Closed Bug 993408 Opened 6 years ago Closed 3 years ago

print only blank page in preview or print dialog


(MailNews Core :: Printing, defect, major)

Not set


(Not tracked)



(Reporter: support, Unassigned)



(1 file)

1.21 KB, message/rfc822
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:28.0) Gecko/20100101 Firefox/28.0 (Beta/Release)
Build ID: 20140317233623

Steps to reproduce:

Open .eml File with thunderbird as a ordinary user.

Actual results:

if i use printpreview as a ordinary user, it opens the file save as dialog and print preview shows just a blank page.
if i open the file as sudo user or root, the file-save-as dialog doesn´t appear and print preview or print shows the email

Expected results:

print preview should show the mail
Severity: normal → critical
Please see for description of "importance" field
Severity: critical → major
Component: Untriaged → Printing
Product: Thunderbird → MailNews Core
Severity: major → blocker
Priority: -- → P1
Georg, do not set priority above major. Severity of Blocker, Critical, etc have particular meanings in bugzilla, which do not include an interpretation that this issue may be particularly important "to you".  Also, priority field is reserved for developers - please do not use. Thanks for understanding

As for your problem, please attach testcase message .eml file using "Add an attachment". Also, did this work for you in a prior version of Thunderbird?
Severity: blocker → major
Keywords: testcase-wanted
Priority: P1 → --
Attached file Testmail
Wenn I open the Mail by Thunderbird, and try preview I get a blank page.
This is the thunderbird version 24.4.0 on Ubuntu 12.04 LTS.

Bevor we had thunderbird Client version 8.0
Thanks. this email sample is plain text containing nothing special. So I suggest the problem is specific to your environment.

I've cc someone who runs ubuntu
Keywords: testcase-wanted
No problem for me, print preview of if fine on Ubuntu 13.10 and up-to-date thunderbird release.
(In reply to Vincent (caméléon) from comment #5)
> No problem for me, print preview of
> if fine on Ubuntu
> 13.10 and up-to-date thunderbird release.

Are you User with sudo rights in your system or ordinary user without sudo rights?
ordinary user
Georg, do you still see this problem when using a curren tversion?
Flags: needinfo?(support)
Whiteboard: [closeme 2017-01-15]
please comment if you still see a problem
Closed: 3 years ago
Flags: needinfo?(support)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2017-01-15]
You need to log in before you can comment on or make changes to this bug.