Closed Bug 998437 Opened 7 years ago Closed 6 years ago
[B2G] [Tarako] [Browser] Cannot load You
Tube comment sections on video pages
Description: A user attempting to load the comments section of a YouTube video is unable to do so, receiving an error page instead. Tapping Reload will reload the page with the suggested videos section showing. Repro Steps: 1) Update a Tarako to BuildID: 20140418014001 2) Launch the Browser app and navigate to http://youtube.com 3) Navigate to a video that has comments then tap the Comments tab. 4) Observe the device as it attempts to load the comments section. Actual: After a few seconds of loading, a "Well, this is embarrassing" error page appears. Expected: After a few seconds of loading, the Suggested Videos section is replaced with the Comments section. Environmental Variables: Device: Tarako 1.3t Moz RIL BuildID: 20140418014001 Gaia: f0872318d46781bb59d0a13a2e1fffb115b8ca2b Gecko: 32bb713e6d0d Version: 28.1 Firmware Version: sp6821a-4-18 Notes: Repro frequency: 100% See attached logcat and firewatch logs
Component: Gaia::Browser → Preinstalled B2G Apps
Product: Firefox OS → Tech Evangelism
Also repros on Buri 1.3 mozilla RIL. Device: Buri 1.3 Mozilla RIL BuildID: 20140418024004 Gaia: 4aae5c8e9ac9a3d7ea7e83172dda6e11169cd677 Gecko: 0fd9f6fe8832 Version: 28.0 Firmware Version: v1.2-device.cfg
Please review and provide potential fix date. Thank you
Assignee: nobody → dpreston
Status: NEW → ASSIGNED
Priority: -- → P1
Marvin - Is YouTube a must have for Tarako or not?
Sorry for late Jason, yes, YouTube is considered to be preloaded. BR, Marvin
Youtube functionality is a hard requirement for Spreadtrum acceptance of 1.3T
Clearing the nom here - this is a TE problem, which is something we won't block on.
blocking-b2g: 1.3T? → ---
What exactly happened on 1.3? Can you clarify what behavior you saw?
When I tapped on the comments tab on a video, the highlight would switch from the Suggested Videos tab to the Comments tab and a Loading text and spinner appeared. After about 15-20 seconds, the error page mentioned in the Actual result appeared. I just tried again today, and YouTube's mobile UI appears to have changed. However, scrolling to the bottom of a video's page and tapping the Comments bar brings up a pane with a Loading message and a spinner above it. The message and spinner remain even after waiting for about 10 minutes.
If the mobile UI changed, then we should retest on tarako today. Can you check this again?
The results of the retest are shown in comment 9. BuildID: 20140508014002 Gaia: 8969848adfdd8b0cfdfdf072f99b20505385482c Gecko: 1d997ccbf79c Platform Version: 28.1 Firmware Version: SP6821a-Gonk-4.0-4-29
I'm really confused. Are you saying that comment 9's test results are the same for Tarako & 1.3 Buri?
No, comment 9's results are from the the latest Tarako build. The latest Buri 1.3 build is able to load the comments section after a few seconds of loading. Build ID: 20140505024001 Gecko: https://hg.mozilla.org/releases/mozilla-b2g28_v1_3/rev/bf3fe474bf50 Gaia: 667539f1ed4becc45b182a5f1046221d3eeb9e7c Platform Version: 28.0 Firmware Version: V1.2-device.cfg
Ok - so that means this isn't reproducing on 1.3, so fixing the flag here.
Assignee: dpreston → nobody
No longer blocks: b2g-youtube
Looks like the UA is set the same for Buri and Tarako on today's build. Tarako when scrolling youtube comments is getting killed : 05-09 10:33:15.691: E/OomLogger(86): [Kill]: lowmem_shrink select 530 (YouTube), adj 2, size 16699, to kill 05-09 10:33:15.691: E/OomLogger(86): [Kill]: lowmem_shrink send sigkill to 530 (YouTube), adj 2, size 16699
Trying to create a profile of the comment section has proven to be difficult. Youtube will get killed when trying to stabilize the b2g process once in the comment section; I could only get the profile before clicking on the comments so I'm unsure how useful the profile is: https://drive.google.com/file/d/0B_0LdM1CVycIUmNVRU4yVVlQRHc/edit?usp=sharing
ni? Thinker on the last few comments. Is there anything on the platform that can be done? thanks
We need more information to determine what to do as next. Since profiling is difficult on Tarako devices, I suggest to do profiling and get_about_memory on devices with more memory for youtube app.
Whiteboard: [tarako-exploratory] → [tarako-exploratory][c=memory p= u= s=]
Bhavana, In FxOS Perf's triage today we noticed that this bug hasn't been +'d or -'d via the 1.3T Triage. Was it missed or is there another reason why? Thanks, FxOS Perf Team
Priority: P1 → P2
Whiteboard: [tarako-exploratory][c=memory p= u= s=] → [c=memory p= s= u=tarako] [MemShrink] [tarako-exploratory]
I think I'm going to move this back into the TE component, as a lot of these Tarako issues appear to be on the app side.
Fixing the flags back to what Nicole had originally.
Assignee: nobody → dpreston
Priority: P2 → P1
I don't see any "Show comments" feature at the bottom of the page when loading videos in Tarako. It works on the Geeksphone.
Whiteboard: [c=memory p= s= u=tarako] [tarako-exploratory] → [tarako-exploratory]
I can't repro this on a build from 5/7; I am able to see the "Show comments" ui and load comments successfully. ckreinbring can you re-test please?
This is outside the scope of our QA Wanted queries, so this needs to be directly tested here.
I think jzimbrick left, so I'm switching the needinfo to Peter.
Flags: needinfo?(jzimbrick) → needinfo?(pbylenga)
I am seeing variable results based on the size of the comment section. In the popular video section I was able to load the comments on the video 'First Lady Michelle Obama wants you to show her how you move' which only had 39 comments. However, when I tried to load a larger comment section - such as 'This is where I leave you - official trailer' with 568 comments it crashes after a few seconds with the previously mentioned "Well, this is embarrassing" error message.
Environmental Variables: Device: Tarako 1.3T BuildID: 20140530033326 Gaia: 1cd5f640a586a2f8c46af8f9de85b2792d511f1d Gecko: 6b1345332108 Version: 28.1 Firmware Version: sp6821a-gonk-4.0-5-12
An example URL of a video with excessive comments that should get the error message is: http://m.youtube.com/watch?v=rOyZojbYUEA 'Jinga Cat' video with 3,000+ comments
Joshua, that is really useful information. Thank you very much.
YT now has a Tarako and is going to look into what they may be able to do to fix this.
YouTube wasn't able to reproduce this on a Tarako with a build from 6/16. I can't repro with the same build.
Status: ASSIGNED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
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