforme.