994424 - Firefox Crashes Multiple Times Everyday

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[oncedailybox]

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0 (Beta/Release)
Build ID: 20140314220517

Steps to reproduce:

Firefox crashes all the time. I'm not sure why. It's frustrating because I often have multiple tabs open and I lose all of my information. 


Actual results:

Firefox crashes all the time. I'm not sure why. It's frustrating because I often have multiple tabs open and I lose all of my information. Here are the most recent crash reports:

bp-dfd5b9d9-7169-4b6f-be18-f3c402140410	4/9/2014	5:09 PM
954bc902-4e90-4ef3-a026-f47ac7d8a462	4/8/2014	2:28 PM
bp-b9ccb3a7-3f83-49fc-8a03-bb4f32140408	4/7/2014	5:23 PM
43bdcda1-63fd-4549-9af4-9bb09f563e3d	4/5/2014	11:21 AM
bp-da8a182d-a7c9-46cd-b400-7e9422140405	4/5/2014	9:58 AM


Expected results:

Firefox should have remained open, but it crashes and reports it.

Comment 1

[Jim Jeffery not reading bug-mail 1/2/11]

https://bugzilla.mozilla.org/show_bug.cgi?id=812186 crash in js::InvokeKernel @ UserCallWinProcCheckWow with Norton Confidential 2013

Are you using Norton Confidential ?

Comment 2

[:Gijs (out for now; he/him)]

(In reply to oncedailybox from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:28.0) Gecko/20100101
> Firefox/28.0 (Beta/Release)
> Build ID: 20140314220517
> 
> Steps to reproduce:
> 
> Firefox crashes all the time. I'm not sure why. It's frustrating because I
> often have multiple tabs open and I lose all of my information. 

This sounds terrible. :-(

> Here are the most recent crash reports:
> 
> bp-dfd5b9d9-7169-4b6f-be18-f3c402140410	4/9/2014	5:09 PM
> 954bc902-4e90-4ef3-a026-f47ac7d8a462	4/8/2014	2:28 PM
> bp-b9ccb3a7-3f83-49fc-8a03-bb4f32140408	4/7/2014	5:23 PM
> 43bdcda1-63fd-4549-9af4-9bb09f563e3d	4/5/2014	11:21 AM
> bp-da8a182d-a7c9-46cd-b400-7e9422140405	4/5/2014	9:58 AM

These are very helpful. 

(In reply to Jim Jeffery not reading bug-mail 1/2/11 from comment #1)
> https://bugzilla.mozilla.org/show_bug.cgi?id=812186 crash in
> js::InvokeKernel @ UserCallWinProcCheckWow with Norton Confidential 2013
> 
> Are you using Norton Confidential ?

The stacks for the second and third linked crash say "yes", because they contain a bunch of norton DLLs.

Reporter, could you clarify some of the following questions if you can, please? We've been trying to track down the cause of this issue for some time, and it'd be really helpful to get some more information.

1) do the crashes always happen on specific websites or when you take specific actions in Firefox (download a file, bookmark a site, click a link, ...) or is it totally random? Even if it seems totally random, do you know a set of steps that will crash Firefox every time?

2) Could you go to about:support, copy text to the clipboard, and paste the result in a comment here? I'm mostly interested in the "Extensions" section, so if you want to leave out the rest, that's OK. :-)

3) Do you remember if this was happening on the previously released version of Firefox (27.0.1) as well?

Thank you!