Closed
Bug 109995
Opened 23 years ago
Closed 22 years ago
N622 crash [@ KERNEL32.DLL - nsXPInstallManager::OnStopRequest ]
Categories
(Core Graveyard :: Installer: XPInstall Engine, defect)
Tracking
(Not tracked)
VERIFIED
WORKSFORME
People
(Reporter: jcarpenter0524, Assigned: dveditz)
Details
(Keywords: crash, topcrash, Whiteboard: [adt3])
Crash Data
Attachments
(1 file)
This bug is a topcrasher for N620 Count Offset Real Signature [ 13 KERNEL32.DLL + 0xb992 (0xbff7b992) f111f20e - nsXPInstallManager::OnStopRequest ] Crash date range: 2001-11-05 to 2001-11-12 Min/Max Seconds since last crash: 409 - 56552 Min/Max Runtime: 409 - 56607 Keyword List : Count Platform List 13 Windows 98 4.10 build 67766446 Count Build Id List 13 2001102218 No of Unique Users 13 Stack trace(Frame) KERNEL32.DLL + 0xb992 (0xbff7b992) nsXPInstallManager::OnStopRequest [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 769] nsFTPChannel::OnStopRequest [d:\builds\seamonkey\mozilla\netwerk\protocol\ftp\src\nsFTPChannel.cpp line 582] DataRequestForwarder::OnStopRequest [d:\builds\seamonkey\mozilla\netwerk\protocol\ftp\src\nsFtpConnectionThread.cpp line 278] nsOnStopRequestEvent::HandleEvent [d:\builds\seamonkey\mozilla\netwerk\base\src\nsRequestObserverProxy.cpp line 162] PL_HandleEvent [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 591] PL_ProcessPendingEvents [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 524] _md_EventReceiverProc [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 1072] KERNEL32.DLL + 0x24407 (0xbff94407) 0x00688b5e COMMENTS/URLs: (37919180) Comments: trying to download a plugin. it screws up more than it should (37888326) URL: westie@ligtel.com. (37845707) Comments: Entering game room form home page. Tried to download showbiz slots (37637711) Comments: was downloading jave 2 plugin for netscape 6. Cancelled the download and communicator failed.This feedback has never
Reporter | ||
Updated•23 years ago
|
Comment 2•23 years ago
|
||
updating summary with N621, since this is also a crash with Netscape 6.21: Count Offset Real Signature [ 18 KERNEL32.DLL + 0xb992 (0xbff7b992) 230833d2 - nsXPInstallManager::OnStopRequest ] Crash date range: 2002-01-11 to 2002-01-22 Min/Max Seconds since last crash: 1818 - 196362 Min/Max Runtime: 1818 - 734014 Keyword List : Count Platform List 18 Windows 98 4.10 build 67766446 Count Build Id List 18 2001112815 No of Unique Users 18 Stack trace(Frame) KERNEL32.DLL + 0xb992 (0xbff7b992) nsXPInstallManager::OnStopRequest [c:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 769] nsFTPChannel::OnStopRequest [c:\builds\seamonkey\mozilla\netwerk\protocol\ftp\src\nsFTPChannel.cpp line 582] DataRequestForwarder::OnStopRequest [c:\builds\seamonkey\mozilla\netwerk\protocol\ftp\src\nsFtpConnectionThread.cpp line 278] nsOnStopRequestEvent::HandleEvent [c:\builds\seamonkey\mozilla\netwerk\base\src\nsRequestObserverProxy.cpp line 162] PL_HandleEvent [c:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 591] PL_ProcessPendingEvents [c:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 524] _md_EventReceiverProc [c:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 1072] KERNEL32.DLL + 0x24407 (0xbff94407) 0x00688b4e (1897090) Comments: closing the download windows (1864114) URL: www.camsathome.com (1842842) Comments: Downloading media player (1817123) Comments: Registration (1695770) Comments: there are problems in joinng for chat...being asked for java plug ins.. (1632529) Comments: downloading from ftp.netscape.com I don't see any of these crashes with recent milestones or trunk builds...so adding qawanted to see if we can reproduce.
