996795 - Bookmarks bar disappears on start-up

Status: UNCONFIRMED

(Firefox :: Toolbars and Customization, defect)

Description

[saad.inam92]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20140410150427

Steps to reproduce:

There is a separate bar for the bookmarks by default. However, I have used the Firefox customization option to place the bookmarks next to the address box, in between the menu and the address box on Firefox 29.0. After doing this, I removed the now-empty bookmarks bar, by right clicking the bar and unchecking it. This leaves me with just the address bar that contains the address box, refresh/reload, the bookmarks, and the menu (FF 29.0 UI ). 


Actual results:

At random times, when I start my computer and run Firefox, the section where the bookmarks were moved to (next to the address bar) comes up blank. I then have to right click and check / enable the bookmarks bar, to bring them back. Re-enabling the bookmark bar returns the bookmarks to the customized location, and just puts the empty bookmarks bar at the bottom. After disabling the empty bookmarks bar again, the customized location for the bookmarks does not disappear until the next random start-up.   


Expected results:

The bookmarks should not disappear on start-up. Rather they should remain there without the need to have the now-empty bookmarks bar.

Comment 1

[:Gijs (he/him)]

This sounds like something (like an add-on...) is breaking the customization. Can you include the contents of about:support, or try to selectively disable some of your add-ons to figure out which one is causing the bookmarks to be put back in the bookmarks toolbar?

Comment 2

[saad.inam92]

None of the add-ons I use seem relate to the customization. They are placed in the new menu, rather than on the bar. No themes are being used either. This issue has occurred for at least 3 pre-29.0 FF versions. I only updated to 29.0 beta from stable a few days ago. The Stable version also had this problem. The about:support information is shown below.    


Application Basics
------------------

Name: Firefox
Version: 29.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.5.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Ghostery
Version: 5.2.0
Enabled: true
ID: [e-mail]

Name: Adobe Acrobat - Create PDF
Version: 1.2
Enabled: false
ID: [e-mail]

Name: avast! Online Security
Version: 9.0.2011.70
Enabled: false
ID: [e-mail]

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140410150427
browser.startup.homepage: google.ca
browser.startup.homepage_override.buildID: 20140410150427
browser.startup.homepage_override.mstone: 29.0
dom.mozApps.used: true
extensions.lastAppVersion: 29.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1397591203
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.npappdetector: 0
plugin.state.npcry: 0
plugin.state.npgoogleupdate: 0
plugin.state.npmeetingjoinpluginoc: 0
plugin.state.nppdf: 0
plugin.state.npspwrap: 0
print.printer_Adobe_PDF.print_bgcolor: false
print.printer_Adobe_PDF.print_bgimages: false
print.printer_Adobe_PDF.print_colorspace:
print.printer_Adobe_PDF.print_command:
print.printer_Adobe_PDF.print_downloadfonts: false
print.printer_Adobe_PDF.print_duplex: -835981600
print.printer_Adobe_PDF.print_edge_bottom: 0
print.printer_Adobe_PDF.print_edge_left: 0
print.printer_Adobe_PDF.print_edge_right: 0
print.printer_Adobe_PDF.print_edge_top: 0
print.printer_Adobe_PDF.print_evenpages: true
print.printer_Adobe_PDF.print_footercenter:
print.printer_Adobe_PDF.print_footerleft: &PT
print.printer_Adobe_PDF.print_footerright: &D
print.printer_Adobe_PDF.print_headercenter:
print.printer_Adobe_PDF.print_headerleft: &T
print.printer_Adobe_PDF.print_headerright: &U
print.printer_Adobe_PDF.print_in_color: true
print.printer_Adobe_PDF.print_margin_bottom: 0.5
print.printer_Adobe_PDF.print_margin_left: 0.5
print.printer_Adobe_PDF.print_margin_right: 0.5
print.printer_Adobe_PDF.print_margin_top: 0.5
print.printer_Adobe_PDF.print_oddpages: true
print.printer_Adobe_PDF.print_orientation: 0
print.printer_Adobe_PDF.print_page_delay: 50
print.printer_Adobe_PDF.print_paper_data: 1
print.printer_Adobe_PDF.print_paper_height: 11.00
print.printer_Adobe_PDF.print_paper_name:
print.printer_Adobe_PDF.print_paper_size_type: 0
print.printer_Adobe_PDF.print_paper_size_unit: 0
print.printer_Adobe_PDF.print_paper_width: 8.50
print.printer_Adobe_PDF.print_plex_name:
print.printer_Adobe_PDF.print_resolution: 156758416
print.printer_Adobe_PDF.print_resolution_name:
print.printer_Adobe_PDF.print_reversed: false
print.printer_Adobe_PDF.print_scaling: 1.00
print.printer_Adobe_PDF.print_shrink_to_fit: true
print.printer_Adobe_PDF.print_to_file: false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0
print.printer_Adobe_PDF.print_unwriteable_margin_left: 0
print.printer_Adobe_PDF.print_unwriteable_margin_right: 0
print.printer_Adobe_PDF.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.passwords: true
privacy.clearOnShutdown.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1395774880

Graphics
--------

Adapter Description: AMD Radeon HD 5450
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 1024
Device ID: 0x68f9
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.16384)
Driver Date: 12-6-2013
Driver Version: 13.251.0.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3

NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

Comment 3

[getrightwow]

have you AVAST installed?

Comment 4

[saad.inam92]

Yes, AVAST is installed on the computer, but its add-on is disabled.