20656 - [DOGFOOD][PP][Blocker]Cannot display migrated News Server over than two news servers

Status: VERIFIED WORKSFORME

(MailNews Core :: Backend, defect, P3)

Description

[Karen Huang]

Problem only happened on Linux 12-02-08-M12 & Mac 12-02-12-M12:

Linux:
Can displayed 2 news servers of the 4 existing news server, but newsgroups are
disappear even tried to expand (only displayed news server)

Mac: Can displayed only 1 news server of 4 existing news server, but newsgroup
displayed.

1) Login to mail
2) Scroll down from the folders pane to see the 4 migrated/existing news server
   and newsgroups.
3) Actual results:
   Linux - See 2 news servers, all newsgroups disappear.
   Mac - Only see 1 news server with newsgroup displayed.
Expected Results:
   Linux - Should see 4 existing news servers with all newsgroups.
   Mac - Should see 4 existing news servers with all newsgroups.

Comment 1

[Phil Peterson]

Reassign to sspitzer, marking dogfood due to apparent data loss

Comment 2

[lchiang]

I think this may be similar to what daver is seeing in bug
http://bugzilla.mozilla.org/show_bug.cgi?id=20608 although daver's bug is on
Win32. ?

Comment 3

[Karen Huang]

No. That bug is mail account, not news account.
Also, this bug not happened on WinNT, WinNT displayed 4 existing news servers
and newsgroup.

Comment 4

[(not reading, please use [e-mail] instead)]

I still need to investigate this one.  estimating I can get to it by 12/8.

Comment 5

[Karen Huang]

Seth, sorry for cannot give you the pref.js file since it had been overwrited
and we do not have good build recently.

By your request, I tried this scenario again on today's Linux latest commercial
build 12-07-15-M12:
All the 4 newserver migrated from 4.7 to 5.0 and display the existing newsgroup
as well. So, it seemed no problem for Linux now....

I will try on today's build for Mac later.....

Comment 6

[Karen Huang]

Seth, the Mac keep crashing many times,
I am trying to reproduce this scenario again,
I did see the 4 news servers with newsgroups folders, but the 4 newsgroups'
messages are disappear!! I checked the Mail messages is disappear, too.
So I need to reproduce this on Mac again on tomorrow morning since I need to
leave now...I need to pickup my daughter by 6:00pm! Will keep you updating for
this!!

Comment 7

[(not reading, please use [e-mail] instead)]

marking m13, removing the 12/8 from the status whiteboard.

Comment 8

[Karen Huang]

Verified on yesterday's 12-07-08-M12 build:
I open the same profile again, and this time, all the news server, newsgroup
folders & messages displayed. I don't know why the problem (messages disappear)
displayed yesterday? Seth, do you want me to verify again for today's Mac buid?

Comment 9

[Karen Huang]

It seemed that the Mac build is not stable enough for me to mark verified for
this bug. I am thinking for safe - it's better to verified again for today's
build.....

Comment 10

[(not reading, please use [e-mail] instead)]

this bug is really fickle.  I haven't seen it yet.

huang is checking to see if this is still happening, and if we can reproduce it,
I'll work on squashing it.

accepting.

Comment 11

[Karen Huang]

Yes. I am trying to reproduce for today's build now. Mac will be the first ...

Comment 12

[Karen Huang]

Since my Mac is slow.... still working on it.
For safe, at the same time, I already verified on Linux for today's build.
It working fine for Linux!!

Comment 13

[Karen Huang]

I still see the problem for my first launch the same as yesterday build on Mac.
I am thinking this is another problem....I already logged the other bug#21170.
I will try the second time lauching...

Comment 14

[(not reading, please use [e-mail] instead)]

marking m12, since it is PDT+.

we are still investigating.  (curse the mac!)

Comment 15

[Karen Huang]

Yes....I am still working on it!! Like Seth siad ...(curse the mac!)

Comment 16

[Karen Huang]

Seth, I am thinking that it will be fine to close this bug since after the
second time I launched, all the 4 news servers with their newsgroups and
messages displayed.
There are problem for bug#21170....just depend on monitoring/fix bugs
for bug#21170 (or bug#20910 maybe happened on Mac) for dogfood for M12/M13....
How's that?
How about Lisa's and Phil's comments?

Comment 17

[Karen Huang]

I will continue the further tests for bug#21170...and try to narrow down the
problem... please see more input/comments for bug#21170

Comment 18

[Phil Peterson]

If I understand correctly, I would not close out the bug because the news
servers don't all display the first time you run. If you want to make the case
that the bug isn't PDT+ anymore because the news servers all display on the
second and subsequent times you run, that's a different thing. Note that bug
21097 received a PDT+, but just barely.

Comment 19

[Karen Huang]

Phil, I already tried the first and 'single' 4.7 profile with multiple news
server/newsgroups. And it did migrate to 5.0 and displayed all the message
header on the thread panes and messages did display in the message body.
I will suggest to narrow down the problem to bug#21097 and dealing with multiple
profiles' problems.

Comment 20

[Karen Huang]

For safe, retesting again on Linux 12-09-10-M12 commercial build.
All the 4 news servers with existing newsgroups & messages all displayed.

Since bug#21097 had been verified yesterday for Mac 12-09-10-M12,
I am trying to verify on Mac again....

Comment 21

[Karen Huang]

I have retested again and agin for today's Linux & Mac 12-10-08 commercial
builds: both are working OK now.
In the meantime, I also verify for bug#21097, it's also working OK now. Since
all these problems have gone...Seth, you can go ahead mark "work for me"
for this bug....so I can mark verified after that!!

Comment 22

[(not reading, please use [e-mail] instead)]

worksforme.  what's weird is that is always worked for me.  oh well.
if the bug shows up again, please log a new bug.

Comment 23

[Karen Huang]

I don't know, either. OK, Mark as Verified.
If the bug shows up again, I will log a new bug.