Keywords: qawanted
Summary: N620 crash [@ KERNEL32.DLL - nsXPInstallManager::OnStopRequest ] → N621 crash [@ KERNEL32.DLL - nsXPInstallManager::OnStopRequest ]
.
Assignee: scc → dveditz
Component: XP Utilities → Installer: XPInstall Engine
QA Contact: scc → jimmylee
Assignee | ||
Updated•23 years ago
|
Comment 5•23 years ago
|
||
Looking at the current Talkback data, I haven't seen anything like this with recent Milestones or MozillaTrunk builds. I wonder if this is one of those crashes that only shows up for Netscape releases. I was about to mark this one worksforme....but since the owner marked this nsbeta+ I'll leave it alone. We've been trying to reproduce this for a long time and noone has been able to. I guess we'll keep trying. Dan: If you still think this should remain open, QA should try to reproduce this. Otherwise you have my blessing to mark this worksforme (according to Talkback).
Assignee | ||
Comment 6•23 years ago
|
||
The code in XPInstall has not changed between N621 and M099, although the networking code might have. Based on where the crash is it looks like maybe the OnStopRequest is coming in after the nsXPInstallManager has shut itself down and deleted the triggers. Hard to see how that could happen since I'd imagine Necko keeps a reference to us while its sending us messages. Still worth looking into. To reproduce I'd do what the users are reporting. Without java installed go to a java site. When prompted to get the plugin download from Netscape.com, but cancel during the download process. Make sure we're downloading an ftp: URL and not http:
Comment 9•22 years ago
|
||
I am not seeing any crash reports on Netscape 6.22.
Comment 10•22 years ago
|
||
Is this a top crash for mozilla 099?
Assignee | ||
Comment 11•22 years ago
|
||
Do we not have much volume of 6.2.2 reports? I see nothing checked in between 6.21 and 6.22 that would have the remotest affect on this code.
Assignee | ||
Comment 12•22 years ago
|
||
I don't see this in the top 100 list for 0.9.9 either. In fact, the only nsXPInstallManager:: stack traces I see in the database at all using the search page http://climate/ are three in ...::OnProgress() Am I using that page correctly? Does it only check matches in the very last function on the stack? WFM
Status: NEW → RESOLVED
Closed: 22 years ago
Resolution: --- → WORKSFORME
Comment 13•22 years ago
|
||
Dan, you wouldn't see the crashes for this signature in the top 100 because the signature is KERNEL32.DLL (as you questioned in comment #12). We have another report that can look a little deeper for comparisons. I've attached the crashes that include XPInstallManager::OnStopRequest as the second frame of the stack. (15 in M099, 71 in N622, 0 in Trunk) The M099 and N622 stacks differ, which I would expect from two different product installations. All crashes listed are on Win98 or ME (listed as Windows 98 4.90), no NT platforms. (There were two crashes that happened on the Trunk at nsXPInstallManager::OnInstallDone. They are tacked on at the bottom.) Because crashes/unique users is a 1/1 ratio I would guess a user encounters this once and succeeds on a subsequent attempt (unless 100% give up entirely or 100% only submit one crash report). We can look deeper into specific users systems (DLLs loaded, system memory, etc.) if that info can help you pinpoint the problem. Just Let me know.
Comment 14•22 years ago
|
||
Dan, going to reopen this in hopes that the info I included above is helpful. And if it's not we should minus it before marking it as WFM.
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Summary: N621 crash [@ KERNEL32.DLL - nsXPInstallManager::OnStopRequest ] → N622 crash [@ KERNEL32.DLL - nsXPInstallManager::OnStopRequest ]
Comment 15•22 years ago
|
||
Doh! reverting to WFM. My above attachment/comments were intended for bug 109139 - nsXPInstallManager::FinalStatus. Also, minusing since I haven't found this signature in the talkback data.
Updated•13 years ago
|
Crash Signature: [@ KERNEL32.DLL - nsXPInstallManager::OnStopRequest ]
Updated•9 years ago
|
Product: Core → Core Graveyard
You need to log in
before you can comment on or make changes to this bug.
Description
•